• develop sustained business relationships and drive profitable sales volume for Unilever Skin Cleansing and Baby portfolio at CVS • exceed (profitable) volume and share goals while improving return on holistic customer investment • lead brilliant execution across the extended team of Shopper Marketing, Category Management, Customer Marketing, Finance, Business Development and Supply Chain • drive omni-channel initiatives with CVS alongside broader team • customize corporate marketing and merchandising programs to win with CVS • manage NSV and trade investment • coach and develop WL1C Talent (sales analyst/ACBM)

• Lead and manage advisory engagements, primarily business valuations for financial reporting, as well as financial modeling, FP&A, and M&A projects. • Serve as a client contact, building trusted relationships with executives, founders, and finance leaders. • Translate complex financial data into clear insights, recommendations, and deliverables for client decision-making. • Manage engagement economics, timelines, scope, and staffing to ensure high-quality, on-time delivery. • Perform, manage and review business valuations for financial reporting, tax planning, litigation support, and M&A support. • Develop and review financial models, including option pricing models, Monte Carlo analyses, forecasts, budgets, and scenario analyses. • Ensure analyses comply with applicable accounting standards (e.g., ASC 350/360, ASC 805, ASC 820) and valuation best practices. • Support clients with KPI development, cash flow analysis, and performance reporting. • Participate in internal reviews, quality control procedures, and knowledge-sharing initiatives. • Supervise, mentor, and review the work of senior associates and associates, providing technical guidance, coaching, and performance feedback. • Collaborate closely with the Armenia-based advisory team to ensure alignment on methodologies, quality standards, and deadlines. • Act as a bridge between U.S. based leadership and the Armenia advisory team, including semi-annual travel to Armenia. • Assist with proposal development, scoping, and pricing of advisory engagements.

• The Incident Manager is responsible for orchestrating the response to high-impact incidents, ensuring timely resolution, minimizing service disruption, and maintaining communication across stakeholders. • Lead end-to-end incident resolution for major incident events through orchestrating combined technical efforts of responding teams. • Assume ownership of major incidents and drive coordinating efforts to ensure quick resolution of impacting events. • Identify and remove blockers, escalate appropriately, and continuous momentum of troubleshooting efforts. • Ensure adherence to established incident management processes and protocols. • Contribute to the improvement of incident response runbooks and documentation. • Own internal and external communications during major incidents. • Translate technical details into business-impact language (scope, severity, risk, ETA, confidence level). • Maintain clear and continuous communication with stakeholders during incidents, providing timely updates. • Ensure safe execution of mitigations, rollbacks, feature flags, and failovers. • Lead post incident review meetings with stakeholders to confirm event details and assign problem investigators. • Track and report on incident metrics, identifying patterns and areas for systemic improvement. • Augment Change Managers and / or Problem Managers as required in the performance of those responsibilities.

• This role is responsible for overseeing daily operations related to patient medication refill administration, and inbound pharmacy patient inquiries OR prior authorization and financial assistance support • Ensure all patient care needs are completed on-time (may include but not limited to ensuring patients receive their medications on-time, timely and accurate prior authorization and financial assistance support) • Actively manage the productivity of team members and ensure that all work is completed with high quality standards through proper auditing • Manage clinic level and/or hospital service level escalations and ability to build and action plan for resolution and actively manage the plan with key stakeholders to resolve escalation • Proactively identify potential issues or opportunities for improvement and build a plan to resolve or mitigate those issues • Work with key stakeholders to ensure that proper staffing plans are in place • Actively manage Patient Support workflow standardization and best practices to be implemented across the broader Patient Support team • Work with the training organization and leadership team to identify training program needs and ensure the implementation of training improvements to support Patient Support team training needs • Actively participate with talent acquisition team, Strategic Ops Team, and leadership team to identify best in class methods to identify, recruit, and retain top talent • Work with leadership to identify future leaders or promotional opportunities and assist in the identification and the development of future leaders within the division (Sr., Team Leads, Supervisors, etc.) • Work with leadership to develop documented staffing plans and staffing forecasts that align with the needs of the region and productivity targets • Provide assistance in developing monthly service level commentary/insights and action plans to support Patient Support team monthly reporting cadence • Actively participates and leads efforts in the broader team interviewing, recruiting, and overall talent management process • Work with leadership or Strategic Operations Team on any future Patient Support service offerings and/or strategic projects or solutions-oriented projects • Work closely with leadership team, project managers, regional leaders to develop project plans to launch new health systems and/or clinics • Responsible to actively manage all tasks associated with new clinic launches or new service offerings in the Patient Support team by ensuring teams are ready to launch on time by ensuring proper staffing forecasts are managed, documented workflows, teams trained, and ready, and regional leaders updated on progress • Provide coaching/mentorship support for new/existing supervisors that need support on a variety of areas: Performance Management/GROW coaching conversations, Interviewing, difficult conversations, overall team engagement strategies. • Work very closely with Supervisors, Team Leads, and broader Patient Support team members ensuring they remain highly engaged in their role and maintains an industry leading team member engagement. • Partner with regional leaders (RDCOs and/or MPS) to identify new opportunities to build strategies that improve overall service model and proactive identification of issues • Proactively share results and service performance to MPS and RDCO on supported sites and build a level of trust and accountability through the sharing of this information • Provide proactive and thoughtful insights related to performance reporting • Ensure all reporting meets the needs of the business. Work with leadership and other stakeholders to identify any new reporting needs and work with team on solutions to reporting needs. • Other duties as assigned • Travel as necessary to meet the needs of business requirements