• Oversee the help desk operations and manage in-scope IT on campus • Lead and mentor the Help Desk team • Oversee daily Help Desk operations • Develop and maintain standard operating procedures • Monitor help desk metrics and report trends • Collaborate with infrastructure, applications, and network teams • Identify and implement opportunities for process improvement • Manage staffing schedules and workload distribution • Support IT onboarding for new hires • Serve as the point of escalation for complex end-user issues

• Lead and mentor the enterprise architecture team, providing strategic guidance and fostering a culture of excellence. • Develop and maintain an enterprise-wide architecture, ensuring it meets industry standards and best practices. • Collaborate with business units to understand their unique needs and translate them into technical specifications. • Design and implement cutting-edge solutions, leveraging emerging technologies to create business value and competitive advantage. • Ensure the architecture's scalability, security, and performance, considering both current and future business demands. • Conduct regular architecture reviews, offering insights and recommendations for continuous improvement and optimization. • Stay updated on industry trends and technologies, identifying opportunities for Mashreq's growth and innovation. • Build and maintain strong relationships with internal teams and external partners for effective collaboration and knowledge sharing. • Mentor and develop junior architects, providing guidance and support for their professional growth. • Ensure compliance with regulatory requirements and industry standards, maintaining a robust and secure architecture.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Manages Enterprise Asset Management (EAM) technology, including system integration, data accuracy, performance dashboards, and reporting. - Oversees maintenance planning, scheduling, and inventory control to minimize downtime and maximize asset life. - Monitors Key Performance Indicators (KPIs) and benchmarks to improve operational efficiency and ensures compliance with regulatory, safety, and environmental standards. - Develops budgets for maintenance, conducts cost-benefit analyses, and manages capital planning/investment decisions. - Leads, trains, and supervises technical staff, while collaborating with stakeholders in IT, Facilities, and Engineering. - Develops and implements comprehensive asset management policies, procedures, and long-term, risk-based maintenance strategies. Qualifications - 5+ years in asset management, operations, or related fields - Proficiency in EAM/CMMS software (e.g., SAP, IBM Maximo, Oracle) and data analytics tools are highly preferred - Strong skills in tracking, reporting, and evaluating asset data and financial metrics are essential - Strong leadership, negotiation, and project management skills are highly preferred - CITAM and CSAM certifications are required - US Citizenship is required - Ability to maintain a clearance will be a requirement - Good written and verbal skills will be necessary - Bachelors &/or Masters degree will be a requirement Benefits - Competitive salary, paid twice per month - Best in class medical coverage - 100% of medical premiums covered by True Zero - Company wide new business incentive programs - Contribution Incentives (i.e. white papers, blog posts, internal webinars, etc.) - 401k Program with 100% company match on the first 4% - Monthly reimbursement of Cell Phone and Home Internet costs

• Evaluate end-to-end claims workflows to identify bottlenecks, redundancies, and improvement opportunities • Lead process mapping, root-cause analysis, and continuous improvement initiatives using methodologies such as Lean, Six Sigma, or similar frameworks • Develop standardized operating procedures (SOPs) and ensure consistent adoption across teams and markets • Measure process performance using KPIs and ensure processes support regulatory and compliance standards • Partner with Claims leadership to define operational strategies that support business goals and customer experience objectives • Lead cross-functional projects related to claims transformation, automation, vendor integration, and workflow modernization • Monitor industry trends and emerging technologies to recommend, vet, and innovate solutions that enhance claims performance • Facilitate communication between cross-functional partners including IT, Compliance, Legal, Product, and Customer Experience • Provide training, documentation, and support to ensure successful implementation and adoption of process changes • Ensure processes align with regulatory requirements, company policies, and best‑practice standards • May supervise a direct report(s), such as a Process Strategy Consultant or Analyst, in alignment with organizational growth • Provide coaching, development, and performance feedback to support team member success • Foster a culture of continuous improvement, accountability, and collaboration.