• Take full responsibility for the performance and outcomes of robotic cleaning solutions after deployment, ensuring sustained operational success. • Reinforce and uphold the expected behaviors and standards established during deployment, maintaining consistency across all sites. • Analyze operational data to identify performance trends, recurring issues, and areas for improvement, using insights to guide program enhancements. • Lead targeted initiatives to reduce robotic downtime, improve reliability, and optimize cleaning efficiency. • Manage and develop a team aligned by region, fostering collaboration, accountability, and high performance in support of robotic cleaning programs. • Work closely with Operations to identify and address program gaps, assess impacts, and implement retraining as needed to ensure continuous improvement. • Partner with Strategic Account Managers (SAMs) to support accounts where robots are deployed, ensuring client satisfaction and program success.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Bowhead seeks a Program Manager to provide leadership and contract management support across multiple installations and contracts that are primarily supporting logistics, transportation, and warehouse services. It is preferred that this Program Manager will work out of our Huntsville, AL office but remote work is a possibility for the highly qualified candidate. - Provide overall program leadership and day-to-day oversight for multiple non-technical service contracts supporting logistics, transportation, warehouse, and repair operations. - Serve as the primary point of contact for Government CORs/ACORs, ensuring contract compliance, responsiveness, and professional engagement. - Lead and manage supervisory staff and frontline employees, enforcing standards of conduct, performance expectations, and accountability. - Identify performance, behavioral, or compliance issues and initiate corrective actions in coordination with HR and Operations leadership. - Oversee workforce planning, staffing levels, scheduling, and coverage to ensure uninterrupted mission support. - Manage subcontractor and vendor coordination, where applicable, to support repair, transportation, and logistics requirements. - Monitor contract deliverables, reporting requirements, and metrics to ensure timeliness and quality. - Proactively identify operational risks, team dynamic issues, and mission impacts; implement mitigation strategies. - Support budgeting, cost control, and financial tracking in coordination with Finance and Operations. - Assist with business development activities, including proposal writing, technical narratives, staffing approaches, and past performance content. - Support transition-in/transition-out activities and continuous process improvement initiatives. - Ensure compliance with Bowhead policies, labor agreements, safety requirements, and Government regulations. - Other duties as assigned. Qualifications - A Bachelor's degree is required at a minimum; however, additional years of experience and certifications may be substituted for a highly qualified candidate. - Minimum of 7 years of progressive experience managing logistics, transportation, warehouse, or repair support services in a Government or industrial environment is required. - Demonstrated experience managing SCA-covered and unionized workforces, including compliance with CBAs and labor standards. - Proven ability to lead teams, address employee conduct issues, and execute corrective action when required. - Experience supporting multiple contracts or sites simultaneously with competing priorities. - Strong knowledge of Government contracting environments, including COR engagement and performance management. - Experience contributing to business development activities, including proposal writing and operational planning. - Excellent written and verbal communication skills with the ability to interface effectively with Government leadership. - Proficient in Microsoft Office (Word, Excel, Outlook, Teams) and standard contract reporting tools. - Ability to pass background checks and meet site access requirements at supported locations. Requirements - Must be able to lift up to 50 pounds. - Must be able to stand and walk for prolonged amounts of time. - Must be able to twist, bend and squat periodically. - Must currently hold a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.

• Support the development and enhancement of next-generation credit programs, including market segment identification, competitor analysis, credit rule design, and integration of analytic models and scorecards. • Partner closely with Technology and Data teams to support implementation of AI automation, APIs, and credit decisioning tools. • Translate business needs into clear business requirements and contribute to project plans, timelines, and delivery milestones. • Collaborate with operational departments (Sales, Credit, Funding, Servicing, and others) to improve program performance and customer outcomes. • Manage and execute program initiatives from concept through launch, ensuring alignment with business objectives. • Manage and execute decision rule engine. • Monitor program performance using data and analytics; recommend optimizations based on results and risk trends. • Contribute to credit policy, guidelines, and decision management frameworks across lending products. • Prepare materials and present updates on program performance, risks, and initiatives to leadership. • Coordinate with internal stakeholders to ensure effective communication, issue resolution, and on-time delivery of projects. • Mentor junior team members or analysts as needed and contribute to a collaborative team culture.

• Write, edit, and produce high-quality internal communications including company newsletters, leadership announcements, policy updates, and employee-facing content • Manage regular communication cadences ensuring timely delivery and consistent voice across all channels • Draft and refine content for executive communications including talking points and presentations • Create templates and resources that enable consistent, effective communication across the organization • Coordinate logistics for All Hands meetings including agenda development, content collection, speaker coordination, and day-of execution • Manage pre-meeting communications, Q&A processes, and post-meeting follow-up materials • Support meeting hosts with presentation preparation and technical setup • Track and organize employee questions to ensure thoughtful, timely responses • Maintain internal communication channels (email, Slack, intranet) and ensure content is organized, accessible, and up-to-date • Monitor channel performance and engagement metrics, sharing insights with the Director • Coordinate with stakeholders across functions to gather content, manage timelines, and ensure alignment • Help manage the internal communications calendar to optimize timing and prevent over-communication • Execute internal communications projects independently from kickoff through delivery, consulting with Director at key milestones • Identify, document, and champion opportunities to streamline internal communication workflows, channels and processes, contributing to the long-term effectiveness of the communication system • Partner with DEIB, People Operations, and other teams to support initiative launches and ensure communications are aligned • Support Employee Resource Group communications and visibility efforts • Serve as a resource and mentor for colleagues seeking guidance on effective employee communications • Pull weekly engagement metrics from Mailchimp and other platforms • Create standardized metric dashboards for leadership review • Track sentiment trends across communication channels • Support bi-annual Internal Communication report compilation