• Provide service and repair of Gas detection equipment and systems. • Perform on-site installation and commissioning. • Oversee any necessary diagnoses and troubleshooting. • Instruct customers in operation and maintenance of the system. • Serve as company liaison with customers on administrative and technical matters for assigned projects. • Interpret customers’ needs and clarify problem resolution responsibilities. • Plan and undertake routine service calls within defined territory. • Ensure maintenance of spares, consumables, and accessories in the company vehicle. • Control individual expenses and maintain company assets. • Ensure test equipment is calibrated and tested at defined intervals. • Provide weekly and monthly reports to Service Manager with call plans for following week.

• Receive, understand, route and handle customer technical requests such as product or service malfunctions. • Communicate status and provide solutions to the customer to enable Remote resolution or Diagnosis before dispatch. • Collaborate with the wider organization to provide exceptional service to our customers. • Services include proactive, predictive, upgrades and installations related support.

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines. • Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being. • Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database. • Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures. • Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy. • Support revenue growth through the promotion and retention of service agreements. • Interface with customers in a professional, pleasant and calm demeanor. • Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.

• Supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions in pharma environment. • Installs and optimizes hardware/software/network products and configurations at customer sites. • Diagnoses and resolves product performance problems. • Performs maintenance and repairs. • Ensures customer satisfaction by advising customers on preventive maintenance and configurations. • Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. • Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software. • Train other field engineers and customers in the solutions.