• The Incident Manager is responsible for orchestrating the response to high-impact incidents, ensuring timely resolution, minimizing service disruption, and maintaining communication across stakeholders. • Lead end-to-end incident resolution for major incident events through orchestrating combined technical efforts of responding teams. • Assume ownership of major incidents and drive coordinating efforts to ensure quick resolution of impacting events. • Identify and remove blockers, escalate appropriately, and continuous momentum of troubleshooting efforts. • Ensure adherence to established incident management processes and protocols. • Contribute to the improvement of incident response runbooks and documentation. • Own internal and external communications during major incidents. • Translate technical details into business-impact language (scope, severity, risk, ETA, confidence level). • Maintain clear and continuous communication with stakeholders during incidents, providing timely updates. • Ensure safe execution of mitigations, rollbacks, feature flags, and failovers. • Lead post incident review meetings with stakeholders to confirm event details and assign problem investigators. • Track and report on incident metrics, identifying patterns and areas for systemic improvement. • Augment Change Managers and / or Problem Managers as required in the performance of those responsibilities.

• This role is responsible for overseeing daily operations related to patient medication refill administration, and inbound pharmacy patient inquiries OR prior authorization and financial assistance support • Ensure all patient care needs are completed on-time (may include but not limited to ensuring patients receive their medications on-time, timely and accurate prior authorization and financial assistance support) • Actively manage the productivity of team members and ensure that all work is completed with high quality standards through proper auditing • Manage clinic level and/or hospital service level escalations and ability to build and action plan for resolution and actively manage the plan with key stakeholders to resolve escalation • Proactively identify potential issues or opportunities for improvement and build a plan to resolve or mitigate those issues • Work with key stakeholders to ensure that proper staffing plans are in place • Actively manage Patient Support workflow standardization and best practices to be implemented across the broader Patient Support team • Work with the training organization and leadership team to identify training program needs and ensure the implementation of training improvements to support Patient Support team training needs • Actively participate with talent acquisition team, Strategic Ops Team, and leadership team to identify best in class methods to identify, recruit, and retain top talent • Work with leadership to identify future leaders or promotional opportunities and assist in the identification and the development of future leaders within the division (Sr., Team Leads, Supervisors, etc.) • Work with leadership to develop documented staffing plans and staffing forecasts that align with the needs of the region and productivity targets • Provide assistance in developing monthly service level commentary/insights and action plans to support Patient Support team monthly reporting cadence • Actively participates and leads efforts in the broader team interviewing, recruiting, and overall talent management process • Work with leadership or Strategic Operations Team on any future Patient Support service offerings and/or strategic projects or solutions-oriented projects • Work closely with leadership team, project managers, regional leaders to develop project plans to launch new health systems and/or clinics • Responsible to actively manage all tasks associated with new clinic launches or new service offerings in the Patient Support team by ensuring teams are ready to launch on time by ensuring proper staffing forecasts are managed, documented workflows, teams trained, and ready, and regional leaders updated on progress • Provide coaching/mentorship support for new/existing supervisors that need support on a variety of areas: Performance Management/GROW coaching conversations, Interviewing, difficult conversations, overall team engagement strategies. • Work very closely with Supervisors, Team Leads, and broader Patient Support team members ensuring they remain highly engaged in their role and maintains an industry leading team member engagement. • Partner with regional leaders (RDCOs and/or MPS) to identify new opportunities to build strategies that improve overall service model and proactive identification of issues • Proactively share results and service performance to MPS and RDCO on supported sites and build a level of trust and accountability through the sharing of this information • Provide proactive and thoughtful insights related to performance reporting • Ensure all reporting meets the needs of the business. Work with leadership and other stakeholders to identify any new reporting needs and work with team on solutions to reporting needs. • Other duties as assigned • Travel as necessary to meet the needs of business requirements

• Develop and maintain detailed cost plans and estimates through design and delivery phases • Produce and present monthly cost reports, executive summaries, and funding data to stakeholders • Coordinate all sources of cost information for robust cost validation and auditing • Compile built cost records for benchmarking and continuous improvement • Lead procurement strategy development, contractor/subcontractor pricing reviews, scope validation, and commercial negotiations • Manage final accounts and ensure timely agreement • Own change control throughout the lifecycle • Support cost risk analysis, scenario planning, contingency management, and commitment tracking • Ensure robust cost control systems • Inform and drive engineering priorities based on cost impact; lead value engineering initiatives and cost optimization strategies • Monitor market trends and provide timely insights • Prepare and present executive‑level updates and comments on GC submissions

• Lead the sustaining Demand and Supply Planning teams that own forecasts for all Samsara hardware products globally, ensuring alignment across product families, regions, and sales segments. • Collaborate tightly with Product and NPI Planning to ensure a smooth handoff from new product introduction into sustaining, including ramp curves, lifecycle transitions, and End-of-Life (EOL) planning for legacy products. • Own the global demand forecasting process for physical products, consolidating signals from Sales, Product, Marketing, and historical performance into a coherent forecast that supports revenue, margin, and service-level targets. • Translate demand into executable supply plans in partnership with Supply Chain, Global Operations Engineering, and Fulfillment to ensure capacity, materials, and production are aligned with forecast scenarios and buffers. • Own the refurbishment and RMA demand and supply forecast, collaborating with vendors to ensure capacity, turnaround times, quality, and cost targets are met. • Run recurring forecast and supply reviews (e.g. IBP/S&OP forums), clearly communicating changes in business trends, upside and downside scenarios, and risks & opportunities to the operating plan to senior leadership across Operations and Sales. • Establish and own key planning KPIs such as forecast accuracy and bias, on-time delivery, out of region shipments, and excess & obsolescence (E&O), driving root-cause analysis and corrective actions with your team and cross-functional partners. • Own and drive Samsara’s vendor managed inventory partnership, ensuring appropriate targets are established and communicated to manufacturers and stakeholders to support company goals. • Drive process and systems improvements across forecasting, scenario modeling, and reporting—leveraging tools such as Databricks, Tableau, NetSuite, Salesforce, and e2open (or similar) to automate workflows and improve data quality and transparency. • Coach, develop, and scale a high-performing planning team, setting clear expectations, providing regular feedback, and building career paths for both demand and supply planners across levels and geographies. • Build strong cross-functional relationships with Sales, Sales Operations, Product, Hardware Product, Supply Chain, and Operations to ensure that planning insights are embedded in daily decisions and long-term strategy. • Scope and lead high-impact cross-functional projects that sit at the intersection of planning, supply chain, and commercial strategy (e.g. demand outlier forecasting, safety stock optimization, buffer strategy for new regions), delivering measurable top- and bottom-line impact.