• Oversee the design, implementation, and management of hybrid cloud solutions • Provide strategic leadership in integrating on-premises Active Directory with Azure • Mentor team members and drive innovative solutions • Guide and support Azure and Infrastructure engineers • Plan, execute, and support the migration of workloads to Azure • Maintain and operate the Azure environment • Identify and execute strategies for cost reduction • Implement Azure best practices for governance, security, and monitoring • Support application teams by provisioning Azure resources • Contribute to automation and infrastructure-as-code initiatives • Create and maintain technical documentation and procedures • Lead cyber-recovery capabilities and design Zero Trust security model • Design and maintain global IT infrastructure DR strategy

Role Description This role will be responsible for leading the analysis, planning, evaluation, implementation, and validation of excellent innovative Contact Center solutions. - Help learn/incorporate new data, advise on reporting options, how to transition stuff like flat call data to working with call segment data (switch to internal transfers). - Provide technical guidance in various contact center initiatives (review, input, recommend) by enforcing the vision of platform architecture and ensuring alignment to strategic roadmap. - Develop, evangelize, nurture, and refine best practices, tools, and processes for accelerating the adoption and delivery of contact center capabilities in a continuous fashion. - Lead and participate in pilot development, coding or troubleshooting. - Provide oversight in the planning, evaluation, recommendation, implementation, and validation of new/emerging technologies. - Provide technical training and education to delivery teams and business partners. - Collaborate with the architecture team to ensure that the technical solution designs and implementation are consistent with the architectural vision. - Own and drive adoption of development tools and best practices across the area's technology portfolio. - Function as subject matter expert and advocate for various contact center capabilities. - Communicate and present technical aspects, risks, challenges, and selling points of a solution to IT and Business partners. - Evaluate and recommend optimal design patterns, builds and implementations. - Collaborate with platform and engineering teams to mature Code quality management, automated testing, and environment management practices. - Support and nurture discovery of reusable patterns across the area's technology portfolio. - Leverage Technology research skills, ability to apply technology advancements to business use cases. - Collaborate with vendors and platform teams to optimize new product and service offerings. Qualifications - Bachelor's degree in Computer Science or a related discipline. - 4 or more years of experience in systems analysis and application program development. - 5 years of experience developing Cloud Contact Center solutions like IVR, Queuing & Routing, Callback Assist, Recording Services, WFM/WFO, Analytics, Digital Service Products (IVA/Chat/Text/SMS) and Omni channel. - Experience working with Genesys products with emphasis on PureConnect and Genesys Cloud products. - Experience administrating and supporting PureCloud (Genesys Cloud). - Experience with agile teams and Scrum. - Industry awareness about evolving design patterns for Cloud and Software-as-a-service provider-based solution integration. - Experience with RESTFUL APIs using .net core. - Knowledge and experience working with Genesys Cloud APIs, Architect for system integrations. - Requires excellent communication skills, analytical ability, strong judgment and management skills, financial acumen and discipline. - Scripting experience using Python, JavaScript, batch files, or similar. - Ability to work independently as well cooperatively in a group environment to achieve common goals. Requirements - EventBridge, AWS, Architect, Scripts, ASR/TTS/NLP, Cloud app testing/security. - IVR, Custom Scripts (both IB and OB), Alerting, Automation (WFM, agent movement, testing), Bots, Integrations (CRM, Nexidia, IEX).

Role Description Snowflake seeks a Senior Cloud Support Engineer (CSE) who combines technical expertise, customer empathy, and an AI-first mindset. You'll leverage and refine AI tools to accelerate troubleshooting, improve knowledge bases, and reduce time to resolution—safely and responsibly. Experience in 24x7 technical support, escalation handling, on-call rotations, and incident management is ideal. As a Senior Cloud Support Engineer, you manage customer cases and are accountable for accelerating their time-to-resolution, ensuring platform stability, and driving a world-class support experience. Operating as a full-stack technical support resource, this role blends deep hands-on troubleshooting with the customer empathy and communication skills of a trusted advisor. Key Responsibilities: - Customer Value and Incident Ownership - Own the Customer Experience: Manage customer issues from initial triage through resolution and follow-up, ensuring clear communication and timely updates. - Deliver Support Value with AI: Leverage AI assistants and diagnostics to accelerate triage and root-cause analysis while maintaining accuracy and safety standards. - Outcome-Based Support: Focus on business impact, ensuring resolutions fix issues, reduce recurrence, and improve reliability. - Customer Empathy and Communication: Provide technical analysis and guidance via email, web, and phone, adapting to customer expertise levels. - Technical Execution and Collaboration - AI-Assisted Triage: Use AI to summarize logs, generate hypotheses, and draft responses—critically validating outputs before sharing. - Tooling Expertise: Utilize Snowflake environment, connectors, and internal tools to investigate and test solutions. - Cross-Functional Collaboration: Partner with Engineering, Product, and Customer Success to resolve systemic issues. - Knowledge Management: Document solutions in knowledge bases, refining AI-assisted drafts for quality. - Feedback and Innovation: Provide input on product behavior, documentation gaps, and AI-tool performance. - Bug Reporting: Document and collaborate on bugs and feature requests with engineering teams. - Operational Coverage: Support holiday/weekend rotations and on-call requirements. Special Requirement: Ability to work a shift schedule from 12:00 PM to 9:00 PM JST, including a 1-hour break. May require schedule flexibility and shift changes based on business needs. Qualifications - 5+ years of experience in technical support (customer-facing, ideally 24x7). - Strong AI fluency, including prompt engineering, context management, and the ability to critically validate AI outputs and know when to fall back to manual investigation. - Experience with AI-powered tooling (e.g., coding assistants/agentic IDEs) and modern support environments. - Solid technical troubleshooting skills, including comfort with SQL. - Strong knowledge of at least one major RDBMS. - In-depth understanding of SQL data types, aggregations, and advanced functions including analytical/window functions. - Proven experience with query lifecycle, profiles, and execution/explain plans. - Advanced skills in interpreting SQL queries and execution workflow logic. - Proficiency with JSON, XML, and other semi-structured data formats. - Experience with querying and transforming semi-structured data. - In-depth knowledge of various caching mechanisms and ability to take advantage of caching strategies to enhance performance. - Major cloud platform experience (AWS, Azure, GCP). - Basic understanding of cloud services, architecture, and best practices. - A deep understanding of resource locks and experience with managing concurrent transactions. - Strong written/verbal Japanese communication. - Basic verbal communication skills in English. - Intermediate or higher English reading and writing skills. Preferred - Snowflake experience. - Advance Workflow automation CI/CD tooling experience. - AI-powered support or SRE workflow experience. - Relevant certifications (SnowPro, cloud certs). - Experience working with a distributed database i.e. big data and/or MPP (massively parallel processing) databases. - Database migration and ETL experience. - Ability to monitor and optimize cloud spending using cost management tools and strategies. - Demonstrated ability to analyze and tune query performance and provide detailed recommendations for performance improvement. - Proven ability with rewriting joins for optimization while maintaining logical consistency. - Proficient in database patch and release management. - Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats). - Experience with designing and implementing high availability and disaster recovery plans. - In-depth Knowledge of data warehousing resource allocation and optimization. - Expertise in identifying scenarios for scaling up and scaling out of cloud resources. - Expertise in managing schedules of jobs and tasks for maximum throughput. Company Description Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Role Description CMG Financial is hiring a Senior Cloud DBA who leads the lifecycle management of enterprise database platforms spanning on-premises SQL Server, Azure SQL, and cloud-native services including PostgreSQL, Snowflake, and Databricks. This role owns database availability, security, and performance across hybrid and multi-cloud environments, balancing operational excellence with strategic cloud migration and DevOps-driven automation. - On-premises SQL Server and Azure SQL Managed Instance environments - Cloud-native database platforms: PostgreSQL, Snowflake, Databricks - Cloud migration planning, execution, and optimization - Database security, access controls, auditing, and compliance - DevOps practices: CI/CD pipelines, Infrastructure as Code, and automation - High availability, disaster recovery, and database reliability engineering Qualifications - 5+ years in database administration with strong SQL Server and Azure SQL expertise - Proven experience migrating databases from on-premises to cloud environments - Hands-on with Always On Availability Groups, DAGs, and SQL Server HA features - Working knowledge of at least one cloud-native platform: Snowflake, Databricks, or PostgreSQL - Experience building CI/CD pipelines and managing Infrastructure as Code (Terraform, ARM, Bicep) - Strong scripting skills in Python, PowerShell, or Bash - Proficiency in database security, encryption, auditing, and performance tuning Requirements - Migrate on-premises SQL Server databases to Azure SQL Managed Instance with minimal downtime and optimized configurations - Evaluate and recommend target platforms (Azure SQL, PostgreSQL, Snowflake, Databricks) based on workload characteristics - Perform routine maintenance on SQL Server instances including index optimization, statistics updates, integrity checks, and performance tuning - Manage Byte database upgrades and lower environment refreshes with production data - Conduct query optimization, execution plan analysis, and workload profiling - Administer Azure SQL databases including elastic pools, serverless tiers, and geo-replication - Manage PostgreSQL deployments including replication (logical/streaming), backup/recovery, partitioning, and index strategies - Administer Snowflake platform: roles, permissions, security policies, warehouse sizing, query optimization, and clustering - Support Databricks environments: cluster administration, Unity Catalog, Delta Lake/Lakehouse architecture, and Spark tuning - Implement Azure security measures including access controls, firewalls, Transparent Data Encryption, and auditing - Manage on-prem SQL Server security: user provisioning, role-based access, and vulnerability assessments - Enforce security policies and data governance across Snowflake, Databricks, and PostgreSQL - Configure and manage Distributed Availability Groups (DAGs) and Always On AGs with read-only intent for reporting - Design backup/recovery strategies and conduct DR testing across all platforms - Build and maintain CI/CD pipelines for database deployments using Azure DevOps, GitHub Actions, or Jenkins - Develop Infrastructure as Code (Terraform, ARM templates, Bicep) for provisioning database resources - Automate schema migrations, data refreshes, and validation workflows using Python, PowerShell, or Bash - Implement monitoring and alerting (Azure Monitor, Grafana, Datadog) for database health and performance - Manage version control of database schemas and migration scripts using Git - Provide DBA support for Byte DB Archive and address ad-hoc database requests Benefits - This role is a remote position that is currently allocated for candidates within geographic regions that do not currently require base wage disclosure. - The compensation range for this position will be provided upon request. - Due to their geographic location, residents of the states of CA & CO, and for NY, Etc. are excluded from this role at this time.