Experience. A better way.
Senior Partner Solutions Engineer
Location
Australia
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Senior Partner Solutions Engineer
Talkdesk
• Design and execute comprehensive enablement plans to educate partner Solutions Architects and Sales Engineers on the Talkdesk value proposition, product architecture, competitive differentiators, and roadmap. • Support the development of Partner Competency Centers by coaching on effective technical discovery, platform demonstrations, and proof-of-concept (POC) execution. • Develop and maintain deep domain expertise in the regional Partner landscape, understanding their current go-to-market (GTM) strategy, areas of focus, and identifying new opportunities for expansion. • Provide technical expertise on Agentic AI solutions within the contact center, including prompt engineering, RAG implementations, tools integration, and guardrail best practices. • Provide technical oversight, guidance, and direct assistance to Partner sales teams in understanding complex customer business and technical requirements, use cases, and solution design. • Lead advanced technical discussions, conduct compelling demonstrations of the Talkdesk platform, and articulate the ease of integration within an enterprise ecosystem. • Develop a deep understanding of the enterprise ecosystem, including integration requirements with CRM (e.g., Salesforce, Microsoft Dynamics), WFM, Knowledge Management, and UCaaS vendors. • Act as the critical communication channel to Talkdesk Product Management and Engineering teams, relaying Partner and customer needs, market trends, and product enhancement requests. • Represent Talkdesk as a technical expert at regional Partner summits, technical events, webinars, and conferences. • Ability to travel approximately 35-70% of the time across Australia, New Zealand, Singapore, and other ASEAN countries as required.
Job Requirements
- 10+ years of experience as a Partner Solutions Engineer or Pre-Sales Engineer in the CCaaS/CXA sector.
- Professional fluency in English is required. Proficiency in additional regional languages (e.g., Filipino) is highly desirable.
- Excellent communication, presentation, and whiteboard session skills with an ability to lead advanced technical discussions and deliver compelling platform demonstrations for enterprise customers & Partners.
- Solid experience working with Service Providers, Regional Systems Integrators, National Partners, and VARs, with a proven understanding of a partner-centric GTM approach within the APAC markets.
- Proven ability to lead and drive complex technical engagements and serve as a subject matter expert without direct people management responsibilities.
- Experience with at least one Unified Communication protocol (e.g., SIP, WebRTC, RTP) and familiarity with Call/Message processing Proxies and Session Border Controllers.
- Hands-on experience or strong familiarity with modern Agentic AI technologies, including the practical application of LLMs for Contact Center and Customer Experience Automation use cases.
- Bachelor's degree in Engineering, Computer Science, MIS, or an equivalent combination of education and years of relevant experience.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Related Guides
Related Categories
Related Job Pages
More Solutions Engineer Jobs
Solution Architect – DACH
Insider OneThe #1 platform that brings everything marketing and customer engagement teams need in one place, to become unstoppable.
• Proactively engage with and reach out to customer technical decision-makers and influencers. Utilize information on customer business, industry, needs, competitive landscape, and key priorities to support the customer's digital transformation. • Run data workshops to build plans for implementing solutions that align with customer business goals and technical environments. • Drive pilots, proofs of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact. • Troubleshoot technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions. • Identify, escalate, and work to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and route non-technical issues for removal by appropriate parties. • Proactively engage with product and support teams (e.g., engineering) to remediate blockers by conveying impact. • Leverage best practices to guide customer strategy and future growth for Insider One by cultivating customer affinity with Insider One solutions that drive impact for the customer.
Role Description We are hiring a Senior Pre-Sales Solutions Architect to serve as a quota-carrying technical leader responsible for designing scalable, client-focused solutions for complex sales opportunities. This role leads the technical design process from discovery through certified handoff to Onboarding, ensuring alignment with business requirements, technical capabilities, and implementation objectives. - Own primary architecture coverage and support Account Executives on strategic enterprise opportunities, competitive displacement deals, and complex multi-product architectures. - Lead enterprise architecture-definition engagements—requirements analysis, target-state design, integration strategy, and non-functional requirement definition. - Serve as the senior technical design authority in high-stakes engagements, building relationships with customer enterprise architects, security teams, and VP/C-level technical stakeholders. - Define and own the organization's pre-sales design methodology, including reference-architecture frameworks and design-review standards. - Author and maintain the organization's authoritative technical assets: reference architectures, integration pattern libraries, and security architecture guidelines. - Lead complex security and compliance architecture reviews during the sales cycle. - Own the technical hand-off to Onboarding on strategic accounts. - Lead structured technical sessions with Product and Engineering. - Mentor and develop Solutions Architects through design coaching and ongoing skills development. - Provide authoritative responses to complex architecture, security, and integration evaluations. - Obtain and maintain relevant payment, security, and privacy certifications as required. - Travel as required to support business development (up to 35%). Qualifications - 7+ years in solutions architecture, sales/solutions engineering, technical consulting, or integration engineering. - Demonstrated depth in API design and integration, data modeling, and security/compliance architecture. - Proven ability to lead technical engagements independently with enterprise and C/VP-level technical stakeholders. - Track record of authoring reusable technical assets and mentoring other technical staff. - Domain experience in payments, fraud, risk, or adjacent regulated environments strongly preferred. - Bachelor's degree in a technical field or equivalent practical experience; relevant security or cloud certifications a plus. Requirements - Enterprise solution architecture and complex, multi-system integration design. - Advanced security and compliance architecture (payments/fraud domain). - Design standard, reference architecture, SOW, and hand-off standard authorship. - Senior technical stakeholder engagement and competitive differentiation. - Mentorship, design coaching, and team capability development. - Cross-functional technical leadership across Product, Engineering, and Onboarding. - Ambiguity tolerance in high-complexity, high-stakes deal cycles. Key Performance Indicators - Quota attainment/win rate on Tier 1 and strategic opportunities. - SC-influenced pipeline on strategic accounts. - POC/pilot technical success rate. - Time to revenue (shared with Onboarding). - Design-package quality at hand-off, measured by Onboarding acceptance. - SOW quality and turnaround. - Reduction in post-close technical escalations and time-to-revenue delays. - Adoption and reuse of authored reference architectures and design standards. - Team capability uplift. Additional Details - Potential Salary Range: The base salary range for this position is $140,000 to $155,000 annually. - This role is eligible for remote US-based (work-from-home) locations. - Visa Sponsorship: Employment eligibility to work for Accertify in the U.S. is required. Why Join Accertify? At Accertify, we offer more than just a paycheck—we invest in our people through competitive rewards, meaningful benefits, professional development opportunities, flexible ways of working, and programs that support your overall well-being.
Senior Software Engineer, Card Solutions – Backend-Focused, Partner Integration
ReapGlobal financial infrastructure powered by stablecoins
• Design and build backend services for card transaction processing, fraud detection, and/or card program management • Contribute to system architecture and technical decision-making with a focus on performance, fault tolerance, and maintainability • Collaborate with cross-functional stakeholders (Product, Risk, Finance, Compliance) to deliver robust, compliant financial systems • Write clean, observable, and well-tested code in a service-oriented architecture • Participate in code reviews, incident response, and ongoing reliability improvements • Help evolve our engineering practices, tools, and system designs as we scale
Senior Solutions Architect
IXOPAYOur mission at IXOPAY, a TokenEx Company, is to secure and optimize payments for global commerce. We’re building an integrated platform that optimizes payment transactions and protects payments data. For merchants who understand that payments are now a strategic function, IXOPAY, a TokenEx Company is a complete payments optimization platform that delivers best-in-class tokenization and transaction routing. We believe our people are our most valuable asset and that our culture is defined by our core values that align the organization with our mission and strategy.
Role Description We are seeking a highly skilled and customer-focused Sr. Solutions Architect to join our team. In this role, you will work closely with enterprise customers to understand their complex business requirements and design tailored solutions to achieve their payment outcomes. - Serve as the primary technical point of contact for enterprise clients, building strong relationships and driving strategic technical discussions with executive and C-suite stakeholders. - Partner with customers to define requirements and architect scalable, resilient payment solutions that integrate seamlessly into their existing technical stacks and processes. - Provide expert technical guidance and hands-on oversight during implementation and deployment to ensure seamless go-lives for the most complex integrations. - Translate and communicate complex technical requirements to internal Product, Engineering, and Customer Experience teams to ensure alignment throughout the delivery lifecycle. - Lead design reviews for high-impact architecture, establish team best practices, and mentor junior Solutions Architects. - Gather client feedback on solution performance and usability to influence the product roadmap and drive continuous improvement. - Develop training documentation for client teams, stay ahead of industry/regulatory trends, and maintain required payment, security, and privacy certifications. Qualifications - Bachelor’s degree in Computer Science, IT, or equivalent experience. - 10+ years of progressive experience in solutions architecture, technical consulting, or enterprise client delivery (preferably in payments/FinTech). - Proven success leading major, high-value client engagements with significant financial or technical complexity. - Deep familiarity with complex payment ecosystems, software integration patterns, and translating technical concepts into actionable business strategies. - Exceptional interpersonal skills with the ability to bridge the gap between deep technical implementation and executive-level business goals. - Familiarity with agile software practices, strong structured problem-solving skills, and a focus on operational excellence. - Flexibility to travel up to 25% for client engagements as needed. Benefits - Competitive salary and benefits. - Opportunities for growth and development. - A collaborative and supportive team environment. - Medical, Dental & Vision Insurance. - Flexible Spending Account (FSA) & Health Savings Account (HSA). - Employer-paid Life, AD&D, STD & LTD Insurance. - Unlimited PTO & Paid Holidays. - 401(k) Plan with Employer Match. Company Description IXOPAY is the enterprise-grade global payment infrastructure platform built for the era of agentic commerce, equipping merchants and businesses with AI-driven intelligence, orchestration, advanced tokenization, and the tools to power every step of their payments journey. We believe our people are our most valuable asset and that our culture is defined by our core values that align the organization with our mission and strategy. IXOPAY is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. IXOPAY participates in E-Verify.


