NRTC

• Serve as a trusted engineering advisor to member cooperatives by clarifying objectives, understanding operational constraints, and translating needs into practical engineering approaches and phased roadmaps • Lead discovery conversations with engineering, operations, and leadership stakeholders to define problems, constraints, decision criteria, and success measures; document findings in clear, action-oriented summaries • Communicate complex technical concepts in decision-ready language for both technical and non-technical audiences, including executive-level briefings and board-ready materials • Execute and/or review distribution planning and power system studies, including protection and coordination, arc-flash, fault duty, voltage management and optimization, and power quality assessments, with clear mitigation recommendations • Develop study scopes, assumptions, and methodologies that reflect cooperative realities and align recommendations with implementable next steps • Provide distributed generation and interconnection planning support, including screening, system impact evaluations, and mitigation options for generators, batteries, and behind-the-meter resources. • Support the development and improvement of member DG processes by creating repeatable engineering screens, standard work, data requirements, timelines, and templates • Lead reliability and system modernization planning, including feeder improvement concepts, device strategies (reclosers, sectionalizers, DA devices), and integration considerations for SCADA and field automation • Partner with member teams to translate reliability goals (e.g., SAIDI/SAIFI) into prioritized, fundable portfolios of projects and operational improvements • Contribute to wildfire risk mitigation planning by aligning engineering approaches to risk reduction outcomes, coordinating with internal advisory resources and external partners as needed • Provide owner’s engineer support on select projects, including design and study reviews, validation of assumptions, procurement/specification input, and implementation oversight • Own end-to-end delivery of assigned projects, including scoping, scheduling, internal coordination, quality assurance, and timely completion of deliverables • Produce high-quality, defensible technical deliverables such as models, memoranda, reports, and diagrams suitable for reuse and audit • Support development and refinement of engineering service offerings through standard scopes, estimating tools, reusable templates, and “starter packages” that improve consistency, utilization, and speed to launch • Identify opportunities to extend or deepen member engagements and coordinate with advisory teams to support continuity from assessment through planning, engineering, and implementation • Other duties as assigned

• Support internal and external IT operations, internal network, and DevOps processes for development efforts. • Use Ansible, Terraform, and similar tools to monitor, manage, and automate Linux servers and network devices • Deploy and maintain customer-facing applications in a containerized environment, leveraging various orchestration platforms and configuration templates • Create and maintain runbooks for routine operations, incident response, and disaster recovery; automate repeatable steps wherever possible • Design, build, and maintain centralized logging and observability pipelines (ELK/EFK, Prometheus/Grafana, or cloud-native alternatives); author alert rules and dashboards to focus on key metrics • Convert manual legacy configurations into IaC; containerize legacy applications and integrate them into CI/CD pipelines (GitLab CI, Bitbucket Pipelines, Jenkins, GitHub Actions) • Integrate host- and container-level vulnerability scanning into build pipelines • Develop scripts and automation (Bash, Python) to reduce manual tasks • Configure and maintain cloud infrastructure (AWS EC2, VPC, IAM, S3, RDS, CloudWatch) using Terraform or CloudFormation • Mentor peers on container concepts, IaC, and DevSecOps best practices. • Other duties as assigned.

NRTC is a dynamic and growing cooperative with more than 800 employees operating out of eight office locations. We are member-driven and technology-focused, providing solutions that help our 1,500 electric and telephone members bring all the advantages of today's evolving technology to rural America. Our solutions are developed specifically to meet the needs of rural utilities and their customers and include integrated broadband, managed services, smart grid, mobile, and video solutions. Pivot, an NRTC company, is a marketing and customer experience agency with a focus on collaborating with people who are doing meaningful work in the communities they serve. Pivot comes alongside these organizations to help them grow and thrive by assisting them in defining and living out their brands, telling their unique stories, and strengthening relationships with their customers. Pivot has four practice areas, including broadband marketing, broadband CX, broadband vendors, and nonprofits. Job Summary The Account Manager (AM) is responsible for providing excellent account management and marketing support to multiple client accounts. The AM is the “Owner” of Pivot’s relationship, and they serve as the primary point of contact with their clients. The AM seeks to understand each client’s situation and takes on a client’s challenges and opportunities as their own. They develop and implement marketing strategies to meet each client’s marketing objectives. This position offers the opportunity to be deeply involved in diverse projects spanning branding, marketing, digital, video production, web development, CX services, training, and research while contributing to a culture that values creativity, collaboration, and meaningful impact. The Account Manager position is for someone who with agency experience and/or those who have held a leadership role within a marketing department. Responsibilities - Serve as the strategic leader, primary relationship owner, and point of contact for assigned clients, building trust and long-term partnerships - Understand client goals, challenges, and market context, taking ownership of their objectives as if they were your own - Proactively identify opportunities to expand Pivot’s impact, recommending additional services that align with client needs - Develop client briefs based on knowledge of client objectives, market characteristics, and other situational factors - Collaborate with Project Managers (PM) and the creative team in creating and implementing a strategy that addresses challenges and opportunities outlined in strategy briefs - Work with PMs to get client projects produced on time and of high quality, with final responsibility for client approval and satisfaction - Provide thoughtful recommendations to improve marketing, CX and sales outcomes, including pricing, messaging, channels, and creative direction - Collaborate with Business Development to create and track new proposals and upsell opportunities within Pivot’s CRM tool - Takes a leadership role in providing a positive experience for Pivot clients - Provides advice to improve clients’ growth efforts. May include recommendations on pricing, tactics, channels, messaging, design, and/or other marketing topics - Educate clients on best practices, processes, and realistic expectations to ensure a positive working relationship - Monitor scope and enforce boundaries to ensure profitability and delivery quality - Stay informed on industry, client, and regional trends to bring timely, relevant insights to client conversations - Track innovation demands and emerging client needs, advocating for opportunities that drive measurable results - Track, maintain, and analyze key performance metrics with each client so we can understand and measure Pivot’s impact - Other duties as assigned Qualifications Excellent communication and presentation skills for successful interaction with all levels of management, employees, clients, and the public - Strong interpersonal and communication skills with the ability to build rapport across teams and clients - Confident presenter with excellent written and verbal communication abilities - Strategic thinker who can translate business objectives into actionable marketing plans - Demonstrated success in managing client relationships, ideally within an agency environment - Solid understanding of marketing and communication principles across traditional and digital channels - Ability to maintain confidentiality - Highly organized and detail-oriented, with a proven ability to juggle multiple client priorities - Experience with Forecast or similar project/workflow management software is a plus - Proficiency in Microsoft Office and Google Suite (Docs, Sheets, etc.) - Experience working with rural markets or nonprofit clients is a plus Minimum Education and Experience - B.S. Marketing, Advertising, Communication, or equivalent experience - 5 or more years of experience required in marketing, advertising, communications, PR, or related fields - Account management experience within a marketing agency is a plus Physical Demands - Work is typically performed in a remote office setting - Travel may be required (up to 25%) Disclaimer: The above job description summary is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of required responsibilities, duties, and skills. The order in which responsibilities, duties, and skills are listed is not significant.​ ​ #zr

• Work with iGAM Management team to develop internal team and outside contractors to assist in satisfying customer scope and equipment removal & logistics • Develop standard work instructions for various customer site projects, such as due care decommissioning, tear out, and machinery relocation • Scheduling personnel based on timeline to complete job to customers required timing • Coordinate required equipment to complete the project, including all tools, rigging equipment, rental lift trucks, manlifts and any other required rental equipment to complete the project • Understand and clearly communicate customer safety requirements to iGAM team, and maintain periodic safety check-ins (safety meetings, first aid training, work shadowing) with customer and team • Manage customer required certifications, paperwork or permits (ISN compliance, hot work, etc.). Monitoring that all iGAM team members & contractors on-site are following all customer safety and OHSHA requirements • Coordinating with plant team for any required shutdowns of services: power, air, gas, to ensure safe removal • Supervise team onsite to segregate equipment that is identified for resale for shipment to iGAM • Coordinating onsite scrap removal schedule • Manage ordering of proper truck types and quantities for shipping surplus equipment offsite, and communicating shipping schedule and requirements to teams on and offsite • Ensure all trucks and containers shipping outbound from customer site are loaded for safety and all equipment is properly secure • Oversee and communicate any scope or resource changes while on job to iGAM management team

NRTC is Member Driven and Technology Focused – providing solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. NRTC’s solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated broadband, managed services, smart grid, mobile solutions. We are a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. Job Summary We are looking to add experienced staff to our Smart Grid team to help our utility cooperative members develop smart grid technology roadmaps. Our approach is to educate and support our members as we work with them through a consultative process. The Power Systems Advisory Engineer supports NRTC member electric cooperatives by providing practical engineering insight, planning support, and implementation guidance that complements NRTC’s smart grid advisory services. This role helps cooperatives translate strategy into action by supporting system studies, planning activities, and project execution while recognizing the operational realities and resource constraints common across the cooperative network. This position operates in a dynamic environment, working across multiple member cooperatives and partnering closely with NRTC advisory teams to deliver exceptional member value. Responsibilities - Serve as a trusted engineering advisor to member cooperatives by clarifying objectives, understanding operational constraints, and translating needs into practical engineering approaches and phased roadmaps - Lead discovery conversations with engineering, operations, and leadership stakeholders to define problems, constraints, decision criteria, and success measures; document findings in clear, action-oriented summaries - Communicate complex technical concepts in decision-ready language for both technical and non-technical audiences, including executive-level briefings and board-ready materials - Execute and/or review distribution planning and power system studies, including protection and coordination, arc-flash, fault duty, voltage management and optimization, and power quality assessments, with clear mitigation recommendations - Develop study scopes, assumptions, and methodologies that reflect cooperative realities and align recommendations with implementable next steps - Provide distributed generation and interconnection planning support, including screening, system impact evaluations, and mitigation options for generators, batteries, and behind-the-meter resources. - Support the development and improvement of member DG processes by creating repeatable engineering screens, standard work, data requirements, timelines, and templates - Lead reliability and system modernization planning, including feeder improvement concepts, device strategies (reclosers, sectionalizers, DA devices), and integration considerations for SCADA and field automation - Partner with member teams to translate reliability goals (e.g., SAIDI/SAIFI) into prioritized, fundable portfolios of projects and operational improvements - Contribute to wildfire risk mitigation planning by aligning engineering approaches to risk reduction outcomes, coordinating with internal advisory resources and external partners as needed - Provide owner’s engineer support on select projects, including design and study reviews, validation of assumptions, procurement/specification input, and implementation oversight - Own end-to-end delivery of assigned projects, including scoping, scheduling, internal coordination, quality assurance, and timely completion of deliverables - Produce high-quality, defensible technical deliverables such as models, memoranda, reports, and diagrams suitable for reuse and audit - Support development and refinement of engineering service offerings through standard scopes, estimating tools, reusable templates, and “starter packages” that improve consistency, utilization, and speed to launch - Identify opportunities to extend or deepen member engagements and coordinate with advisory teams to support continuity from assessment through planning, engineering, and implementation - Other duties as assigned Qualifications Knowledge, Skills, and Abilities - Strong knowledge of electric distribution system planning, including load forecasting, circuit performance, voltage and reactive power management, capacity constraints, and contingency analysis - Experience performing and/or reviewing power system studies such as load flow, short circuit, protection and coordination, and reliability or resiliency assessments - Working knowledge of distributed energy resources (DER) and distributed generation (DG) integration, including interconnection screening, system impact evaluation, mitigation strategies, and hosting capacity–style approaches - Familiarity with grid modernization and field automation concepts, including distribution automation devices and SCADA considerations - Proficiency in distribution system modeling and analysis tools and the ability to apply results to real‑world operational and planning decisions - Ability to structure, document, and defend engineering analysis, including defining assumptions, validating data, and clearly explaining results - Strong advisory skills, including the ability to lead discovery, diagnose root causes, and translate ambiguous issues into well‑defined engineering problems - Ability to develop and communicate multiple solution options with clear tradeoffs related to cost, risk, timeline, and operational impact - Excellent written and verbal communication skills, with the ability to convey complex technical concepts to both technical and non‑technical audiences - Ability to self‑manage and support multiple member utilities in a shared‑services or remote environment while delivering high‑quality, defensible work products Minimum Education and Experience - Bachelor of Science in Engineering from an ABET‑accredited institution or equivalent combination of technical education and relevant experience required - Six (6) or more years of experience working with electric utilities; experience with electric cooperatives strongly preferred - Professional Engineer (PE) license preferred - Demonstrated proficiency with engineering modeling software and Microsoft Office tools - Proven experience applying engineering expertise in a client‑facing, advisory, or shared‑services context Physical Demands - Work is typically performed in a remote office setting - Occasionally travel may be required up to 30% Disclaimer: The above job description summary is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of required responsibilities, duties and skills. The order in which responsibilities, duties and skills are listed is not significant. #zr

NRTC is Member Driven and Technology Focused – providing solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. NRTC’s solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated broadband, managed services, smart grid, mobile solutions. We are a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. Job Summary We are looking to add experienced staff to our Smart Grid team to help our utility cooperative members develop smart grid technology roadmaps. Our approach is to educate and support our members as we work with them through a consultative process. The Power Systems Advisory Engineer supports NRTC member electric cooperatives by providing practical engineering insight, planning support, and implementation guidance that complements NRTC’s smart grid advisory services. This role helps cooperatives translate strategy into action by supporting system studies, planning activities, and project execution while recognizing the operational realities and resource constraints common across the cooperative network. This position operates in a dynamic environment, working across multiple member cooperatives and partnering closely with NRTC advisory teams to deliver exceptional member value. Responsibilities - Serve as a trusted engineering advisor to member cooperatives by clarifying objectives, understanding operational constraints, and translating needs into practical engineering approaches and phased roadmaps - Lead discovery conversations with engineering, operations, and leadership stakeholders to define problems, constraints, decision criteria, and success measures; document findings in clear, action-oriented summaries - Communicate complex technical concepts in decision-ready language for both technical and non-technical audiences, including executive-level briefings and board-ready materials - Execute and/or review distribution planning and power system studies, including protection and coordination, arc-flash, fault duty, voltage management and optimization, and power quality assessments, with clear mitigation recommendations - Develop study scopes, assumptions, and methodologies that reflect cooperative realities and align recommendations with implementable next steps - Provide distributed generation and interconnection planning support, including screening, system impact evaluations, and mitigation options for generators, batteries, and behind-the-meter resources. - Support the development and improvement of member DG processes by creating repeatable engineering screens, standard work, data requirements, timelines, and templates - Lead reliability and system modernization planning, including feeder improvement concepts, device strategies (reclosers, sectionalizers, DA devices), and integration considerations for SCADA and field automation - Partner with member teams to translate reliability goals (e.g., SAIDI/SAIFI) into prioritized, fundable portfolios of projects and operational improvements - Contribute to wildfire risk mitigation planning by aligning engineering approaches to risk reduction outcomes, coordinating with internal advisory resources and external partners as needed - Provide owner’s engineer support on select projects, including design and study reviews, validation of assumptions, procurement/specification input, and implementation oversight - Own end-to-end delivery of assigned projects, including scoping, scheduling, internal coordination, quality assurance, and timely completion of deliverables - Produce high-quality, defensible technical deliverables such as models, memoranda, reports, and diagrams suitable for reuse and audit - Support development and refinement of engineering service offerings through standard scopes, estimating tools, reusable templates, and “starter packages” that improve consistency, utilization, and speed to launch - Identify opportunities to extend or deepen member engagements and coordinate with advisory teams to support continuity from assessment through planning, engineering, and implementation - Other duties as assigned Qualifications Knowledge, Skills, and Abilities - Strong knowledge of electric distribution system planning, including load forecasting, circuit performance, voltage and reactive power management, capacity constraints, and contingency analysis - Experience performing and/or reviewing power system studies such as load flow, short circuit, protection and coordination, and reliability or resiliency assessments - Working knowledge of distributed energy resources (DER) and distributed generation (DG) integration, including interconnection screening, system impact evaluation, mitigation strategies, and hosting capacity–style approaches - Familiarity with grid modernization and field automation concepts, including distribution automation devices and SCADA considerations - Proficiency in distribution system modeling and analysis tools and the ability to apply results to real‑world operational and planning decisions - Ability to structure, document, and defend engineering analysis, including defining assumptions, validating data, and clearly explaining results - Strong advisory skills, including the ability to lead discovery, diagnose root causes, and translate ambiguous issues into well‑defined engineering problems - Ability to develop and communicate multiple solution options with clear tradeoffs related to cost, risk, timeline, and operational impact - Excellent written and verbal communication skills, with the ability to convey complex technical concepts to both technical and non‑technical audiences - Ability to self‑manage and support multiple member utilities in a shared‑services or remote environment while delivering high‑quality, defensible work products Minimum Education and Experience - Bachelor of Science in Engineering from an ABET‑accredited institution or equivalent combination of technical education and relevant experience required - Six (6) or more years of experience working with electric utilities; experience with electric cooperatives strongly preferred - Professional Engineer (PE) license preferred - Demonstrated proficiency with engineering modeling software and Microsoft Office tools - Proven experience applying engineering expertise in a client‑facing, advisory, or shared‑services context Physical Demands - Work is typically performed in a remote office setting - Occasionally travel may be required up to 30% Disclaimer: The above job description summary is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of required responsibilities, duties and skills. The order in which responsibilities, duties and skills are listed is not significant. #zr

NRTC is Member Driven and Technology Focused – providing solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. NRTC’s solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated broadband, managed services, smart grid, mobile solutions. We are a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. Job Summary We are looking to add experienced staff to our Smart Grid team to help our utility cooperative members develop smart grid technology roadmaps. Our approach is to educate and support our members as we work with them through a consultative process. The Power Systems Advisory Engineer supports NRTC member electric cooperatives by providing practical engineering insight, planning support, and implementation guidance that complements NRTC’s smart grid advisory services. This role helps cooperatives translate strategy into action by supporting system studies, planning activities, and project execution while recognizing the operational realities and resource constraints common across the cooperative network. This position operates in a dynamic environment, working across multiple member cooperatives and partnering closely with NRTC advisory teams to deliver exceptional member value. Responsibilities - Serve as a trusted engineering advisor to member cooperatives by clarifying objectives, understanding operational constraints, and translating needs into practical engineering approaches and phased roadmaps - Lead discovery conversations with engineering, operations, and leadership stakeholders to define problems, constraints, decision criteria, and success measures; document findings in clear, action-oriented summaries - Communicate complex technical concepts in decision-ready language for both technical and non-technical audiences, including executive-level briefings and board-ready materials - Execute and/or review distribution planning and power system studies, including protection and coordination, arc-flash, fault duty, voltage management and optimization, and power quality assessments, with clear mitigation recommendations - Develop study scopes, assumptions, and methodologies that reflect cooperative realities and align recommendations with implementable next steps - Provide distributed generation and interconnection planning support, including screening, system impact evaluations, and mitigation options for generators, batteries, and behind-the-meter resources. - Support the development and improvement of member DG processes by creating repeatable engineering screens, standard work, data requirements, timelines, and templates - Lead reliability and system modernization planning, including feeder improvement concepts, device strategies (reclosers, sectionalizers, DA devices), and integration considerations for SCADA and field automation - Partner with member teams to translate reliability goals (e.g., SAIDI/SAIFI) into prioritized, fundable portfolios of projects and operational improvements - Contribute to wildfire risk mitigation planning by aligning engineering approaches to risk reduction outcomes, coordinating with internal advisory resources and external partners as needed - Provide owner’s engineer support on select projects, including design and study reviews, validation of assumptions, procurement/specification input, and implementation oversight - Own end-to-end delivery of assigned projects, including scoping, scheduling, internal coordination, quality assurance, and timely completion of deliverables - Produce high-quality, defensible technical deliverables such as models, memoranda, reports, and diagrams suitable for reuse and audit - Support development and refinement of engineering service offerings through standard scopes, estimating tools, reusable templates, and “starter packages” that improve consistency, utilization, and speed to launch - Identify opportunities to extend or deepen member engagements and coordinate with advisory teams to support continuity from assessment through planning, engineering, and implementation - Other duties as assigned Qualifications Knowledge, Skills, and Abilities - Strong knowledge of electric distribution system planning, including load forecasting, circuit performance, voltage and reactive power management, capacity constraints, and contingency analysis - Experience performing and/or reviewing power system studies such as load flow, short circuit, protection and coordination, and reliability or resiliency assessments - Working knowledge of distributed energy resources (DER) and distributed generation (DG) integration, including interconnection screening, system impact evaluation, mitigation strategies, and hosting capacity–style approaches - Familiarity with grid modernization and field automation concepts, including distribution automation devices and SCADA considerations - Proficiency in distribution system modeling and analysis tools and the ability to apply results to real‑world operational and planning decisions - Ability to structure, document, and defend engineering analysis, including defining assumptions, validating data, and clearly explaining results - Strong advisory skills, including the ability to lead discovery, diagnose root causes, and translate ambiguous issues into well‑defined engineering problems - Ability to develop and communicate multiple solution options with clear tradeoffs related to cost, risk, timeline, and operational impact - Excellent written and verbal communication skills, with the ability to convey complex technical concepts to both technical and non‑technical audiences - Ability to self‑manage and support multiple member utilities in a shared‑services or remote environment while delivering high‑quality, defensible work products Minimum Education and Experience - Bachelor of Science in Engineering from an ABET‑accredited institution or equivalent combination of technical education and relevant experience required - Six (6) or more years of experience working with electric utilities; experience with electric cooperatives strongly preferred - Professional Engineer (PE) license preferred - Demonstrated proficiency with engineering modeling software and Microsoft Office tools - Proven experience applying engineering expertise in a client‑facing, advisory, or shared‑services context Physical Demands - Work is typically performed in a remote office setting - Occasionally travel may be required up to 30% Disclaimer: The above job description summary is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of required responsibilities, duties and skills. The order in which responsibilities, duties and skills are listed is not significant. #zr

NRTC is Member Driven and Technology Focused – providing solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. NRTC’s solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated broadband, managed services, smart grid, mobile solutions. We are a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. Job Summary We are looking to add experienced staff to our Smart Grid team to help our utility cooperative members develop smart grid technology roadmaps. Our approach is to educate and support our members as we work with them through a consultative process. The Power Systems Advisory Engineer supports NRTC member electric cooperatives by providing practical engineering insight, planning support, and implementation guidance that complements NRTC’s smart grid advisory services. This role helps cooperatives translate strategy into action by supporting system studies, planning activities, and project execution while recognizing the operational realities and resource constraints common across the cooperative network. This position operates in a dynamic environment, working across multiple member cooperatives and partnering closely with NRTC advisory teams to deliver exceptional member value. Responsibilities - Serve as a trusted engineering advisor to member cooperatives by clarifying objectives, understanding operational constraints, and translating needs into practical engineering approaches and phased roadmaps - Lead discovery conversations with engineering, operations, and leadership stakeholders to define problems, constraints, decision criteria, and success measures; document findings in clear, action-oriented summaries - Communicate complex technical concepts in decision-ready language for both technical and non-technical audiences, including executive-level briefings and board-ready materials - Execute and/or review distribution planning and power system studies, including protection and coordination, arc-flash, fault duty, voltage management and optimization, and power quality assessments, with clear mitigation recommendations - Develop study scopes, assumptions, and methodologies that reflect cooperative realities and align recommendations with implementable next steps - Provide distributed generation and interconnection planning support, including screening, system impact evaluations, and mitigation options for generators, batteries, and behind-the-meter resources. - Support the development and improvement of member DG processes by creating repeatable engineering screens, standard work, data requirements, timelines, and templates - Lead reliability and system modernization planning, including feeder improvement concepts, device strategies (reclosers, sectionalizers, DA devices), and integration considerations for SCADA and field automation - Partner with member teams to translate reliability goals (e.g., SAIDI/SAIFI) into prioritized, fundable portfolios of projects and operational improvements - Contribute to wildfire risk mitigation planning by aligning engineering approaches to risk reduction outcomes, coordinating with internal advisory resources and external partners as needed - Provide owner’s engineer support on select projects, including design and study reviews, validation of assumptions, procurement/specification input, and implementation oversight - Own end-to-end delivery of assigned projects, including scoping, scheduling, internal coordination, quality assurance, and timely completion of deliverables - Produce high-quality, defensible technical deliverables such as models, memoranda, reports, and diagrams suitable for reuse and audit - Support development and refinement of engineering service offerings through standard scopes, estimating tools, reusable templates, and “starter packages” that improve consistency, utilization, and speed to launch - Identify opportunities to extend or deepen member engagements and coordinate with advisory teams to support continuity from assessment through planning, engineering, and implementation - Other duties as assigned Qualifications Knowledge, Skills, and Abilities - Strong knowledge of electric distribution system planning, including load forecasting, circuit performance, voltage and reactive power management, capacity constraints, and contingency analysis - Experience performing and/or reviewing power system studies such as load flow, short circuit, protection and coordination, and reliability or resiliency assessments - Working knowledge of distributed energy resources (DER) and distributed generation (DG) integration, including interconnection screening, system impact evaluation, mitigation strategies, and hosting capacity–style approaches - Familiarity with grid modernization and field automation concepts, including distribution automation devices and SCADA considerations - Proficiency in distribution system modeling and analysis tools and the ability to apply results to real‑world operational and planning decisions - Ability to structure, document, and defend engineering analysis, including defining assumptions, validating data, and clearly explaining results - Strong advisory skills, including the ability to lead discovery, diagnose root causes, and translate ambiguous issues into well‑defined engineering problems - Ability to develop and communicate multiple solution options with clear tradeoffs related to cost, risk, timeline, and operational impact - Excellent written and verbal communication skills, with the ability to convey complex technical concepts to both technical and non‑technical audiences - Ability to self‑manage and support multiple member utilities in a shared‑services or remote environment while delivering high‑quality, defensible work products Minimum Education and Experience - Bachelor of Science in Engineering from an ABET‑accredited institution or equivalent combination of technical education and relevant experience required - Six (6) or more years of experience working with electric utilities; experience with electric cooperatives strongly preferred - Professional Engineer (PE) license preferred - Demonstrated proficiency with engineering modeling software and Microsoft Office tools - Proven experience applying engineering expertise in a client‑facing, advisory, or shared‑services context Physical Demands - Work is typically performed in a remote office setting - Occasionally travel may be required up to 30% Disclaimer: The above job description summary is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of required responsibilities, duties and skills. The order in which responsibilities, duties and skills are listed is not significant. #zr

NRTC is Member Driven and Technology Focused – providing solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. NRTC’s solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated broadband, managed services, smart grid, mobile solutions. We are a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. Job Summary We are looking to add experienced staff to our Smart Grid team to help our utility cooperative members develop smart grid technology roadmaps. Our approach is to educate and support our members as we work with them through a consultative process. The Power Systems Advisory Engineer supports NRTC member electric cooperatives by providing practical engineering insight, planning support, and implementation guidance that complements NRTC’s smart grid advisory services. This role helps cooperatives translate strategy into action by supporting system studies, planning activities, and project execution while recognizing the operational realities and resource constraints common across the cooperative network. This position operates in a dynamic environment, working across multiple member cooperatives and partnering closely with NRTC advisory teams to deliver exceptional member value. Responsibilities - Serve as a trusted engineering advisor to member cooperatives by clarifying objectives, understanding operational constraints, and translating needs into practical engineering approaches and phased roadmaps - Lead discovery conversations with engineering, operations, and leadership stakeholders to define problems, constraints, decision criteria, and success measures; document findings in clear, action-oriented summaries - Communicate complex technical concepts in decision-ready language for both technical and non-technical audiences, including executive-level briefings and board-ready materials - Execute and/or review distribution planning and power system studies, including protection and coordination, arc-flash, fault duty, voltage management and optimization, and power quality assessments, with clear mitigation recommendations - Develop study scopes, assumptions, and methodologies that reflect cooperative realities and align recommendations with implementable next steps - Provide distributed generation and interconnection planning support, including screening, system impact evaluations, and mitigation options for generators, batteries, and behind-the-meter resources. - Support the development and improvement of member DG processes by creating repeatable engineering screens, standard work, data requirements, timelines, and templates - Lead reliability and system modernization planning, including feeder improvement concepts, device strategies (reclosers, sectionalizers, DA devices), and integration considerations for SCADA and field automation - Partner with member teams to translate reliability goals (e.g., SAIDI/SAIFI) into prioritized, fundable portfolios of projects and operational improvements - Contribute to wildfire risk mitigation planning by aligning engineering approaches to risk reduction outcomes, coordinating with internal advisory resources and external partners as needed - Provide owner’s engineer support on select projects, including design and study reviews, validation of assumptions, procurement/specification input, and implementation oversight - Own end-to-end delivery of assigned projects, including scoping, scheduling, internal coordination, quality assurance, and timely completion of deliverables - Produce high-quality, defensible technical deliverables such as models, memoranda, reports, and diagrams suitable for reuse and audit - Support development and refinement of engineering service offerings through standard scopes, estimating tools, reusable templates, and “starter packages” that improve consistency, utilization, and speed to launch - Identify opportunities to extend or deepen member engagements and coordinate with advisory teams to support continuity from assessment through planning, engineering, and implementation - Other duties as assigned Qualifications Knowledge, Skills, and Abilities - Strong knowledge of electric distribution system planning, including load forecasting, circuit performance, voltage and reactive power management, capacity constraints, and contingency analysis - Experience performing and/or reviewing power system studies such as load flow, short circuit, protection and coordination, and reliability or resiliency assessments - Working knowledge of distributed energy resources (DER) and distributed generation (DG) integration, including interconnection screening, system impact evaluation, mitigation strategies, and hosting capacity–style approaches - Familiarity with grid modernization and field automation concepts, including distribution automation devices and SCADA considerations - Proficiency in distribution system modeling and analysis tools and the ability to apply results to real‑world operational and planning decisions - Ability to structure, document, and defend engineering analysis, including defining assumptions, validating data, and clearly explaining results - Strong advisory skills, including the ability to lead discovery, diagnose root causes, and translate ambiguous issues into well‑defined engineering problems - Ability to develop and communicate multiple solution options with clear tradeoffs related to cost, risk, timeline, and operational impact - Excellent written and verbal communication skills, with the ability to convey complex technical concepts to both technical and non‑technical audiences - Ability to self‑manage and support multiple member utilities in a shared‑services or remote environment while delivering high‑quality, defensible work products Minimum Education and Experience - Bachelor of Science in Engineering from an ABET‑accredited institution or equivalent combination of technical education and relevant experience required - Six (6) or more years of experience working with electric utilities; experience with electric cooperatives strongly preferred - Professional Engineer (PE) license preferred - Demonstrated proficiency with engineering modeling software and Microsoft Office tools - Proven experience applying engineering expertise in a client‑facing, advisory, or shared‑services context Physical Demands - Work is typically performed in a remote office setting - Occasionally travel may be required up to 30% Disclaimer: The above job description summary is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of required responsibilities, duties and skills. The order in which responsibilities, duties and skills are listed is not significant. #zr

Role Description We are seeking a Product Deployment & Delivery Lead to join a highly collaborative, fast‑paced team building technology solutions that enable members to deliver advanced services across rural America. This role owns end‑to‑end delivery execution—from project kickoff through deployment, stabilization, and post‑deployment support—working closely with PMO, Product Development, Engineering, NOC, Member Success, Sales, and other key stakeholders. Serving as the day‑to‑day delivery lead and escalation point for complex initiatives, the Product Deployment & Delivery Lead ensures member requirements are translated into clear, actionable technical work and drives continuous improvement of delivery processes to maximize adoption, NPS, and long‑term member retention. Responsibilities - Develop and maintain power-user level proficiency in assigned technology products, enabling confident member-facing guidance and effective issue triage. - Co-lead member onboarding with the PMO by owning the delivery approach (scope alignment, deployment plan, milestones, risks, and stakeholder communications) and ensuring a clear handoff into steady-state support. - Partner with Product Development to use AI and other methods to build scalable member enablement assets (FAQs, runbooks, guided workflows) that improve self-service and reduce avoidable escalations. - Serve as the primary delivery liaison between PMO, members, and Product Development/Engineering from initial kick-off through completion, stabilization, maintenance, and support; ensure alignment on scope, timelines, and acceptance criteria. - Lead delivery working sessions with members and internal stakeholders; facilitate decision-making, remove blockers, and drive timely resolution of issues impacting delivery milestones. - Translate member feedback and delivery findings into actionable engineering work with clear acceptance criteria, using summaries, GitHub Issues, and ManageEngine Service Desk Projects/Requests/Tasks to ensure traceability from request → delivery → outcome. - Own daily prioritization of delivery-related open items across multiple member deployments; coordinate with project manager(s) and technical leads to assign, sequence, and track work through completion. - Coordinate daily and long-range workload triage for analysts and engineers supporting deployments, escalating capacity constraints and dependency risks to leadership as needed. - Serve as an escalation point for complex delivery and post-deployment issues surfaced by Member Success, Sales, support tickets, and monitoring; coordinate resolution with engineering/PMO and ensure members receive clear status and next steps. - Establish and run an operating cadence (standups, delivery reviews, and ad-hoc deep dives) with project manager(s), analysts, engineers, and stakeholders to address delivery progress, member needs, and risks. - Communicate difficult or sensitive information tactfully; de-escalate issues when possible and escalate decisively when needed to protect member experience and delivery commitments. - Design, implement, and continuously improve repeatable delivery processes (intake, readiness, cutover, stabilization, and handoff) that streamline deployments and improve operational efficiency. - Work closely with internal stakeholders to ensure deployments meet agreed scope and acceptance criteria, are executed efficiently, and include appropriate documentation for support and member teams. - Build strong working relationships with PMO, Sales, Member Success, NOC, OpIntel, Crowd, BBS, and other teams to align delivery sequencing, member communications, and support readiness. - Measure, track, and report delivery health (deployment milestones, throughput, utilization/capacity signals, and open-issue aging) and communicate risks and remediation plans. - Partner with Member Success and Product teams to evolve post-deployment engagement mechanisms (check-ins, release communications, enablement touchpoints) that improve adoption outcomes, NPS, and churn metrics. - Other duties as assigned. Qualifications - Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision-making, and conflict-resolution skills. - High levels of organization and ability to balance the needs of multiple technical deployments in a dynamic environment. - Public speaking and technical software demonstrations. - Ability to establish operating cadences, communicate delivery status, and align stakeholders on scope, milestones, risks, and tradeoffs. - Kibana; Elastic and Logstash basics a plus. - General telecommunications network architecture and concepts related to layers 1, 2 and 3 of the OSI model. - High-level understanding of various broadband technologies, including: FTTx, GPON, ethernet, fixed wireless, telephony, DSL, CMTS, and power management. - Request and Task management within ManageEngine. - Software-as-a-Service (SaaS) delivery and operations experience. - Working knowledge of AI tools and techniques for improving member enablement, support deflection, and insight generation. Requirements - 5+ years of experience in services/customer-facing technical delivery roles, managing multiple simultaneous deployments or projects in a dynamic environment. - Bachelor’s degree in information technology, management, project management, or equivalent experience; relevant certifications are a plus. Physical Demands - Work is typically performed in a remote office setting. Disclaimer The above job description summary is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of required responsibilities, duties and skills. The order in which responsibilities, duties and skills are listed is not significant.