• Lead technical discovery and solution scoping conversations with Corporate, Mid-Market, and Enterprise customers. • Partner with Sales to define technical strategies that support AMER pipeline growth and services revenue targets. • Own the technical relationship with prospects and customers during the sales cycle, from initial discovery through proposal and closure. • Design scalable customer experience, support, ITSM, automation, data, and AI-enabled solutions aligned with customer requirements. • Identify opportunities to incorporate AI, automation, agents, workflows, and knowledge-based systems into customer solutions. • Support Solutions Architects in key customer meetings, technical workshops, executive presentations, and strategic opportunities. • Drive best practices within the AMER Solutions Architecture team and apply global standards to regional execution. • Create a regular business rhythm with AMER Sales counterparts to ensure service propositions are included in relevant sales proposals. • Help define and execute the regional partnership strategy, including technology partners, implementation partners, and AI ecosystem partners. • Ensure all scopes are aligned with company methodology, delivery standards, technical feasibility, and customer success outcomes. • Lead, mentor, attract, and retain high-performing presales and solutions talent. • Create services sales strategies aligned with the Sales organization. • Provide weekly reporting on AMER pipeline, deal progression, technical risks, services opportunities, and action plans to achieve targets. • Translate business requirements into technical solutions, architecture recommendations, implementation plans, and measurable business outcomes. • Support customer pilots, Proofs of Concept, demos, solution prototypes, and AI-enabled workflow demonstrations. • Stay current on emerging AI technologies, agentic workflows, automation tools, API-driven architectures, and customer experience innovation.

• Design & Build: Develop, test, and deploy scalable Workday integrations using Workday Studio, EIB, Core Connectors, Cloud Connect, PECI, and Web Services. • Cross-Functional Collaboration: Partner with People, Payroll, Benefits, Talent Acquisition, Finance, IT, and Security to translate business needs into robust technical designs and data mappings. • End-to-End Ownership: Lead integrations through their full lifecycle—from initial discovery and architecture through testing, deployment, and ongoing optimization. • Operational Excellence: Manage the integration service queue, driving root-cause analysis on production failures to continuously reduce technical debt and manual fixes. • Health & Governance: Enhance alerting, logging, error handling, and release testing (including Workday biannual updates) to proactively catch issues before they impact business operations. • Technical Leadership: Create clear documentation (runbooks, integration specs, data flow diagrams) and mentor peers on integration standards and best practices.

• Lead regional digital transformation programs within DSV Supply Chain Solutions • Manage projects from initiation through implementation, hypercare, and operational handover • Conduct workshops with clients and internal stakeholders to define business processes • Coordinate cross-functional teams, perform risk management, and manage change requests • Establish and monitor KPIs, track benefits realization, and drive continuous improvement

• Lead the corporate AI strategy for employees, ensuring the tactical roll-out of that vision and maintaining continuous, seamless coordination with technology and HR leaders to align expectations and mobilize necessary resources to deliver results. • Lead the management of the portfolio of AI solutions for employees, ensuring an ecosystem that enables decentralized use of AI and analytically calibrating investment decisions. • Drive cultural change alongside the People team with data-driven adoption plans that go beyond technical training. • Actively participate in AI governance forums with Information Security and Data Privacy teams. • Proactively manage relationships with key vendors, ensuring strategic alignment and co-creating the roadmap to support the transformation. • Create an environment that fosters the development of high-performance talent; responsible for performance management, ensuring agile day-to-day execution, and implementing routines that enable team autonomy and accountability.