Instacart

• Take ownership of delivering real-time support to users, including customers, shoppers, retailers, and partners, with a focus on Rx delivery-related inquiries and Instacart Health programs like Fresh Funds • Leverage exceptional problem-solving skills to provide fast, effective resolutions while navigating complex and evolving challenges at scale • Thrive in a fast-paced, dynamic work environment where processes may rapidly change, and new priorities emerge without warning • Communicate clearly, empathetically, and professionally across all interactions, ensuring a personalized and meaningful service experience that builds lasting trust • Embrace operational ownership by proactively identifying trends in customer feedback and collaborating with your Manager to streamline processes and improve outcomes

• Lead and grow an engineering organization of 8+ engineers • Serve as the primary engineering point of contact for 10+ partner teams • Drive platform thinking across the team by identifying modernization opportunities • Own engineering execution end to end • Partner closely with product, design, data science, and cross-functional engineering leaders

• Lead and grow an engineering organization of 8+ engineers responsible for checkout architecture, order management, and post-order quality. These systems are foundational to Instacart's core customer experience and directly impact conversion and reliability at scale. • Serve as the primary engineering point of contact for 10+ partner teams across the organization, managing high-volume intake, setting clear prioritization frameworks, and ensuring Order Experience remains a reliable, well-scoped dependency for every major launch at Instacart. • Drive platform thinking across the team by identifying opportunities to rebuild and modernize foundational systems without sacrificing the pace of shipping customer-facing value, and making principled trade-offs between short-term delivery and long-term architectural health. • Own engineering execution end to end: from roadmap alignment and technical strategy to team health, hiring, and career development for a high-performing group of engineers navigating a fast-moving, high-stakes domain. • Partner closely with product, design, data science, and cross-functional engineering leaders to define the future of order infrastructure to influence how Instacart scales its checkout and fulfillment systems as the business continues to grow.

• Design, build, and operate resilient, low-latency microservices and data pipelines that power fulfillment planning, inventory availability, and delivery promises. • Partner with machine learning and data science to productionize models and features, enable online experimentation, and continuously improve decision quality. • Own services end-to-end, from technical design and RFCs through implementation, rollout, observability, and participation in an on-call rotation. • Drive reliability, scalability, and cost efficiency through SLOs, capacity planning, incident reviews, and performance optimization. • Collaborate cross-functionally with Product, Marketplace, and Operations to define roadmaps and deliver measurable customer and business impact. • Mentor other engineers via code and design reviews, pair programming, and contributions to engineering best practices and standards.

Role Description We are seeking a Senior SOX Manager to lead enterprise-wide programs focused on SOX compliance, IT controls, and controls transformation across modern technology environments. This role sits at the intersection of technical program management, digital risk, and engineering, requiring the ability to translate complex system architectures into scalable, audit-ready control frameworks. The Senior SOX Manager will own program strategy and execution, driving alignment across Engineering, Finance, Data, and Audit stakeholders to deliver automated, efficient, and sustainable control environments. What you'll cook up in your first year - Program Strategy & Execution - Lead end-to-end SOX programs, including planning, execution, and delivery across ITGCs, ITACs, and key business process controls. - Drive risk assessments, control scoping, testing, deficiency evaluation, and remediation. - Define program roadmaps, milestones, and success metrics, ensuring alignment with compliance and audit requirements. - Coordinate with Internal Audit and external auditors to support audit readiness and reliance. - Technical Program Leadership - Lead complex, cross-functional programs spanning multiple systems, teams, and business domains. - Own program execution end-to-end, including dependency management, risk mitigation, and deficiency tracking. - Operate as the single-threaded owner for program outcomes across technology, engineering, data, and finance stakeholders. - Translate ambiguous technical and regulatory requirements into structured execution plans. - Technology Controls & Architecture Alignment - Drive implementation of controls across modern technology environments, including: - Cloud native architectures - Cloud platforms (e.g., AWS, Azure, GCP) - Distributed systems and microservices architectures - API-driven and event-based systems - Address risks related to: - Dynamic infrastructure and environment provisioning - Configuration management and system inconsistencies - Partner with engineering teams to embed controls within system design and architecture decisions. - SDLC & Engineering Controls Integration - Embed controls across the software development lifecycle (SDLC), including: - Code repositories and access controls - CI/CD pipelines and deployment governance - Environment segregation (dev, test, prod) - Promote “compliance-by-design” and “compliance-as-code” approaches. - Ensure controls are implemented with minimal friction to engineering workflows. - Data & Reporting Controls - Lead programs to implement controls across data platforms and financial reporting pipelines, including: - Data ingestion, transformation, and reporting layers - Reconciliations between source systems and reporting outputs - Ensure controls support: - Data completeness, accuracy, and lineage - Reliable and auditable financial reporting datasets - Financial Systems & Business Process Controls - Oversee controls across key financial processes, including: - Order-to-cash - Revenue recognition - Payments, adjustments, and reconciliations - Address risks in high-volume, system-driven transaction environments. - Drive implementation of end-to-end reconciliation and completeness controls across systems. - Automation & Continuous Monitoring - Drive adoption of: - Automated control testing frameworks - Continuous controls monitoring (CCM) solutions - Data analytics to enhance control effectiveness - Reduce reliance on manual, point-in-time controls by enabling scalable, real-time assurance models. - Remediation & Transformation - Lead material weakness and control deficiency remediation programs. - Define and execute future-state control frameworks aligned to scalable, technology-enabled environments. - Drive transformation from: - Fragmented/manual controls → integrated, automated control ecosystems - Executive Reporting & Governance - Develop executive-ready program updates, dashboards, and risk summaries. - Translate technical control gaps into: - Financial reporting impact - Business and audit implications - Support SteerCo and Audit Committee communications. Qualifications - 8–12+ years in: - Technical Program Management, IT SOX, IT Audit, or Risk Consulting - Experience leading large-scale, cross-functional technology programs end-to-end - Experience in SOX-regulated or highly controlled environments - Ability to connect technical architecture with financial controls and risk outcomes Technical Expertise - Strong knowledge of: - SOX, COSO, ICFR - ITGCs (access, change management, operations) - ITACs and automated controls - Familiarity with: - Cloud platforms and modern application architectures - Data platforms and reporting environments - SDLC processes and DevOps practices Optional Garnishes - Advanced degree (MBA, MIS, or equivalent) is a plus. - Experience managing IT SOX efforts for ERP systems such as Oracle, SAP, or Workday. - Familiarity with cloud-based environments (AWS, Azure, GCP) and related control implications. - Prior experience in an embedded or liaison role between compliance and engineering functions. - Strong project management and organizational skills with a results-oriented approach. Benefits - Highly market-competitive compensation and benefits. - Remote work flexibility. - New hire equity grant and annual refresh grants.

• serve as the strategic legal partner for product teams launching in new international markets • identify jurisdiction-specific risks early with scalable compliance frameworks • ensure legal requirements are clear and actionable for product, engineering, and design teams • improve cross-functional legal processes and reduce time-to-answer for recurring legal questions • proactively manage documented risk frameworks and clear escalation paths

• Act as a strategic legal partner for product teams launching in new international markets • Ensure legal requirements for product initiatives are clear and actionable • Identify leverage points and introduce AI-assisted workflows for legal processes • Map and manage Instacart’s exposure across various legal compliance areas • Foster a reputation of Legal as an enabler within the organization

• Own the product vision, strategy, and multi-half roadmap for an end-to-end growth marketing platform, spanning agentic CRM, marketer tooling, and unified orchestration and measurement. • Translate marketer needs into durable platform capabilities, including audience segmentation, journey orchestration, personalization, experimentation, governance, and performance analytics. • Partner with Engineering and ML to design and ship AI- and agentic-powered features that automate planning, targeting, creative workflows, and real-time optimization with the right safety and guardrails. • Define clear KPIs for marketing efficiency and ROI, instrument reliable analytics and data quality, and lead experimentation frameworks (A/B and multivariate) that drive decision-making at scale. • Lead cross-functional execution across Marketing, Data Science/ML, Engineering, Design, Privacy/Legal, and Finance—aligning priorities, managing risks and dependencies, and delivering outcomes on time. • Drive adoption and change management through documentation, enablement, and training so marketers can move faster with confidence on a unified, scalable platform.

• Own the product vision, strategy, and multi-half roadmap for an end-to-end growth marketing platform, spanning agentic CRM, marketer tooling, and unified orchestration and measurement. • Translate marketer needs into durable platform capabilities, including audience segmentation, journey orchestration, personalization, experimentation, governance, and performance analytics. • Partner with Engineering and ML to design and ship AI- and agentic-powered features that automate planning, targeting, creative workflows, and real-time optimization with the right safety and guardrails. • Define clear KPIs for marketing efficiency and ROI, instrument reliable analytics and data quality, and lead experimentation frameworks (A/B and multivariate) that drive decision-making at scale. • Lead cross-functional execution across Marketing, Data Science/ML, Engineering, Design, Privacy/Legal, and Finance—aligning priorities, managing risks and dependencies, and delivering outcomes on time. • Drive adoption and change management through documentation, enablement, and training so marketers can move faster with confidence on a unified, scalable platform.

• Own the iOS roadmap for the Transaction Platform team—partnering with PM and Design to define what we build and why, identifying opportunities (including where AI can add leverage), and steering the strategy rather than only executing it. • Deliver features end to end: technical design and clean architecture, implementation, phased rollout, observability to confirm impact, and on-call/incident response when needed. • Make sound product-technical tradeoffs—balancing complexity, customer value, timelines, and risk; decide when to prototype vs. build for the long term; and verify that launches move the right metrics. • Continuously improve the codebase—reduce tech debt, modernize legacy components, and create reusable abstractions that accelerate development for the entire iOS surface area. • Serve as the primary iOS point of contact across partner teams—unblock integrations, uphold best practices, and provide guidance on architecture, performance, and platform conventions.