KBS - Kellermeyer Bergensons Services, LLC

• Oversee the deployment, optimization, and operational success of robotic cleaning solutions across customer sites • Manage end‑to‑end implementation activities • Provide direct leadership to support staff • Ensure technical accuracy • Drive continuous improvement throughout the deployment lifecycle • Collaborate with field operations, engineering teams, and customer stakeholders • Lead remote and in-person training for field teams • Monitor robot performance and report observations promptly • Document metrics and support preparation of recap reports for leadership

• Assist customer service call team members daily in responding to customer and vendor inquiries. • Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints. • Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues. • Maintain detailed records of written and verbal communication. • Provide detailed and accurate information for quarterly business reviews, executives, and customers. • Identify, record, and track unresolved complaints, direct outstanding issues to the appropriate resources for resolutions.

• Oversee the deployment, optimization, and operational success of robotic cleaning solutions • Manage end‑to‑end implementation activities and provide direct leadership to support staff • Ensure technical accuracy and drive continuous improvement throughout the deployment lifecycle • Lead remote and in-person training for field teams using train-the-trainer methodology • Monitor robot performance and report observations promptly • Document metrics and support preparation of recap reports for leadership • Troubleshoot technical or operational issues • Support cross-functionally with additional robot testing when coverage gaps arise • Communicate clearly with stakeholders and provide deployment updates

• Build relationships, while sourcing new sales opportunities to build a pipeline, explore client needs and requirements through inbound lead follow-up, outbound cold calls, and emails. • Continually research accounts, identify key players, and build an understanding of the market in your assigned territory. • Qualify prospects then route them to the appropriate Sales Executives for further development and closure, while working closely to move along qualified pipeline through the sales cycle. • Work with Sales Executives on sales proposals and prospect presentations, coordinating with other supporting teams including Pricing, RFP support, and Strategic Account Management. • Meet weekly metrics to grow revenue in an assigned territory, including outbound calls, virtual meetings, and email outreach.

• Oversees a portion of a client account or various client accounts. • Follows all functional policies, and ensures compliance to all standard operating procedures • Meets expectations, all work/tasks, and ensures that progress toward goals/objectives is made • Supports and executes the calendar of events from preseason preparations through postseason shutdown for landscape and snow • Manages customer issues as they arise during day-to-day operations • Support and balance vendor sourcing to unify and increase profitability • Works in various customer portals, 3rd party systems, and KBS proprietary technology • Helps identify procedural issues and trends and sharing examples of best practices with leadership • Able to carry out the essential functions of this job (with or without reasonable accommodation) without posing a specific, current risk of substantial harm to health and safety of self and others • Performs other related duties as required and assigned

• Ensure service delivery in a manner that meets or exceeds client expectations • Directly responsible for the operational delivery objectives set forth by the client scopes of work and service level agreements • Lead a team of Account Coordinators • Drive the customer service experience by measuring and analyzing performance metrics in alignment with key company objectives centered on exceptional service, customer retention, and quality assurance

• Responsible for ensuring consistent delivery of high-quality customer service through oversight of quality assurance, issue resolution, compliance, and continuous improvement initiatives. • This role serves as a senior point of escalation for complex customer issues, monitors adherence to service standards and SLAs, and partners closely with leadership, training, account managers, and operations to improve customer outcomes and reduce repeat escalations. • Plays a critical role in safeguarding the customer’s experience by identifying systemic issues, driving corrective actions, and ensuring accountability across teams. • Partners closely with Customer Experience leadership to develop dashboards, recurring reports, and ad hoc analyses that measure performance against service level agreements (SLAs), identify trends, and drive enhancements to the overall customer experience.

• Lead remote and in-person training for field teams using train-the-trainer methodology. • Lead initial robot deployments including mapping, performance optimization, and validation (will train) • Provide on-site support during deployments and early-stage operations. • Serve as the Robotics Subject Matter Expert (SME), offering expertise across deployment, operation, and troubleshooting • Monitor robot performance and report observations promptly. • Document metrics and support preparation of recap reports for leadership. • Troubleshoot technical or operational issues. • Work closely with the Robotics Implementation Director to share field insights and ensure any technical issues or anomalies are addressed promptly. • Support cross-functionally with additional robot testing when coverage gaps arise, ensuring continuous support and oversight of robotic operations • Support with robot demos at customer sites as needed based on the business need. • Communicate clearly with stakeholders and provide deployment updates.

• Ensuring regional compliance with OSHA regulations • Develop, implement, and maintain workplace safety policies and programs • Assess risk and identify opportunities to improve safety performance • Lead initiatives to reduce hazards across operations • Oversee the accurate documentation and reporting of safety metrics, records, and compliance logs • Design safety program initiatives including leading the design, rollout, and continuous improvement of regional safety programs • Plans, implements and conducts preventative care, safety, and compliance training programs • Maintains comprehensive environmental safety & health programs • Provides operations team with guidance on health and safety processes • Oversee multiple safety initiatives/projects • Develop and manage budgets for safety programs

• Manages, maintains, and supports Workday configuration and data management activities. • Responsible for configuration in Workday, troubleshooting and issue investigation. • Will perform testing for configuration changes and executing content changes. • Gather data from company absence plans - both union and non-union. • Manage project using Absence module in Workday. • May use other modules as needed – HCM, Comp, Performance, Benefits, Payroll, Reporting and Security LMS is preferred. • Performs configuration analysis and design. • Works closely with HRIS Director to implement designed solutions. • Tests configuration solutions. • Provides content configuration such as help text, notifications, etc. • Updates fields in Workday. • Understands impact of field updates across the system. • Plans setup and executes mass data updates through EIB process. • Troubleshoots issues in Workday and resolves. • Creates and maintains security policy set forth by IT security and/or Application Manager. • Implements Workday security in accordance with policy.