• Support and optimize the Imagine billing platform used in revenue cycle operations. • Ensure payer rules, mappings, system configurations, and upstream data from various RIS/EMR systems and EDIs are accurately maintained to reduce billing errors and operational inefficiencies. • Act as a liaison between IT, RCM operations, and client teams. • Participate in onboarding kick-off with Operations, RCM, Imagine, and Client stakeholders. • Validate system requirements (PMS/EHR, clearinghouse, interfaces, reporting). • Configure standard operational and financial reports such as charge lag, DOS-based AR aging, cash posting & reconciliation, and denial categories. • Monitor system performance and data integrity post-go-live. • Lead weekly system administration calls with end client and internal teams to review priorities and blockers.

• Serve as the primary implementer and administrator for all PairSoft business applications (e.g., Salesforce, FreshDesk, Teamwork, Asana, Zoom, Office 365, Atlassian) • Ensure optimal performance of Salesforce systems and products, including Sales Cloud and CPQ, while pushing the boundaries of platform capabilities • Architect and deploy unconventional solutions to business challenges using available systems and integrations • Create clear and comprehensive documentation and end-user training content when none exists; translate complex technical concepts into accessible learning materials • Manage provisioning, configuration, and deprovisioning of users across platforms • Organize and optimize the corporate IT ticketing system(s) and service desk functions • Participate in corporate compliance and audit efforts (e.g., SOC2) • Help maintain an accurate inventory of devices, software, and services • Develop cross-system reports and dashboards to support business decision-making • Provide Tier 1 IT assistance when required, including password resets, hardware setups, and role configurations • Maintain team KPI for Internal customer service

• Must possess an active Secret Clearance • Horizon Industries Limited (Horizon) is a dynamic IT and Management Consulting firm based in the Washington, DC area. Founded in 1996, Horizon Industries Limited (Horizon) has evolved into a company of highly qualified professionals that provides full-cycle IT Consultant and Management support in both the private and public sectors. • Horizon’s culture is based on our core values, and we PRIDE ourselves on a diverse, employee, and family-centric approach.

• Administer and optimize GTM tools that integrate with Salesforce (e.g., CPQ, sales engagement, lead routing, enrichment, forecasting, contract tools) • Take ownership of day-to-day configuration, support, and improvements across the RevOps tech stack • Ensure systems work together cleanly with reliable data flows and minimal manual effort • Work hand-in-hand with our Salesforce Administrator on shared objects, workflows, automations, and reporting • Maintain a strong working knowledge of Salesforce data models, permissions, and flows to support integrations and GTM processes • Support Salesforce enhancements as needed, without being the primary platform owner • Support and optimize quote-to-cash workflows inside Salesforce • Partner with Sales Ops and Deal Desk on pricing, packaging, approvals, and deal configuration • Translate RevOps, Sales, Marketing, and CS requirements into scalable system solutions • Identify inefficiencies and automate manual or error-prone processes • Build and maintain documentation, workflows, and lightweight training for end users • Help establish best practices for data quality, system governance, and change management • Participate in tool evaluation and implementation as the company grows • Balance speed and structure — shipping improvements quickly while keeping long-term scalability in mind