First Help Financial

• Follow-up with dealers on all eligible applications after approval. • Negotiate with dealerships to win as many deals as possible with best possible terms for FHF (maximize FHF’s “win-rate” for approved applications). • Assist the dealer as single point of contact for all communication with internal FHF teams. • Monitor dealer behavior to pick up red flags for dealer risk. • Travel required to dealerships based on assigned market needs. • Support Outside Sales team with specific dealer-related initiatives to increase volume. • Support Servicing and Collections team to handle dealer complaints or other conflicts. • Manage the list of open applications to ensure timely follow-ups with dealers. • Overall, manage all aspects of dealer communication across various internal FHF stakeholders to ensure a seamless experience for dealers.

• Lead data engineering delivery to build reliable, scalable pipeline leveraging Snowflake, Sigma and other applications to support complex data analytics and self-service reporting. • Drive integration with popular tools and services in the broader data warehousing ecosystem. • Optimize architectural performance across the Data stack by refining execution parameters and enforcing best practice strategies to maximize resource efficiency and throughput. • Establish and evolve a data governance operating model across data quality, lineage, metadata management, stewardship, cataloging, and lifecycle management. • Perform advanced code-level analysis and resource profiling to identify and mitigate systemic root causes, ensuring the stability and reliability of high-scale production workloads. • Coordinate with internal stakeholders to ensure effective communication, issue resolution, and on-time delivery of projects. • Participate in weekend and weekday on call rotation.

• You will be using company approved internet databases and phone tools to skip trace and locate customers/collateral and/or other parties to: • Verify that all funding packages submitted by dealers meet FHF quality standards. • Conduct phone verification of personal and employment information for prospective clients. • Verify the veracity of all information provided during application and funding process while screening for possible fraudulent documentation. • Actively manage incoming emails from dealerships and other departments regarding the loans. • Be in constant communication with dealerships regarding the status of their funding packages, both through emails and phone calls (inbound and outbound). • Conduct final funding interviews with prospective clients. • Assist other funding associates whenever needed. • Report and discuss with Funding Manager any potential risk flags not previously known. • Work with the rest of the funding team towards meeting FHF weekly/monthly targets.

Role Description First Help Financial, recently voted as a "Great Place to Work" for the fifth year in a row, is seeking a Senior Data Engineer to join our highly skilled and innovative team. First Help Financial is embarking on a new growth phase involving multiple game-changing projects. What you will do: - Lead data engineering delivery to build reliable, scalable pipeline leveraging Snowflake, Sigma and other applications to support complex data analytics and self-service reporting. - Drive integration with popular tools and services in the broader data warehousing ecosystem. - Optimize architectural performance across the Data stack by refining execution parameters and enforcing best practice strategies to maximize resource efficiency and throughput. - Establish and evolve a data governance operating model across data quality, lineage, metadata management, stewardship, cataloging, and lifecycle management. - Perform advanced code-level analysis and resource profiling to identify and mitigate systemic root causes, ensuring the stability and reliability of high-scale production workloads. - Coordinate with internal stakeholders to ensure effective communication, issue resolution, and on-time delivery of projects. - Participate in weekend and weekday on call rotation. Qualifications - 8+ years of experience in designing, building, testing, and maintaining data pipelines and data platforms. - 5 years of hands-on experience as a technical lead on a Data Engineering team, serving as the go-to person to resolve critical issues. - Expertise in SQL databases or data warehouses (such as Oracle, SQL Server, MySQL, Postgres and AWS RDS) and ETL technologies (such as Rivery, Informatica, DataStage, Talend, Fivetran). - Strong knowledge of data architecture, distributed processing, data modeling, and platform reliability engineering. - Hands-on experience with modern data warehouse and cloud data platform architectures including AWS and Snowflake. - Experience establishing and operating enterprise data governance capabilities, including data quality, lineage, metadata, and stewardship practices. - Demonstrable mastery of AI tools to enhance productivity and efficiency in daily tasks is a plus. - Working experience in financial services, especially auto finance and lending is preferred. - Proven ability to influence cross-functionally, such as with internal stakeholders or engineering teams. - Expert level knowledge in Python is desired. - Self-motivated and proactive, with a strong ability to identify issues and challenge the status quo. - Degree in Computer Science or related field/experience. Benefits - Great Perks – We offer generous salaries, social activities, monthly lunches, and a robust employee recognition and talent development program to enhance your career with us. - Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself. - Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone, and we have a proven record of investing in you. - Diversity and Inclusion - FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.

• Partner with Analytics/Insights leaders to identify, size, and prioritize AI-assisted analytics opportunities (e.g., faster analysis, improved forecasting, automated anomaly detection, and narrative insights). • Own the roadmap for AI adoption within the analytics function, including milestones, dependencies, governance checkpoints, and measurable outcomes. • Establish an analytics use-case intake process and success metrics to track accuracy/quality, time-to-insight, stakeholder adoption, and incremental insight lift. • Partner with Data Engineering to deliver analytics-ready datasets (structured and unstructured) with strong quality, lineage, and documentation to support trusted analysis. • Develop and govern the Cortex Intelligence semantic layer to standardize entities, dimensions, metrics, and business logic for consistent reporting and AI-assisted insights. • Lead cross-functional delivery (within Analytics and with Data Engineering) for prioritized AI analytics use cases from requirements through launch and iteration (e.g., insight copilots, automated commentary, root-cause exploration, and anomaly detection). • Drive adoption through enablement (training, office hours, playbooks) and implement safe-response standards for analytics outputs (approved sources, citations as needed, confidence thresholds, and human review/escalation). • Enable AI/ML for analytical modeling (segmentation, forecasting, propensity/response, experimentation support) with performance monitoring, documentation, and governance.

• Act as an advisor and right-hand to executives, managing upward to ensure alignment on priorities and execution • Drive accountability across leadership teams, ensuring managers and executives meet performance goals and timelines • Coach and elevate executive effectiveness, improving decision-making, communication, and team performance • Lead initiatives that enhance executive performance, identifying opportunities and implementing scalable solutions • Bring structure to ambiguity and fast-paced leadership environments, creating processes that can enable growth and efficiency • Operate with a sense of urgency, advancing leadership priorities with timeliness and accountability • Support company leadership transformation efforts, incorporating best practices • Leverage AI and technology platforms at a leadership level in effort to improve efficiency through automation • Provide solution-oriented thinking, proactively recommending improvements to our current processes and practices • Serve as a primary liaison on behalf of executives, managing communications with internal and external stakeholders • Handle confidential and high-priority matters with professionalism, discretion, and strong judgment • Manage executive calendars, meetings, and travel logistics, ensuring optimal time management and prioritization • Prepare meeting materials, agendas, presentations, and executive briefings • Take meeting notes and translate discussions into actionable follow-ups and deliverables • Draft, proofread, and manage executive communications including emails, reports, and presentations • Screen and prioritize incoming communications (emails, calls, requests) • Maintain the operating rhythm for senior leaders, including meeting cadence, preparation, follow-ups, and communication flow • Act as an extension of the executive team by helping leaders stay aligned, prepared, and responsive • Help executives use tools, systems, and AI-enabled workflows to improve effectiveness and reduce administrative friction • Coordinate communication across executive teams, ensuring collaboration and clarity • Organize and maintain documentation, reporting systems, and operational workflows • Work with People Operations to drive the planning and implementation of annual management training initiatives • Manage expense reporting, filing systems, and documentation with accuracy and compliance • Coordinate office logistics and vendor relationships as needed • Assist with special projects, ad hoc requests, and occasional personal tasks for executives

Role Description First Help Financial, voted and certified as a “Great Place to Work” by our workforce for the fifth year in a row, is adding a new partner to our People Operations department to accommodate our remarkable growth! This individual contributor will support the day-to-day administration of payroll and employee benefit programs. This role ensures accurate processing of pay, deductions, and benefit changes while providing responsive support to employees. They help maintain compliant records, coordinate with payroll and benefits vendors, and contribute to a smooth overall employee experience. Your responsibilities include but are not limited to: - Payroll Administration (U.S. & Global) - Process payroll for hourly, salaried, and 1099 employees, including reviewing timecards for accuracy. - Partner with global payroll vendors to ensure timely and accurate payroll processing across international locations (e.g., validating employee data, pay changes, taxes, and statutory benefits). - Maintain payroll documentation in accordance with country-specific compliance requirements. - Support the setup of new tax accounts for U.S. states and assist with onboarding new countries as the company expands. - Review and validate global payroll reports, funding requests, and tax filings. - Ensure proper calculations of deductions, overtime, bonuses, commissions, and localized pay rules. - Respond promptly to payroll-related questions from U.S. and global employees. - Benefits Administration - Administer employee benefit programs, including enrollments, terminations, and life-event changes (Rippling). - Manage annual open enrollment and ongoing benefits communication. - Administer health & welfare plans, 401(k), workers’ compensation claims, STD/LTD, DBL, and leave of absence programs (including FMLA). - Coordinate with global benefits vendors to support localized benefit offerings and maintain compliance with country-specific requirements. - Ensure timely completion of annual benefits reporting (ACA, 1095, 5500). - Compliance & Reporting - Conduct quarterly audits of state tax and unemployment accounts. - Process biweekly updates between HR/benefits systems and the 401(k) provider (Empower). - Complete quarterly 401(k) reconciliations and support 5500 filings. - Manage W-2 administration, corrections, and state unemployment claims. - Support the collection and maintenance of compliance documentation for global payroll operations (statutory forms, tax IDs, labor documentation). - Provide payroll and benefits reporting as needed. Qualifications - Bachelor’s degree required. - 3+ years of relevant payroll and benefits experience. - Experience with Rippling preferred. - Strong analytical skills and proficiency in Excel. - Excellent written and verbal communication skills. - Highly employee-focused, with a strong sense of urgency and follow-through. - Ability to adapt to changing or ambiguous situations in a fast-paced environment. Benefits - Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us. - Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself. - Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you. - Diversity and Inclusion - FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.

• Process payroll for hourly, salaried, and 1099 employees • Maintain payroll documentation in accordance with compliance requirements • Administer employee benefit programs • Coordinate with payroll and benefits vendors • Conduct quarterly audits of state tax and unemployment accounts • Provide payroll and benefits reporting as needed

• Own complex, multi-departmental initiatives spanning Operations, Finance, Compliance, and Technology from framing through delivery • Make real decisions on scope, approach, and trade-offs shaping how the work gets done, not just executing a plan handed to you • Translate strategic priorities into structured plans with clear scope, owners, timelines, and definitions of done • Run the operating mechanics of your initiatives working sessions, status reporting, risk tracking, decision logs with the discipline that gives leadership confidence the work is in hand • Step into ambiguous or high-pressure situations to resolve conflicts, rebalance resources, and keep critical deadlines on track • Sniff-test the business logic of the initiatives you lead unit economics, portfolio performance, operational trade-offs, and the assumptions underlying the plan to make sure the work is actually moving the right numbers • Build the analysis behind the recommendation not just the deck that wraps it • Connect day-to-day execution to underlying business outcomes; understand and articulate why the work matters, what success looks like in measurable terms, and when an initiative needs to be re-scoped or stopped • Brief executives with clarity on what’s happening, what’s at risk, and what to decide • Navigate complex stakeholder dynamics using influence, not authority to drive alignment between Engineering, Operations, Finance, and Compliance • Carry business logic into technical conversations many credit and operations decisions ultimately get implemented in code, and you should be fluent enough to hold productive conversations with Engineering on scope, trade-offs, and timelines • Partner with Finance on the analytical framing of your initiatives assumptions, forecasts, and the financial story behind the work • Adopt and improve the cadences, templates, and reporting that the PMO has established making them better through how you use them, not just adding to them • Help raise the bar on rigor across teams that are still maturing their project management practices, leading by example rather than by mandate

• Serve as a strategic partner to executive leadership, shaping long-term direction and contributing to enterprise-level decision making • Own the analytical foundation and narrative for board-facing decisions, ensuring strategies are supported by rigorous analysis and sound business logic • Evaluate key drivers including unit economics, portfolio performance, and operational trade-offs, and provide actionable recommendations • Partner with Finance on forecasting, scenario analysis, and financial planning for strategic initiatives • Design, implement, and continuously improve the company’s operating model, including business reviews, quarterly planning, and executive reporting • Manage prioritization processes to ensure alignment with business objectives as the organization scales • Develop and enhance reporting frameworks, dashboards, KPIs, and scorecards to provide a consistent view of performance • Lead company-wide initiatives that span multiple functions, including Operations, Finance, Compliance, and Technology • Translate executive priorities into structured plans with clear scope, ownership, timelines, and success metrics • Ensure alignment between business requirements and technical execution by connecting strategy with delivery • Leverage data and analytics to inform decision making, build insights, and support leadership priorities • Identify trends and emerging risks across the business and proactively highlight areas requiring attention • Build strong relationships across leadership and functions, acting as a trusted partner in solving complex challenges • Operate with a high degree of autonomy while maintaining close alignment with PMO leadership