AireSpring

• Manage and maintain the Monitoring Systems • Full fault troubleshooting, problem isolation, and corrective action implementation or escalation to network engineering for assistance • Liaising, and own discussions with, 3rd party suppliers to troubleshoot problems, perform upgrades, resolve service impacts, manage network changes, and escalate as required • Provisioning and configuring core network devices and tools, such as IP assignment, core network configuration, DNS setup, monitoring software for core equipment and software, NNI ports and services, implementing MOPs for controlled core and edge network changes, etc. • Network equipment build, installation, and configurations • Performing and maintain hardware, serial numbers, security, and configuration audits • Writing custom monitoring plugins and configuring bespoke graphing. • Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations • Development of knowledge and skills in network and system administration • Tier 3 escalation point for all core network datacenter services and infrastructure, access network, and AireSpring services • Participate in a 24x7 call-out rotation if required

• Review and analyze billing data to ensure accuracy and compliance with industry standards. • Utilize SQL to extract, manipulate, and analyze data, identifying trends and discrepancies. • Assist in identifying and resolving billing-related issues by working closely with IT, finance, and customer service teams. • Support process improvement initiatives to enhance billing efficiency and accuracy. • Stay updated on best practices and trends in wireless/mobility billing to ensure compliance and operational excellence.

• Responsible for the design, configuration, and maintenance of Windows and LNIX platforms • Designing solutions, automation of service delivery, hardware/software/OS/application maintenance, platform security • Manage user accounts, access permissions, and System Resources across enterprise systems • Support and maintain virtualization platforms (KVM, VMware, Hyper-V) • Monitor system performance, troubleshoot issues, and provide timely resolutions • Create and maintain documentation for system configurations, processes, and troubleshooting guides. • Research and recommend technology upgrades or enhancements to optimize system security and best practice operations

• Responsible for the design, configuration, and maintenance of Windows and LNIX platforms • Design solutions, automation of service delivery • Hardware/software/OS/application maintenance • Platform security • Build out of globally accessible high-availability products and services • Support SOC 2 and ISO 27002 compliance activities • Collaborate with internal teams to support telecom-specific applications and integrations • Monitor system performance, troubleshoot issues, and provide timely resolutions to minimize downtime • Ensure compliance with telecom industry standards, data protection regulations, and company policies • Create and maintain documentation for system configurations, processes, and troubleshooting guides • Manage user accounts, access permissions, and system resources across enterprise systems • Support and maintain virtualization platforms (KVM, VMware, Hyper-V) • Provide technical support to end users

Role Description We are seeking an IT Systems Administrator with a strong background in enterprise security operations and cybersecurity. This is a security-first role, with primary responsibility for cybersecurity operations and secondary responsibility for systems administration, focused on protecting critical infrastructure through proactive monitoring, incident response, firewall and endpoint security management, and compliance alignment. The ideal candidate will drive IT cybersecurity standards in support of SOC 2, HIPAA, and other required compliance frameworks. They will lead security adoption across network and operations teams, owning the detection, investigation, and remediation of security risks and threats while ensuring the confidentiality, integrity, and availability of enterprise systems. Primary ownership includes: - Firewall management - Security monitoring - Incident response - Endpoint protection - Compliance In addition to hands-on security operations, this role provides guidance on secure system design, supports regulatory and compliance initiatives, and contributes to the continuous improvement of security controls across on-premises and cloud environments. Qualifications - Must have good English proficiency, both written and verbal. - Bachelor’s degree in Information Technology, Telecommunications, or a related field; or equivalent work experience. - Senior-level experience in systems and security administration. - Strong networking, operating system, and virtualization knowledge. - Experience responding to real-world security incidents. - Proven experience as an IT Systems Administrator, preferably in a telecom-focused organization. - Strong understanding of IT infrastructure, including servers, storage systems, and cloud environments. - Proficiency in managing enterprise software, operating systems (Windows/Linux), and IT tools. - Knowledge of telecom industry applications and requirements is a significant advantage. - Excellent problem-solving and analytical skills with a proactive approach to system management. - Strong interpersonal and communication skills for collaborating with teams and supporting users. - Experience with virtualization platforms (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure) is a plus. - Relevant certifications such as Security+, CySA+, CEH, SSCP, ITIL, CompTIA Server+, or Microsoft Certified: Azure Administrator are advantageous. - Ability to multitask and prioritize in a fast-paced, remote working environment. Requirements - Manage enterprise firewalls, including Cisco Meraki, SonicWall, and Fortinet. - Monitor and respond to security alerts using XDR, RMM, and SIEM platforms. - Lead incident response, breach remediation, and root-cause analysis. - Administer Bitdefender Endpoint Protection and similar endpoint security tools. - Secure the Microsoft 365 tenant, including Defender, identity protection, and conditional access policies. - Support SOC 2 and ISO 27002 compliance activities. - Collaborate with internal teams to support telecom-specific applications and integrations. - Monitor system performance, troubleshoot issues, and provide timely resolutions to minimize downtime. - Ensure compliance with telecom industry standards, data protection regulations, and company policies. - Create and maintain documentation for system configurations, processes, and troubleshooting guides. Company Description Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free. As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service. The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners. We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

• Facilitate meetings and workshops with internal stakeholders to capture business requirements. • Translate business needs into clear, well-documented functional specifications, and obtain stakeholder sign-off. • Evaluate the feasibility and technical implications of business requirements. • Convert functional requirements into technical documentation and support the development team in understanding and delivering the solution. • Analyze current business processes to identify pain points, inefficiencies, and redundancies. • Design or recommend optimized process flows that align with business goals and industry best practices. • Conduct in-depth data analysis to determine transformation requirements and support business objectives. • Develop reports, dashboards, or presentations to communicate insights effectively to stakeholders. • Collaborate with IT teams to design solutions that address business requirements effectively and sustainably. • Perform high-level functional testing to ensure solutions meet specifications before User Acceptance Testing (UAT). • Support business users during UAT and ensure smooth transition to production. • Act as a bridge between business and technical teams, ensuring alignment and mutual understanding. • Manage stakeholder expectations and maintain transparency on project scope, changes, and progress. • Assist Project Managers in planning, timeline management, and ensuring timely delivery of project milestones.

Role Description We are seeking a skilled and proactive Project Manager (Remote – Global) to lead the delivery of advanced IoT and mobile connectivity solutions for enterprise clients. - This is a fully remote role, open to candidates based outside the United States. - The position is designed to allow flexibility to work primarily within your local time zone, while maintaining some overlap with US-based stakeholders as needed. - This role is ideal for someone with a strong background in telecommunications and a passion for connected technologies. - We are specifically looking for a technically strong Project Manager who can effectively bridge the gap between engineering teams and client needs. Technical Expectations - Strong, hands-on understanding of telecom and IoT technologies, including: - Cellular networks (LTE/5G) - SIM/eSIM lifecycle management - Connected device provisioning and mobility solutions - Ability to translate technical architectures into clear, actionable project plans. - Comfortable working closely with engineering teams and discussing technical concepts with clients. Working Model - Fully remote position. - Candidates may work within their local time zone. - Must be able to maintain some collaboration overlap with US-based teams and clients. - Experience working with distributed or global teams is highly preferred. Qualifications - 3+ years of experience in project management within telecommunications, enterprise mobility, or IoT systems. - Strong understanding of cellular networks, SIM management, and connected device provisioning. - Familiarity with platforms such as Azure IoT, AWS IoT Core, or similar. - Proven ability to manage technical projects and communicate effectively with both technical and non-technical stakeholders. - PMP, Scrum Master, or similar certification is a plus. - Experience working with remote teams and managing multiple concurrent projects. Requirements - This is a remote position. Candidates must have a reliable internet connection and a suitable workspace to effectively perform job responsibilities.

Role Description We are seeking a highly analytical and proactive Tier 2 Managed Services Engineer to design, implement, and support complex B2B network environments. This role is a bridge between standard support and high-level engineering, requiring a deep understanding of SD-WAN, Networking and Voice technologies alongside a commitment to operational excellence. What You'll Do - Design & Implementation: Lead the technical delivery of B2B T2 level solutions, including SD-WAN, MPLS, SASE, and Carrier Grade Circuits. - Vendor Management: Oversee hardware and service configurations for diverse vendors (Cisco, ADTRAN, Juniper, CATO, VeloCloud). - Advanced Troubleshooting: Resolve complex routing issues involving OSPF, EIGRP, BGP, MPLS, and SDWAN. - Voice Engineering: Configure and troubleshoot SIP, PRI, Hosted PBX, and Fax over IP services. - Voice Deep troubleshooting: Utilize Wireshark and diagnostic tools to analyze SIP/network traffic and identify underlying failures. - Incident Ownership: Perform thorough Root Cause Analysis (RCA) to move beyond temporary fixes and implement permanent architectural solutions. - Operational Excellence: Maintain precise network documentation, follow QA processes correctly and ensure strict adherence to client SLAs. - Proactive Optimization: Conduct performance tuning and capacity planning to enhance network reliability for customers. Qualifications - Technical Education: Degree in Telecommunications Engineering, Computer Science, or a related field. - Certifications: Active certifications such as CCNA, CCNP, Fortinet NSE 4, Cisco Meraki Specialist, or VeloCloud/Cato credentials. - Domain Expertise: Strong mastery of TCP/IP, advanced routing protocols, and enterprise network topologies. - Ownership Mindset: Demonstrated ability to take end to end responsibility for complex issues, coordinating with ISPs and vendors until full resolution. - Strategic Communication: Ability to translate highly technical data into clear, actionable summaries for non-technical clients and stakeholders. - Analytical Rigor: A "root-cause-first" approach to troubleshooting, with the discipline to avoid workarounds in favor of long-term stability. - Documentation Discipline: High attention to detail in maintaining network diagrams and contributing to the team’s internal knowledge base. - Prioritization Skills: Proven ability to manage multiple high priority tasks in a fast-paced environment. Requirements - Location: 100% Remote. - Hours: Standard business hours based on Pacific Time (PT). - Availability: Occasional after-hours support required for critical deployments and high-level escalations. Benefits - Entry-level opportunity to build hands-on project management experience in telecom. - Learn from experienced project managers and technical teams. - Exposure to real-world carrier coordination and infrastructure deployments. - Clear growth path into a Project Manager role. - Competitive compensation and benefits package.

• Own the end-to-end accounts payable process, including invoice intake, coding, approvals, processing, payment execution, reconciliation, and issue resolution. • Maintain full ownership of the AP subledger, including aging accuracy, completeness, proper cutoff, and timely tie-out to the general ledger at each period end. • Review invoices daily for proper purchase order support, approvals, coding, and supporting documentation before entry into Bill.com. • Process vendor invoices accurately and timely, including complex invoices requiring reconciliation to purchase orders, contracts, credit card activity, or other supporting records. • Review and process employee expense reimbursements through SAP Concur in accordance with company policy and approval requirements. • Serve as the primary escalation point for AP issues, including urgent payments, vendor disputes, invoice exceptions, and workflow bottlenecks. • Manage the weekly vendor payment run process with clear attention to working capital discipline, payment timing, cash flow priorities, contractual due dates, and vendor terms. • Own vendor master data integrity, including vendor setup, W-9 collection, banking validation, maintenance of payment terms, and ongoing review for accuracy and completeness. • Enforce approval workflows and internal controls across the AP process and ensure transactions are processed in accordance with company policy and delegated authority requirements. • Support month-end close by preparing AP-related balance sheet reconciliations and month-end schedules, including prepaid expenses, accruals, fixed assets, and other assigned accounts.

• Assist with coordinating managed services and telecom projects from initiation through completion. • Support multiple active projects related to infrastructure services such as Ethernet, SD-WAN, GPON, and firewall installations. • Work closely with internal engineering, operations, and service delivery teams to track tasks and milestones. • Coordinate with telecom carriers (such as AT&T, Lumen/CenturyLink, Verizon) for circuit ordering, scheduling, and status updates. • Maintain project documentation including timelines, notes, status updates, and close-out information. • Help track project schedules, deliverables, and dependencies. • Communicate project updates to customers and internal stakeholders under the guidance of senior project managers. • Log issues, delays, or risks and escalate them to senior team members when needed. • Update project management systems and internal databases with accurate and timely information. • Follow established project processes and contribute ideas for improving coordination and efficiency.