• Oversee and manage the Managed Services Implementation Program and staff • Oversee and manage templates for implementation projects, requests, and changes in alignment with NRTC Standards, Guidelines, and Policies • Develop and manage a team of professional Project Managers • Maintain, manage, and utilize project management procedures, templates, and tools to drive and track completion of work to ensure adherence to department policies • Manage implementation projects of high complexity setting an example of exemplary PM performance • Foster motivation within the project managers, as well as all levels of seniority to meet milestones and deadlines • Maintain NRTC’s history of continuous improvement on projects by sharing lessons learned, developing solutions to existing problems, and driving incremental updates/changes to our templates • Stay aware of trends related to Project Management and Service Management best practices to find opportunities to deploy better methods and procedures • Respond to inquiries of PMO procedures across the entire Managed Services organization with continual development of relevant subject matter expertise • Assign project work and communicate effectively cross departmentally to support the effective use of internal resources for program success • Identify, mitigate, and manage risks, associated with all projects under this program • Stakeholder management responsibilities will include reporting and managing communications from projects and changes

• Generate qualified marketing leads through new paid, owned and earned channels to support aggressive growth plans • Optimize and expand existing channels to generate more leads, improve conversion rates and ROI • Identify and test new Demand Gen channels and programs that drive new leads • Manage outside partners who help execute specific paid advertising campaigns • Create nurturing program to move leads through the funnel from MQL to SQL • Work with the BDR team to convert leads into sales meetings/sales leads, collaborating on sequence creation, lead tracking and performance • Work with Marketing Ops to report on and identify areas for conversion improvement • Measure, analyze, and report on demand gen channel performance and ROI • Continuously test and iterate to improve conversion rates and pipeline velocity • Manage budget allocation across demand gen programs and channels

• Help shape the future of a more reliable, resilient, and sustainable grid. • Lead go‑to‑market strategy across power generation, transmission, distribution, and smart grid solutions. • Translate market intelligence into bold plans, open new doors with utility customers, and partner with sales, product, engineering, and marketing to deliver outcomes that matter. • Build and execute market strategies across utility segments. • Discover trends and opportunities through deep research. • Grow qualified pipeline and market share. • Lead customer engagements and cultivate senior relationships. • Orchestrate cross‑functional teams to deliver winning solutions. • Develop tailored proposals, cases, and presentations. • Track KPIs and provide clear, data‑driven insights. • Represent Hitachi Energy at industry events. • Inform product roadmaps with customer and market feedback. • Stay ahead of regulatory shifts and technology advancements. • Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

• Manage day‑to‑day inquiries for the managed services portfolio and support RFP activities • Develop, track, and manage offers through the New Service Introduction process, partnering with Marketing to advance enablement plans • Build KPIs aligned to industry benchmarks and assess portfolio performance and competitive insights • Lead sales enablement programs to drive adoption of managed services across global field teams • Drive offer innovation by evaluating pricing, cost optimization, portfolio expansion opportunities, and market trends • Represent the managed services portfolio during product release cycles to ensure alignment with new product capabilities • Translate customer and internal stakeholder requirements into roadmap enhancements