• Support the development and enhancement of next-generation credit programs, including market segment identification, competitor analysis, credit rule design, and integration of analytic models and scorecards. • Partner closely with Technology and Data teams to support implementation of AI automation, APIs, and credit decisioning tools. • Translate business needs into clear business requirements and contribute to project plans, timelines, and delivery milestones. • Collaborate with operational departments (Sales, Credit, Funding, Servicing, and others) to improve program performance and customer outcomes. • Manage and execute program initiatives from concept through launch, ensuring alignment with business objectives. • Manage and execute decision rule engine. • Monitor program performance using data and analytics; recommend optimizations based on results and risk trends. • Contribute to credit policy, guidelines, and decision management frameworks across lending products. • Prepare materials and present updates on program performance, risks, and initiatives to leadership. • Coordinate with internal stakeholders to ensure effective communication, issue resolution, and on-time delivery of projects. • Mentor junior team members or analysts as needed and contribute to a collaborative team culture.

• Write, edit, and produce high-quality internal communications including company newsletters, leadership announcements, policy updates, and employee-facing content • Manage regular communication cadences ensuring timely delivery and consistent voice across all channels • Draft and refine content for executive communications including talking points and presentations • Create templates and resources that enable consistent, effective communication across the organization • Coordinate logistics for All Hands meetings including agenda development, content collection, speaker coordination, and day-of execution • Manage pre-meeting communications, Q&A processes, and post-meeting follow-up materials • Support meeting hosts with presentation preparation and technical setup • Track and organize employee questions to ensure thoughtful, timely responses • Maintain internal communication channels (email, Slack, intranet) and ensure content is organized, accessible, and up-to-date • Monitor channel performance and engagement metrics, sharing insights with the Director • Coordinate with stakeholders across functions to gather content, manage timelines, and ensure alignment • Help manage the internal communications calendar to optimize timing and prevent over-communication • Execute internal communications projects independently from kickoff through delivery, consulting with Director at key milestones • Identify, document, and champion opportunities to streamline internal communication workflows, channels and processes, contributing to the long-term effectiveness of the communication system • Partner with DEIB, People Operations, and other teams to support initiative launches and ensure communications are aligned • Support Employee Resource Group communications and visibility efforts • Serve as a resource and mentor for colleagues seeking guidance on effective employee communications • Pull weekly engagement metrics from Mailchimp and other platforms • Create standardized metric dashboards for leadership review • Track sentiment trends across communication channels • Support bi-annual Internal Communication report compilation

• Support the implementation and maintenance of ClinCard and eClinicalGPS client projects, including scope entry, adoption support, and general support of studies with Program Management • Under guidance of Senior Operations Management: assist in management of day-to-day activities of ClinCard and eClinicalGPS Programs, including, assisting Program Managers with implementation activities, maintenance of project compliance documentation and supporting duties, as applicable • Support the Business Development Team with deliverables for new SOWs and existing clients • Partner with Program Manager with to complete RFP proposals and draft documentation for bid defenses • Demonstrate knowledge and utilization of Project Management tool, including Project creation, data accuracy, reports and planning • Documentation and process updates for new products/enhancements for Client Delivery • Partner with Program Manager with the planning and execution of Enterprise Implementation activities • Demonstrate flawless execution of best practices in implementation and relationship management • Coordinate internal and external/vendor resources, as applicable • Perform other duties, assignments, and/or special projects as time or circumstances necessitate

• Drive and coordinate implementation process improvements across the Services organization, ensuring changes are executed, adopted, and reflected in active and future delivery efforts. • Work across Lumin departments and partners to identify systemic issues and recurring challenges impacting implementation delivery. • Track, manage, and drive follow-through on improvement initiatives identified through project retrospectives, client feedback, surveys, and internal reviews. • Apply approved process, tooling, and delivery improvements to in-flight projects to improve consistency, efficiency, and outcomes across the implementation portfolio. • Maintain and evolve standard implementation artifacts, including the project template, timelines, milestones, and dependencies, and socialize updates to delivery teams and stakeholders. • Support coordination of cross-functional activities related to implementations, including integration readiness, deployment sequencing, and dependency management, without owning day-to-day project delivery. • Provide regular updates and visibility to Services leadership and delivery teams on improvement initiatives, systemic issues, and progress against follow-up items. • Own the socialization of client implementation survey results and portfolio-level insights with internal stakeholders, ensuring learnings are clearly communicated and understood. • Document, track, and drive follow-up on Services- and implementation-related improvement opportunities, ensuring accountability and sustained adoption. • Identify patterns and trends across the Lumin implementation portfolios and broader Services delivery efforts, and partner with cross-functional teams to drive corrective actions. • Serve as a point of escalation for the Services department process- and delivery-related issues requiring cross-team coordination, ensuring they are surfaced, documented, and routed to the appropriate owners for resolution. • Support ad hoc project requests as needed.