• Take ownership of escalated customer and partner issues requiring senior involvement. • Drive rapid and disciplined resolution of delivery, service impacting, billing, and carrier related escalations. • Set expectations, decision rights, and accountability across all teams involved in escalation response. • Engage directly with enterprise customers, partners, and carriers when position level escalation involvement is required. • Identify operational and commercial failures contributing to escalations and drive permanent corrective actions. • Ensure each escalation produces actionable learnings that strengthen process, system, and training standards. • Collaborate closely with Service Delivery, NOC, Billing, MSEs, Service Assurance, Carrier Operations, Engineering, and Sales to eliminate recurring issues. • Serve as the senior escalation contact for partners, customers, Channel Managers, and the AireSpring executive team. • Deliver concise, accurate communication that reflects position level expectations throughout each escalation. • Establish communication standards that eliminate the need for customers, partners, or internal teams to seek repeated updates. • Maintain KPIs focused on resolution time, communication quality, customer impact, and recurrence reduction. • Provide regular reporting to the COO and CEO with clear insights and forward-looking action plans. • Oversee the escalation intake and tracking platforms including the Power App escalation system. • Ensure workflows follow standardized severity levels, SLAs, and routing logic. • Remove departmental barriers that might otherwise slow or complicate issue resolution. • Lead escalation reviews that reinforce speed, structure, and accountability across all involved teams.

• Lead the company’s engagement with the investment community and develop a comprehensive strategy to effectively communicate the organization’s financial performance, strategic priorities, and long-term vision. • Oversee the preparation and execution of earnings calls, investor presentations, annual reports, and other disclosures, ensuring accuracy, transparency, and compliance with regulatory requirements. • Partner closely with executive leadership and cross-functional teams to provide market insights, analyze investor sentiment, and shape external messaging that enhances shareholder confidence. • Build and maintain strong relationships with institutional investors, analysts, and other stakeholders, serving as a trusted representative of the company in the global capital markets.

• Step into a career-defining opportunity as the Head of Program and Portfolio, where your vision and leadership will shape the future of Deckers Brands. • You’ll be the architect of transformation, driving enterprise-wide programs that fuel innovation, growth, and exceptional experiences for our customers and teams. • This is your chance to unite business, technology, and operations around a bold strategic roadmap—delivering measurable impact and inspiring change at every level. • Champion the creation and evolution of a high-performance PMO, setting the gold standard for program delivery and governance. • Forge powerful partnerships with C-suite leaders, aligning priorities and building multi-year roadmaps that drive real business results. • Lead the charge on major transformation initiatives—consumer experience, supply chain, digital, technology, and data—ensuring every project delivers value and ROI. • Be the trusted voice for program updates, board reporting, and cross-functional alignment, building trust and transparency across the organization. • Cultivate a culture of accountability, clarity, and proactive communication, empowering teams to deliver their best work. • Design and implement future-state outcomes and use cases that set new benchmarks for efficiency and standardization. • Stay ahead of the curve by integrating emerging technologies into our business strategies. • Optimize performance with data-driven insights, automation, and streamlined processes. • Build and mentor a world-class team of Program Managers, Project Managers, and Delivery Leads, fostering collaboration and professional growth. • Inspire innovation, drive continuous improvement, and champion a culture where every voice is heard and valued.

• Lead the ideation, evaluation, development, and launch of Personal Wealth Management solutions across the enterprise • Define and maintain a clear, multi-year product vision and roadmap aligned to business priorities • Partner closely with technology, operations, legal, compliance, and distribution teams to deliver scalable solutions • Translate market trends, customer insights, and competitive analysis into product strategy and investment decisions • Guide end-to-end product lifecycle execution, from concept through delivery and ongoing optimization • Initiate and manage external partnerships that expand wealth product capabilities • Support Personal Wealth business development with product expertise and client-facing insights • Influence senior leaders through clear, data-driven recommendations • Drive alignment across teams to ensure successful product adoption and outcomes • Represent the wealth product portfolio in executive and cross-functional forums