The IT Application Administrator plays a key role in supporting Beacon's core enterprise systems, including the Electronic Health Record (EHR), electronic Medication Administration Record (eMAR), and Customer Relationship Management (CRM) platforms. This role is responsible for resolving application support tickets, assisting with quality assurance checks, and escalating system issues or gaps for further review. The ideal candidate is detail-oriented, tech-savvy, and committed to ensuring system stability and alignment with business processes. This position can be done remotely. Responsibilities: • Always be compliant with all company and regulatory policies and procedures. • Respond to and resolve application-related tickets escalated to the Enterprise Applications team. • Monitor application workflows to ensure adherence to established processes and documentation standards. • Conduct regular QA testing to validate system functionality and identify issues or deviations from expected performance. • Escalate identified gaps, bugs, or configuration concerns to appropriate internal teams or vendors for resolution. • Assist with minor application configuration, template updates, and user access management. • Support end-users by answering how-to questions and providing guidance on best practices. • Contribute to documentation efforts, including FAQs, support guides, and internal knowledge base articles. • Collaborate with implementation and optimization teams on testing, validation, and user feedback during rollout phases. • Participate in ongoing training to stay current with system updates and organizational processes. Education and Qualifications: • 1–3 years of experience supporting healthcare applications or IT systems. • Familiarity with EHR, eMAR, or CRM platforms is a plus. • Strong troubleshooting and analytical skills with a customer-service mindset. • Ability to manage time effectively and handle multiple support requests in a fast-paced environment.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Associate IT Process Coordinator provides day‑to‑day administrative and operational support to the IT Service Management (ITSM) function. This role focuses on following established ITSM processes, performing routine coordination tasks, maintaining accurate records in the ITSM tool, and supporting reporting and governance activities. - Perform routine support tasks for ITSM processes, including Incident, Service Request, Configuration, Change, and Problem Management - Monitor ITSM queues and tickets to ensure required fields are completed and process steps are followed - Assist with Change Management activities such as verifying documentation and approvals are present, scheduling changes and maintaining change calendars, preparing materials for Change Advisory Board (CAB) meetings - Update and maintain ITSM documentation, templates, trackers, and knowledge articles as directed - Run standard reports from the ITSM tool and maintain spreadsheets or trackers for: Ticket volumes, Change activity and outcomes - Perform quality checks on tickets and escalate missing or incorrect information to the appropriate team - Support operational and governance meetings by taking notes, tracking action items, and following up on assigned tasks - Respond to routine process-related questions from Service Desk and support teams, escalating when needed - Accurately enter, update and maintain data in company databases such as Configuration Management Database (CMDB) - Maintain organized and up to date digital records - Follow all documented procedures, security requirements, and escalation paths Qualifications - Basic understanding of IT operations or IT support concepts - Strong attention to detail and ability to follow written procedures - Comfortable performing process-driven tasks - Basic experience using ticketing or workflow tools (training provided if needed) - Proficient with Microsoft Office tools (Outlook, Excel, Word) - Clear written and verbal communication skills - Ability to manage multiple tasks in a fast-paced support environment Benefits - Unlimited Paid Days Off - Three health plan options - 401k with company match - Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts - Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement - Paid childbearing and paternal leave - Education Reimbursement, Student Loan Assistance or 529 College Funding - Sabbatical leave - Wellness program - Flexible work schedule

- **Drive the Network:** Lead end-to-end delivery of Cisco-heavy projects (Nexus, Catalyst, SD-WAN, Firepower). - **Virtualization & Servers:** Manage large-scale VMware/Hyper-V migrations and Windows Server environment upgrades. - **Data Center Leadership:** Oversee physical and virtual data center infrastructure, including UCS, HCI, and Disaster Recovery planning. - **Stakeholder Mastery:** Act as the primary point of contact for Western enterprise clients, translating technical milestones into clear business updates

• Oversee the help desk operations and manage in-scope IT on campus • Lead and mentor the Help Desk team • Oversee daily Help Desk operations • Develop and maintain standard operating procedures • Monitor help desk metrics and report trends • Collaborate with infrastructure, applications, and network teams • Identify and implement opportunities for process improvement • Manage staffing schedules and workload distribution • Support IT onboarding for new hires • Serve as the point of escalation for complex end-user issues