• Build and lead a team of high-performing Solutions Engineers • Own the region's technical sales strategy • Partner with Customer Experience, Marketing, Product, and Engineering • Act as executive sponsor for key accounts • Work with Sales leadership on customer programs and community/company events • Partner with Product and Engineering to represent customer needs • Hold quarterly career conversations and manage performance across the team

• You'll be joining an experienced team that includes founders who have successfully built and sold startups • Learning to tell a clear value story about how and where Metronome solves challenges • Assisting in planning and running customized demos of Metronome for buyers • Become proficient in what discovery is and using it to understand challenges • Travel to meet prospects in the field and land deals • Owning knowledge areas in the Solutions Engineering team • Running Proofs of Concept with defined success criteria • Handling detailed scoping to ensure customers are successful • Building relationships with people at prospect organizations • Designing integrations of Metronome into prospect systems.

• Lead technical discovery and solution scoping conversations with Corporate, Mid-Market, and Enterprise customers. • Partner with Sales to define technical strategies that support AMER pipeline growth and services revenue targets. • Own the technical relationship with prospects and customers during the sales cycle, from initial discovery through proposal and closure. • Design scalable customer experience, support, ITSM, automation, data, and AI-enabled solutions aligned with customer requirements. • Identify opportunities to incorporate AI, automation, agents, workflows, and knowledge-based systems into customer solutions. • Support Solutions Architects in key customer meetings, technical workshops, executive presentations, and strategic opportunities. • Drive best practices within the AMER Solutions Architecture team and apply global standards to regional execution. • Create a regular business rhythm with AMER Sales counterparts to ensure service propositions are included in relevant sales proposals. • Help define and execute the regional partnership strategy, including technology partners, implementation partners, and AI ecosystem partners. • Ensure all scopes are aligned with company methodology, delivery standards, technical feasibility, and customer success outcomes. • Lead, mentor, attract, and retain high-performing presales and solutions talent. • Create services sales strategies aligned with the Sales organization. • Provide weekly reporting on AMER pipeline, deal progression, technical risks, services opportunities, and action plans to achieve targets. • Translate business requirements into technical solutions, architecture recommendations, implementation plans, and measurable business outcomes. • Support customer pilots, Proofs of Concept, demos, solution prototypes, and AI-enabled workflow demonstrations. • Stay current on emerging AI technologies, agentic workflows, automation tools, API-driven architectures, and customer experience innovation.

• Design & Build: Develop, test, and deploy scalable Workday integrations using Workday Studio, EIB, Core Connectors, Cloud Connect, PECI, and Web Services. • Cross-Functional Collaboration: Partner with People, Payroll, Benefits, Talent Acquisition, Finance, IT, and Security to translate business needs into robust technical designs and data mappings. • End-to-End Ownership: Lead integrations through their full lifecycle—from initial discovery and architecture through testing, deployment, and ongoing optimization. • Operational Excellence: Manage the integration service queue, driving root-cause analysis on production failures to continuously reduce technical debt and manual fixes. • Health & Governance: Enhance alerting, logging, error handling, and release testing (including Workday biannual updates) to proactively catch issues before they impact business operations. • Technical Leadership: Create clear documentation (runbooks, integration specs, data flow diagrams) and mentor peers on integration standards and best practices.