Shields Health Solutions

• Grow the number of new patients filling at a Shields Health System partner pharmacy. • Work towards building the fundamental elements to move this role into a synthetic P&L (i.e. ability to accurately track costs, track revenue, and track margin associated with this programs activities). • Motivate, lead, and inspire direct reports and key stakeholders. • Identify new methods to bring patients on to Shields Service (to include, but not limited to expanding current waterfall strategy, direct campaigns, new payor access, new drug access, MSOT opportunities, PA/FA renewal opportunities, QA, new clinic launches). • Partner with supervisors to monitor and review performance KPIs across assigned portfolio, supporting achievement of enrollment, engagement, refill QA, and productivity targets. • Provide coaching and guidance to supervisors to support team performance and professional development. • Continue to build out a full program that quickly launches into new Health System opportunities. • Ability to solve problems and navigate challenging business problems. • Partner with business analytics team to build out necessary analytics dashboards and reporting. • Partner with TRX team to build out necessary functionality to successfully manage the business operations. • Ensure every team member follows compliance standards and that these standards are carefully and actively monitored. • Employ creative strategies to constantly improve and iterate on patient engagement approach, including A/B testing to continuously improve patient messaging, value proposition highlighting, and overall call structure. • Collaborate with in-clinic resources, regional managers, and directors to optimize process, systems, messaging, and alignment strategies. • Ability to craft compelling messages that share the Shields value story and engage patients through outbound calling programs. • Lead by example and demonstrate our core values. Foster and maintain a respectful, hardworking, winning culture. • Protect Shields values by keeping information confidential.

• Coordinate and process medication refills, including data entry and claim adjudication • Place outbound refill calls and assist patients through the refill request • Respond to and resolve inbound patient and provider inquiries • Clarify prescription orders with pharmacists or clinical staff • Maintain and update patient and prescription data in software systems • Spot trends, recommend improvements, and support process-improvement initiatives • Partner with cross-functional teams to deliver a seamless patient experience • Maintain confidentiality and uphold high-quality service standards

Role Description As a Patient Engagement Specialist, you will help patients manage their medications. You will answer calls, make refill calls, and guide patients through the refill process. You’ll work closely with pharmacists, providers, and care teams to make sure patients get the support they need. What You’ll Do: - Answer inbound and/or outbound patient and pharmacy calls - Call patients to schedule and complete medication refills - Help process prescriptions and resolve claim issues - Check prescription status and update patient records - Work with pharmacists and providers to clarify orders - Provide friendly, helpful support to patients and partners - Use systems to track work and keep information up to date - Other duties and/or responsibilities may apply Qualifications - Pharmacy Technician experience (1–3 years preferred) - High school diploma or GED - Pharmacy Technician state registration (required where applicable) - National certification (CPhT/PTCB) required - Knowledge of prescription processing or claims adjudication (preferred) - Strong communication and phone skills - Comfortable speaking with patients and care teams daily - Organized, detail-oriented, and dependable - Able to learn new systems quickly Requirements - Remote role (must have reliable high-speed internet and a quiet workspace) - Two monitors required (provided by company) - Monday–Friday schedule, may start as early as 7:45 AM EST - Occasional overtime may be needed Benefits - Medical - Dental - Vision - 401(k) with company match - Paid Holidays - Paid Time Off - Paid Parental Leave - And more

Role Description As a Patient Engagement Specialist, you’ll be the voice of support for patients navigating their medication needs. You’ll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy. You’ll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support. Location: Remote, Monday - Friday, 8:30AM - 5:00PM PST. Compensation: An employee in this position can expect an hourly rate of 22.00 with potential quarterly bonus incentives. The actual compensation will depend on experience, geographic location, and other factors permitted by law. Qualifications - 3+ years of pharmacy technician experience required (refills, claims adjudication, clinical collaboration, or specialty pharmacy). - Must have active Washington OR Oregon Pharmacy Technician license. - National certification (CPhT or equivalent) required. Requirements - Coordinate and process medication refills, including data entry and claim adjudication. - Place outbound refill calls and assist patients through the refill request. - Respond to and resolve inbound patient and provider inquiries. - Clarify prescription orders with pharmacists or clinical staff. - Maintain and update patient and prescription data in software systems. - Spot trends, recommend improvements, and support process improvement initiatives. - Partner with cross-functional teams to deliver a seamless patient experience. - Maintain confidentiality and uphold high-quality service standards. Benefits - Medical, dental, and vision insurance starting day one. - 401(k) with match. - 4 weeks PTO. - 10 paid holidays. - Paid parental leave. - Short-term disability. - Professional development. - Access to employee resource groups and wellness programs.

• Directly lead and manage a team of Patient Engagement team members to ensure timely and accurate refill support • Proactively manage support in assigned hospitals and/or clinics to ensure patients receive medications on time • Ensure all service level goals are met • Manage all aspects of ADP, Paid Time Off (PTO), and Time Reports for team members • Complete audits of team members in supported systems to ensure efficient workflow • Manage responsiveness to new requests in supported systems • Provide front-line supervision and ongoing coaching and performance management to the Patient Engagement team • Monitor and act on all forms of communication between the Patient Engagement team and other clinical teams • Work with on-site management at hospital partners for collaboration calls • Facilitate team meetings and hospital management meetings • Record keeping/notes of all collaboration calls and team meetings • Provide guidance/assistance/troubleshooting in daily tasks • Review and address any concerns with the Patient Engagement team and hospital partners • Establish efficient workflows between teams • Provide insight for growth and development opportunities • Work with various teams for special projects • Report on hiring needs based on implementation roll outs • Assist in interviewing and onboarding new team members • Coordinate access requests and training with Clinical Training Team • Absorb overflow work during short staffing

• Directly lead and manage a team of Patient Engagement team members to ensure timely and accurate refill support to assist patients in obtaining medication • Proactively manage support in assigned hospitals and/or clinics to ensure patients receive medications on time • Ensure all service level goals are met and patients receive the highest quality care • Manage all aspects of ADP, Paid Time Off (PTO), and Time Reports for team members • Complete audits of team members in supported systems to ensure efficient workflow • Manage responsiveness to new requests in supported systems • Provide front-line supervision and ongoing coaching and performance management to the Patient Engagement team • Monitor and act on all forms of communication between the Patient Engagement team and other clinical teams as needed • Work with on-site management at hospital partners for any collaboration calls, such as quarterly calls, kick off calls, as needed calls • Facilitate team meetings which include creating agendas, facilitating meetings, and following up • Facilitate hospital management meetings which include calls from on-site managers to review status, identify areas for improvement, and areas of success • Record keeping/notes of all collaboration calls and team meetings • Provide guidance/assistance/troubleshooting in daily tasks for Patient Engagement team members as requested by team members • Review and address any concerns with the Patient Engagement team and hospital partners as needed • Establish efficient workflows between the Patient Engagement team and liaison team via collaboration with clinical integration team and on-site managers • Provide insight to various teams for growth and development opportunities as needed • Work with various teams for special projects • Report on hiring needs based on implementation roll outs • Assist in interviewing, and onboarding new team members • Coordinate access requests for new hires • Coordinate training with Clinical Training Team • Absorb overflow work in times of short staffing or excess workload • Investigate research needed for data analytics team and contracting team as needed • Manage on site pharmacy relations and workflows through some/all of the following: reversal of claims, delivery slips, coordination of care, phone calls • Use discretion and maintain confidentiality of highly sensitive and private data • Ability to lead, manage, and motivate team members that are in both remote working environments and/or at on-site Shields hub locations • Reports to Director or Manager of Patient Engagement • Support and coordinate after-hour coverage, including occasional weekends during high volume weeks

• This role is responsible for overseeing daily operations related to patient medication refill administration and inbound pharmacy patient inquires • Ensure all patient care needs are completed on-time (may include but not limited to ensuring patients receive their medications on-time, timely and accurately) • Actively manage the productivity of team members and ensure that all work is completed with high quality standards through proper auditing • Manage clinic level and/or hospital service level escalations and ability to build and action plan for resolution and actively manage the plan with key stakeholders to resolve escalation • Proactively identify potential issues or opportunities for improvement and build a plan to resolve or mitigate those issues • Work with key stakeholders to ensure that proper staffing plans are in place • Actively manage Patient Engagement workflow standardization and best practices to be implemented across the broader Patient Engagement team • Work with the training organization and leadership team to identify training program needs and ensure the implementation of training improvements to support Patient Engagement team training needs • Actively participate with the Talent Acquisition team, Strategic Ops Team, and leadership team to identify best in class methods to identify, recruit, and retain top talent • Work with leadership to identify future leaders or promotional opportunities and assist in the identification and the development of future leaders within the division (Sr., RTLs, Supervisors, etc.) • Lead a team of 50+ employees focused on one site or multiple sites • Work with leadership to develop documented staffing plans and staffing forecasts that align with the needs of the region and productivity targets • Aid in developing monthly service level commentary/insights and action plans to support team monthly reporting cadence • Work with leadership or Strategic Operations Team on any future Patient Engagement service offerings and/or strategic projects or solutions-oriented projects • Work closely with leadership teams, project managers, and regional leaders to develop project plans to launch new health systems and/or clinics • Responsible for actively managing all tasks associated with new clinic launches or new service offerings in the Patient Engagement team by ensuring teams are ready to launch on time (proper staffing forecasts, documented workflows, teams trained, and regional leaders updated on progress) • Coach and mentor new/existing supervisors that need support in a variety of areas: performance management/GROW coaching conversations, interviewing, difficult conversations, overall team engagement strategies • Work very closely with Supervisors, Regional Team Leads, and broader Patient Engagement team members to ensure they remain highly engaged in their role • Partner with regional leaders (RDOs and/or MPS) to identify new opportunities to build strategies that improve overall service models and proactive identification of issues • Proactively share results and service performance to MPS and RDO on supported sites and build a level of trust and accountability through information sharing • Provide proactive and thoughtful insights related to performance reporting • Ensure all reporting meets the needs of the business (work with leadership and other stakeholders to identify any new reporting needs and work with team on solutions to reporting needs) • Collaborate with peers in other centralized services business units to ensure a full view of the region • Travel as necessary to meet the needs of business requirements • Other duties as assigned

• This role is responsible for overseeing daily operations related to patient medication refill administration and inbound pharmacy patient inquires • Ensure all patient care needs are completed on-time (may include but not limited to ensuring patients receive their medications on-time, timely and accurately) • Actively manage the productivity of team members and ensure that all work is completed with high quality standards through proper auditing • Manage clinic level and/or hospital service level escalations and ability to build and action plan for resolution and actively manage the plan with key stakeholders to resolve escalation • Proactively identify potential issues or opportunities for improvement and build a plan to resolve or mitigate those issues • Work with key stakeholders to ensure that proper staffing plans are in place • Actively manage Patient Engagement workflow standardization and best practices to be implemented across the broader Patient Engagement team • Work with the training organization and leadership team to identify training program needs and ensure the implementation of training improvements to support Patient Engagement team training needs • Actively participate with the Talent Acquisition team, Strategic Ops Team, and leadership team to identify best in class methods to identify, recruit, and retain top talent • Work with leadership to identify future leaders or promotional opportunities and assist in the identification and the development of future leaders within the division (Sr., RTLs, Supervisors, etc.) • Lead a team of 50+ employees focused on one site or multiple sites • Work with leadership to develop documented staffing plans and staffing forecasts that align with the needs of the region and productivity targets • Aid in developing monthly service level commentary/insights and action plans to support team monthly reporting cadence • Work with leadership or Strategic Operations Team on any future Patient Engagement service offerings and/or strategic projects or solutions-oriented projects • Work closely with leadership teams, project managers, and regional leaders to develop project plans to launch new health systems and/or clinics • Responsible for actively managing all tasks associated with new clinic launches or new service offerings in the Patient Engagement team by ensuring teams are ready to launch on time (proper staffing forecasts, documented workflows, teams trained, and regional leaders updated on progress) • Coach and mentor new/existing supervisors that need support in a variety of areas: performance management/GROW coaching conversations, interviewing, difficult conversations, overall team engagement strategies • Work very closely with Supervisors, Regional Team Leads, and broader Patient Engagement team members to ensure they remain highly engaged in their role • Partner with regional leaders (RDOs and/or MPS) to identify new opportunities to build strategies that improve overall service models and proactive identification of issues • Proactively share results and service performance to MPS and RDO on supported sites and build a level of trust and accountability through information sharing • Provide proactive and thoughtful insights related to performance reporting • Ensure all reporting meets the needs of the business (work with leadership and other stakeholders to identify any new reporting needs and work with team on solutions to reporting needs) • Collaborate with peers in other centralized services business units to ensure a full view of the region • Travel as necessary to meet the needs of business requirements • Other duties as assigned

Role Description The Virtual MRI Technologist will operate MRI equipment remotely to assist with imaging procedures, ensuring patient safety and high-quality imaging results. The ideal candidate will be responsible for performing virtual imaging consultations, managing patient data, and ensuring compliance with healthcare standards, all while maintaining a professional, compassionate, and patient-centered approach. Hours: Monday-Friday 2:30-11pm Your Role: - Remote MRI Scanning & Imaging: Use advanced telemedicine technology to remotely guide MRI scans, ensuring quality and accuracy of images. - Remote Patient Access: Ensure continuous visual contact with the patient throughout the MRI scan and communicate with onsite staff via chat feature or phone. - Assess: Review the patient screening conducted onsite, identifying any potential safety issues or contraindications. - Clinical: Select appropriate protocols for MRI scan. - Equipment Operation: Operate MRI equipment remotely in collaboration with on-site technologists or healthcare providers, troubleshooting issues as they arise. - Safety Compliance: Ensure that all procedures are compliant with safety standards, particularly in relation to the handling of MRI equipment and patient safety during scanning procedures. - Documentation & Reporting: Accurately document patient information, procedures performed, and results. Maintain detailed records for each imaging session. - Quality Assurance: Monitor imaging quality and work to ensure all scans meet the standards for clarity and diagnostic accuracy. - Continuing Education & Training: Stay current with developments in MRI technology, telemedicine practices, and Massachusetts healthcare regulations. Participate in training to improve skills and knowledge. - Patient Data Management: Ensure all patient information is handled in compliance with HIPAA regulations and that electronic records are properly managed. Qualifications - Licensure: Active ARRT license. - Experience: At least 3 years of MRI Technologist independent scanning experience, with proficiency in operating MRI equipment and performing imaging procedures. - Education: Completion of an accredited MRI certification program or a related field. - Technical Skills: Strong understanding of MRI protocols, physics, and imaging software. Familiarity with remote telemedicine platforms and virtual healthcare technology. - Communication Skills: Excellent verbal and written communication skills. - Attention to Detail: Exceptional attention to detail, ensuring high standards of patient care and diagnostic accuracy. - Computer Proficiency: Comfortable using electronic medical record (EMR) systems and related technology. - Additional Skills: Ability to work independently, manage time effectively, and adapt to changing technology and protocols. Requirements - Pay range for this position is $40-$60/hr + benefits. Individual pay is based on skills, experience, and other relevant factors. Benefits - This job description is intended to describe the core responsibilities and expectations of the role but may evolve over time. - The incumbent may be asked to perform additional duties or tasks for training or development, as required. - The essential functions of this role can be performed with or without reasonable accommodation. Company Description Shields Health is an independent, Massachusetts-based leader in healthcare services, known for blending exceptional patient care with cutting-edge technology. With over 35 years of proven success, we’re proud to be one of the most sought-after names in the industry. At Shields, we don’t just deliver high-quality diagnostic imaging – we foster a culture of belonging and inclusivity, where every individual is valued. We offer unmatched career growth, a collaborative and supportive work environment, and exciting opportunities to learn, innovate, and thrive together. Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Review and evaluate medication orders for accuracy, appropriateness, and safety. • Provide medication counseling to patients, addressing questions and concerns. • Collaborate with healthcare providers to develop and monitor medication therapy plans. • Conduct patient care assessments and identify opportunities for optimizing drug therapy. • Participate in interdisciplinary collaboration and provide clinical recommendations. • Monitor and manage drug interactions, adverse effects, and therapeutic outcomes. • Maintain accurate patient records and documentation of interventions. • Stay current with developments in pharmacotherapy and contribute to the development of clinical protocols. • Ensure compliance with all state and federal regulations and accreditation standards. • Assist in the training and mentoring of new hires, pharmacy students and pharmacy liaisons (technicians).