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Member driven. Technology focused.
Manager, Service Implementation
Location
United States
Posted
141 days ago
Salary
0
Seniority
Senior
Job Description
Manager, Service Implementation
NRTC
• Oversee and manage the Managed Services Implementation Program and staff • Oversee and manage templates for implementation projects, requests, and changes in alignment with NRTC Standards, Guidelines, and Policies • Develop and manage a team of professional Project Managers • Maintain, manage, and utilize project management procedures, templates, and tools to drive and track completion of work to ensure adherence to department policies • Manage implementation projects of high complexity setting an example of exemplary PM performance • Foster motivation within the project managers, as well as all levels of seniority to meet milestones and deadlines • Maintain NRTC’s history of continuous improvement on projects by sharing lessons learned, developing solutions to existing problems, and driving incremental updates/changes to our templates • Stay aware of trends related to Project Management and Service Management best practices to find opportunities to deploy better methods and procedures • Respond to inquiries of PMO procedures across the entire Managed Services organization with continual development of relevant subject matter expertise • Assign project work and communicate effectively cross departmentally to support the effective use of internal resources for program success • Identify, mitigate, and manage risks, associated with all projects under this program • Stakeholder management responsibilities will include reporting and managing communications from projects and changes
Job Requirements
- PMP (Project Management Professional) Certified
- Bachelor’s degree in Business, Computer Science, or a related field
- Minimum of three (3) years' experience managing projects
- Minimum of three (3) years’ experience managing employees
- Strong experience with navigating project management terminology, phases, techniques, and tools (PMBOK)
- Established project management experience with a track record of successfully completed projects
- Communication skills that are positive and professional, both verbally and written
- Ability to identify critical deliverables and communicate key requirements effectively
- Ability to work collaboratively by fostering and leading a team environment to meet aggressive goals
- Ability to quickly learn and utilize new technologies and project management applications
- Ability to work in a fast-paced environment and manage multiple projects with competing priorities simultaneously
Benefits
- Travel as needed to NRTC office and member locations (less than 10%)
- Work is typically performed remotely
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