PairSoft

• The Product Owner is responsible for turning prioritized product needs into clear, well-formed, schedulable work and driving it cleanly through the delivery lifecycle. • Translate prioritized business requirements from the Product Manager into clear, well-scoped user stories, tasks, and acceptance criteria. • Maintain a healthy, ordered backlog: keep upcoming work refined, estimated, and "ready" ahead of each sprint. • Own the movement of work through the full lifecycle: quote/sizing → sprint/development → test/UAT → scheduled release. • Plan and organize releases: group work into coherent releases, sequence them sensibly, and manage dependencies between items. • Identify when work affects clients and plan releases to minimize disruption.

• Manage, monitor, and support cloud infrastructure primarily on AWS. • Assist in cloud transformation, migration, and modernization initiatives involving Azure and Oracle Cloud. • Implement and follow basic information security best practices, including access control, data protection and compliance support. • Managing well architected approach and security advisories of respective cloud providers such as AWS, MS Azure and Oracle. • Deploy and maintain cloud services including compute, storage, networking, and security configurations. • Perform day-to-day operational support activities such as incident management, service requests, and root cause analysis (RCA). • Support and troubleshoot Windows Server environments, including patching and performance tuning. • Configure, maintain, and troubleshoot IIS for web application hosting. • Manage and troubleshoot DNS, Active Directory, and identity/access-related issues. • Provide support for MS SQL Server (basic setup, backup/restore, performance monitoring, connectivity issues). • Perform database-related tasks including troubleshooting, access management, monitoring, and backup coordination. • Build, run, and troubleshoot Docker containers and support containerized applications. • Administer and troubleshoot Linux systems (services, logs, permissions, networking basics). • Develop and maintain automation scripts using Shell and PowerShell. • Perform application and infrastructure troubleshooting using logs, monitoring tools, and metrics. • Maintain clear documentation for system configurations, SOPs, and troubleshooting procedures. • Collaborate effectively with cross-functional teams including Development, QA, and Security teams. • Provide support during US shift hours as required.

• Serve as the first point of contact for invoice-related emails received in designated client mailboxes • Monitor, sort, and organize incoming invoice emails across multiple client mailboxes (approximately 50 client accounts) • Classify emails and place them into the appropriate folders or processing queues • Download, review, and interpret invoice PDF documents and images • Interpret client-specific Solution Notes and apply them accurately during invoice processing • Determine the correct invoice type (PO, Non-PO, or Reject) based on client guidelines • Validate invoice details including Purchase Order (PO) numbers, vendor information, Bill To address, DBA, and other required fields • Compare invoice details against client instructions to ensure accuracy and compliance • Determine the correct client/location based on the receiving email address and client-specific rules • Process all assigned invoices accurately within daily service-level expectations • Perform email sorting, document classification, and forwarding of exception cases • Apply client-specific processing rules using internal invoice processing applications • Identify incomplete or incorrect invoices and reject or return them to the customer for correction when required • Analyze invoice details and client instructions to determine the appropriate processing outcome while maintaining compliance • Classify and route emails to customers, Admins, or internal teams for timely resolution • Communicate with team members when questions arise and seek clarification when instructions are unclear • Collaborate with the Premium Support Team and Operations team to resolve invoice processing issues • Prioritize workload while maintaining a high level of accuracy and attention to detail • Support US business hours and consistently meet quality and productivity expectations

• Oversee and manage a portfolio of customer accounts, ensuring collections are done promptly and in compliance with company policies. • Initiate and follow up with customers via email or phone regarding collecting outstanding balances due, uncover disputes and resolve payment delay issues • Update the collections report with detailed records of collections activities, payment arrangements, and communications with customers. • Work closely with billing and account management to ensure escalated disputes are resolved in a timely manner. • Regularly monitor and analyze aging reports to prioritize accounts for collection based on outstanding balances and risk factors. • Assist with ad hoc projects and tasks as directed by management related to collections strategy, reporting and process improvements.

• Lead the design and implementation of complex backend systems, APIs, microservices, and modern frontend architectures • Serve as a subject-matter expert for .NET, cloud architecture, performance, and scalability • Drive the integration of AI services (Azure OpenAI, Cognitive Services) into the product where appropriate • Mentor and coach team members, conduct technical reviews, and enforce engineering best practices • Champion secure-by-design principles and threat modeling • Ensure CI/CD pipelines support automated testing, quality gates, security scanning, and deployment reliability • Collaborate with product managers and designers to define technical roadmaps • Troubleshoot complex production issues with strong debugging and diagnostic skills • Engage in cost optimization and cloud operational excellence

• Supporting in executing setup • Performing test scenarios, end-to-end testing, and validation of them • Registering and following up on issues in the used software (e.g., Jira) • Communication with stakeholders (client, bank, etc.) • Creating customer/project folder on SharePoint • Writing documentation (setup, work instructions, etc.) and keep this up-to-date in the customer folder. • Contact with Consultant and Project Manager on daily basis to discuss progress • Administering actions to be performed / performed actions in the used software and keep up-to-date (e.g., Jira/Teamwork) • Prepare project status calls and document summary of these calls • Support at Service desk / other support tasks when not scheduled for consultancy projects.

• Develop and maintain automation frameworks using Selenium and Playwright • Write automation scripts using C# (.NET) • Collaborating with Product, QA, and Development teams • Execute and analyze automated test results • Integrate automation into CI/CD pipelines • Perform API testing using Postman or similar tools • Identify, track, and report defects • Support release and production validation • Leverage AI-powered testing tools to enhance automation efficiency • Utilize self-healing automation techniques • Assist in AI-based test case generation and optimization • Analyze defect patterns using AI insights

• Keep track and process accounts and incoming payments in compliance with financial policies and procedures • Perform day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivable data • Preparation of sales invoices and sending it to clients • Reconcile the receivable ledger to ensure that all payments are accounted for and properly posted • Initiate and follow up with customers via email or phone regarding collecting outstanding balances due, uncover disputes and resolve payment delay issues • Verify discrepancies by and resolve clients’ billing issues • Facilitate swift payment of invoices due to the organization by sending bill reminders and contacting clients with outstanding accounts • Generate reports detailing accounts receivable status • Research and resolve payment discrepancies • Client management

• Oversee and manage a portfolio of customer accounts, ensuring collections are done promptly and in compliance with company policies. • Initiate and follow up with customers via email or phone regarding collecting outstanding balances due, uncover disputes and resolve payment delay issues • Update the collections report with detailed records of collections activities, payment arrangements, and communications with customers. • Work closely with billing and account management to ensure escalated disputes are resolved in a timely manner. • Regularly monitor and analyze aging reports to prioritize accounts for collection based on outstanding balances and risk factors. • Assist with ad hoc projects and tasks as directed by management related to collections strategy, reporting and process improvements.

• Installs and configures PairSoft products and applications in both Cloud and On-Premise environments, ensuring compatibility and performance. • Provides technical guidance on product prerequisites, system compatibility, and deployment best practices tailored to client environments. • Assists in identifying and troubleshooting product-related defects, escalating to development or engineering teams when necessary. • Participates in client meetings and internal project discussions, offering technical input on feasibility, architecture, and integration strategies. • Identifies opportunities for improving product functionality, integration flow, or deployment methodology and relays structured feedback to internal teams. • Documents technical implementation approaches, custom workflows, and client-specific configurations to support repeatable best practices. • Designs, develops, and tests custom configurations, API integrations, and automation workflows within the PairSoft platform and connected systems. • Supports and maintains active configurations and custom JavaScript modules, monitors logs for performance optimization, and troubleshoots end-user issues. • Performs other technical consulting or engineering duties as assigned within the scope of Product Services or Professional Services.