• Manage branch office support staff, including compensation and performance management, time management and capacity planning, goal setting, and career development • Foster a culture of coaching, learning, and development with a strong emphasis on skills and behaviors contributing to advisor satisfaction • Contribute to the development of the branch office support staff hiring strategy • Drive continuous improvement efforts within the branch admin vertical based upon evolving advisor needs • Act as a liaison between advisors and LPL service and operations, advocating for advisor and client needs • Execute on support staff training programs focused on skill advancement and career progression • Partner with the National Branch Manager on admin vertical program design strategy and implementation

• Define and execute the national strategy for branch administrative management across Linsco and L&S • Serve as a senior advisor to Field Management leadership • Lead, mentor, and develop AVPs and senior managers • Drive continuous improvement initiatives based on advisor and partner feedback • Serve as senior liaison between advisors and the enterprise

• Lead, develop and execute the strategic vision for the 3(16) Fiduciary Services Team and other emerging service offerings as assigned • Lead and mentor a team, ensuring professional development and performance excellence • Establish KPIs and monitor team performance to ensure service quality and compliance • Serve as the primary authority for, and ensure timely completion of ERISA 3(16) fiduciary responsibilities, including plan administration, operational compliance, and timely filings • Oversee the review and approval of plan transactions, distributions, and amendments in accordance with regulatory requirements • Ensure adherence to Department of Labor (DOL) and IRS regulations, mitigating fiduciary risk for clients and the firm • Establish and maintain policies, procedures, and workflows to ensure consistent and efficient delivery of services • Collaborate with senior leadership to identify opportunities for service enhancements and business growth • Drive continuous improvement initiatives to enhance efficiency and improve client experience • Act as a subject matter expert for advisors, plan sponsors, and internal stakeholders on fiduciary responsibilities and best practices • Resolve escalated client issues with professionalism and urgency • Monitor regulatory changes and industry trends, updating policies and procedures accordingly • Maintain accurate documentation and audit trails for all fiduciary activities • Conduct regular team meetings, provide performance feedback, and foster a collaborative work environment • Conduct regular client reviews to assess service satisfaction and identify opportunities for improvement • Collaborate with sales and marketing to review and update marketing materials related to 3(16). • Develop, manage, and monitor the fiduciary services department budget, ensuring alignment with organizational goals and cost efficiency • Forecast resource needs and allocate funds to support operational priorities and growth initiatives • Provide regular financial reporting and analysis to senior leadership

• Oversees all aspects of industry engagement, membership and certification delivery through North America, Latin America, EMEA and APAC • Represents AVIXA and the AV Industry at events and tradeshows • Develop and execute global strategic plan for industry engagement in key regions • Work closely with global Show Directors to enhance strategies and event value • P&L responsibility together with forecasting and monthly and quarterly reports • Assess the competitive landscape and implement changes as needed • Collaborate with Global Business Development director to support research of new technology players • Oversee optimization of Committees and Council programmes • Drive engagement and value in AVIXA Membership programmes • Serve on Senior Leadership Team to develop and implement major business and growth strategies • Identify new Industry partnerships for programmes, content, education and tradeshows