PairSoft

• Keep track and process accounts and incoming payments in compliance with financial policies and procedures • Perform day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivable data • Preparation of sales invoices and sending it to clients • Reconcile the receivable ledger to ensure that all payments are accounted for and properly posted • Initiate and follow up with customers via email or phone regarding collecting outstanding balances due, uncover disputes and resolve payment delay issues • Verify discrepancies by and resolve clients’ billing issues • Facilitate swift payment of invoices due to the organization by sending bill reminders and contacting clients with outstanding accounts • Generate reports detailing accounts receivable status • Research and resolve payment discrepancies • Client management

• Oversee and manage a portfolio of customer accounts, ensuring collections are done promptly and in compliance with company policies. • Initiate and follow up with customers via email or phone regarding collecting outstanding balances due, uncover disputes and resolve payment delay issues • Update the collections report with detailed records of collections activities, payment arrangements, and communications with customers. • Work closely with billing and account management to ensure escalated disputes are resolved in a timely manner. • Regularly monitor and analyze aging reports to prioritize accounts for collection based on outstanding balances and risk factors. • Assist with ad hoc projects and tasks as directed by management related to collections strategy, reporting and process improvements.

• Installs and configures PairSoft products and applications in both Cloud and On-Premise environments, ensuring compatibility and performance. • Provides technical guidance on product prerequisites, system compatibility, and deployment best practices tailored to client environments. • Assists in identifying and troubleshooting product-related defects, escalating to development or engineering teams when necessary. • Participates in client meetings and internal project discussions, offering technical input on feasibility, architecture, and integration strategies. • Identifies opportunities for improving product functionality, integration flow, or deployment methodology and relays structured feedback to internal teams. • Documents technical implementation approaches, custom workflows, and client-specific configurations to support repeatable best practices. • Designs, develops, and tests custom configurations, API integrations, and automation workflows within the PairSoft platform and connected systems. • Supports and maintains active configurations and custom JavaScript modules, monitors logs for performance optimization, and troubleshoots end-user issues. • Performs other technical consulting or engineering duties as assigned within the scope of Product Services or Professional Services.

• Manage, monitor, and support cloud infrastructure and services primarily on AWS • Assist in cloud transformation and migration activities toward Azure and Oracle Cloud • Deploy and maintain cloud resources such as compute, storage, networking, and security configurations • Handle day-to-day operational tasks: incident management, service requests, and root cause analysis • Support and troubleshoot Windows Server environments including patching and performance tuning • Configure and troubleshoot IIS for hosting and supporting web applications • Manage and troubleshoot DNS, Active Directory, and identity/access-related issues • Support MS SQL Server administration tasks (basic setup, backups, restores, performance checks, connectivity) • Work with databases: troubleshooting, access management, backup/restore coordination, and monitoring • Build, run, and troubleshoot Docker containers; support container-based deployments • Administer and troubleshoot Linux systems (basic services, logs, permissions, networking) • Create and maintain automation using Shell scripting and PowerShell scripting • Perform application and infrastructure troubleshooting using logs, monitoring tools, and metrics • Implement basic security best practices, access controls, and support compliance requirements • Maintain documentation for configurations, SOPs, and troubleshooting guides • Collaborate with developers, QA, and security teams to improve stability and performance

• Design, implement, and maintain end-to-end ML pipelines covering training, validation, deployment, monitoring, and retraining — with a focus on production reliability and long-term maintainability. • Own and operate production ML infrastructure using Infrastructure as Code (IaC), making architectural tradeoffs and enforcing best practices. • Lead CI/CD practices for ML, including artifact/model versioning, promotion, rollout/rollback, and dev/test/prod parity. • Deploy and run ML/GenAI workloads on Azure using Azure App Service and Azure Container Apps, with monitoring via Application Insights. • Implement robust model observability: performance monitoring, data quality checks, drift detection, alerting, and dashboards. • Drive compute and cost optimization for training and inference (scaling policies, capacity planning, cost/performance tradeoffs). • Support GenAI operational needs, including LLM inference patterns, embeddings, and retrieval pipelines; enable hooks for evals/guardrails where required. • Ensure ML systems meet security and governance requirements (RBAC/least privilege, secrets management, audit logging, encryption, secure access patterns). • Partner with the Data & AI Architect to translate architecture standards into reusable pipeline templates and operational controls. • Collaborate with and mentor AI engineers; contribute to model development/experimentation as capacity allows.

Role Description The role will be responsible for supporting and executing IT security protocols; work proactively on a cross-functional level with other departments specifically with Engineering and IT; and assist in the planning and execution of IS security projects to comply with respective data security audits. - Support the implementation and maintenance of security strategy and framework in collaboration with engineering and IT - Assist in identifying security needs and contribute to the security roadmap with clear prioritization, including technical reviews of platforms and architecture - Communicate security requirements with architects and internal IT teams - Participate in security audits, including coordination with 3rd party vendors - Assist in responding to vendor Security assessment requests from prospects/customers - Support the process of third-party attestation & compliance (SOC, HIPAA, PCI, etc.) - Monitor and respond to security threat intelligence, vulnerability feeds, incidents and alerts in a timely manner - Assist in business continuity and disaster recovery planning, exercises, and any recovery activities - Conduct vulnerability assessments, support penetration testing engagements and support remediation efforts - Assist in maintaining security management system, documentation, policies, and procedures - Support data privacy compliance activities at the locations of operations including US state compliance (e.g. CCPA) and internationally (e.g. GDPR) - Assist in risk management work by supporting the maintenance of risk register and coordinate risk mitigation activities with the organization responsible personnel - Perform routine security monitoring of cloud and corporate IT environments - Provide guidance and awareness training to internal staff on security best practices and manage training platforms Qualifications - B.E or BS degree from an accredited college or university, or 5 years of work experience in information security - 5+ years of work experience in an information security role, ideally within a SaaS software company - Familiarity with start-up or high-growth company environments - Ability to participate in management level conversations on balancing business opportunities against security risks - Collaborative mindset with ability to work across cross-functional teams - Knowledge of common security requirements and certificates (e.g. ISC2 CSSLP, ISC2 CISSP, ISACA CISA, ISACA CISM, ISACA CRISC, CompTIA Security+, CEH) - Foundational knowledge of information security strategies with cloud computing platforms - Familiarity with agile software development methods - Knowledge of cloud-based IT infrastructure, collaboration, & security systems - Knowledge of essential cloud providers and their technologies (such as AWS, Google, Oracle and Microsoft) - Familiarity with networking and firewall systems - Knowledge of compliance frameworks such as ISO 27001, SOC 2, PCI, HIPAA - Exposure to working with third parties for attestation and compliance with data privacy information security regulations - Familiarity with data privacy standards, regulations and frameworks - Basic knowledge of technical security tools and processes - Data-driven, intellectually curious, and numerically inclined - Good organizational skills and attention to detail - Curiosity for continuous learning - Fluent English language skills Benefits - Be part of a fast-growing organization actively integrating AI into its products, processes, and future vision. - Exposure to working with a Microsoft gold partner organization with the latest technologies. - People first organization culture - Company Paid Group Mediclaim Insurance for employees, spouse and up to 2 Kids of INR 400,000 per annum - Company Paid Group Personal accidental insurance for employees of INR 1,000,000 per annum. - Company Paid & Manager approved Career Advancement Opportunities - Best-in-the-Industry referral policy. - 29 Paid leaves throughout the year - Company-paid Maternity leaves for female employees Company Description We are a global team of innovators and advocates transforming how financial data is captured, stored, and manipulated with our comprehensive suite of automation technology. Our platform seamlessly integrates with your existing ERP for an unrivaled end-user experience. We do the heavy lifting so accounting, procurement, and fundraising teams can do their best work. PairSoft’s aspires to be the strongest procure-to-pay platform for the mid-market and enterprise, with close integration to Microsoft Dynamics, Blackbaud, Oracle, SAP, Acumatica and Sage ERPs. At PairSoft, we are passionate about innovation, transparency, diversity, and advocating on behalf of our customers and communities we support. We offer exciting career opportunities and a collaborative culture that allows individuals to learn, grow, and create meaningful impact. We are expanding and seeking team players who are eager to jump in and contribute to our rapid growth! PairSoft is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other protected status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please email us at: careers@pairsoft.com. To read our Candidate Data Privacy Notice - including GDPR - click here.

• Own Organization’s talent acquisition efforts for assigned positions including Own the whole process of talent acquisition from job profile creation to hire • Pre-screen, actively source (e.g. LinkedIn) and interview candidates for basic job match, administer assessments • Manage assigned recruitment vendors and help them with timely feedback on shared candidates to speed up the hiring process • Coordinate with the internal team and candidates during the entire hiring process and providing a better candidate experience • Manage assigned candidates and positions in Company’s ATS • Improve employer brand, social media presence to build an employer of choice image • Enhance talent acquisition process for better hiring manager and candidate engagement • Administer employee records changes on systems with full accuracy in systems and employee files including documentation changes • Participating in assigned HR projects and support HR Business Partner when required • Provide all above tasks on a global basis in different time zones • Works independently under senior HR guidance

• Serve as the primary implementer and administrator for all PairSoft business applications (e.g., Salesforce, FreshDesk, Teamwork, Asana, Zoom, Office 365, Atlassian) • Ensure optimal performance of Salesforce systems and products, including Sales Cloud and CPQ, while pushing the boundaries of platform capabilities • Architect and deploy unconventional solutions to business challenges using available systems and integrations • Create clear and comprehensive documentation and end-user training content when none exists; translate complex technical concepts into accessible learning materials • Manage provisioning, configuration, and deprovisioning of users across platforms • Organize and optimize the corporate IT ticketing system(s) and service desk functions • Participate in corporate compliance and audit efforts (e.g., SOC2) • Help maintain an accurate inventory of devices, software, and services • Develop cross-system reports and dashboards to support business decision-making • Provide Tier 1 IT assistance when required, including password resets, hardware setups, and role configurations • Maintain team KPI for Internal customer service