Role Description - Program Design & Governance - Define enterprise DR governance framework (policy, standards, controls, RACI) - Establish risk-based testing methodology and frequency model - Define “what, how, and evidence” for DR testing - Testing Governance & Oversight - Define annual DR testing plan and coverage model - Implement governance cadence (quarterly reviews, approvals) - Track execution and validate results - Issue Management Framework - Define DR issue logging, severity classification, SLA, and remediation tracking - Implement centralized issue tracking - Regulatory & Audit Readiness - Produce auditable evidence and reporting - Support NY DFS and internal audit attestation requirements - Automation Enablement - Build integrated data model and implement Power Platform solution for: - Tracking test coverage and results - Audit traceability and reporting - Executive dashboards - Essential Job Functions - Oversees the planning and controlling of day to day project tasks and budgets - Implements organizational governance - Interacts with business and IT partners within the immediate environment to foster commitment and teamwork. Handles specific customer challenges (escalation) - Works with business unit to define critical business needs and arranges appropriate resources - Is responsible for the delivery of large scale projects to the business including risk, quality, and change management, system dependency touch points, schedule and financial management - Is accountable for work request evaluation and authorization, development and submission of work orders, as well as review of cost estimates from the suppliers - Is accountable for Acceptance Criteria and execution of Acceptance Testing at program level - Is responsible for project level planning, monitoring and reporting on project performance - Signs off on project deliverables - Performs internal project close down - Conducts Post-Implementation Reviews Qualifications - At least 4 years of experience in IT disaster recovery program management - High school diploma or equivalent required. Bachelor’s degree preferred or equivalent, relevant experience - Fluency in English - ISO 27031 Certification (nice to have) Requirements - Disaster Recovery - Advanced - Program Management - Advanced - Software / Tool Skills - PowerApps / PowerBI - Intermediate - Cloud Environment - On Premise Benefits - Competitive salary and performance-based bonuses - Comprehensive benefits package - Career development and training opportunities - Flexible work arrangements (remote) - Dynamic and inclusive work culture within a globally renowned group - Private Health and Dental Insurance - Pension Plan - Meals tickets - Life Insurance

Role Description Thunderbird is growing beyond our free desktop and mobile applications, and we’re looking for a Senior Privacy & Compliance Program Manager to help build and strengthen the privacy, compliance, data governance, and vendor review practices that support MZLA’s products and operations. Privacy and compliance are central to how we build and maintain user trust, particularly for a global user base with a significant presence in Europe. As MZLA expands its products and services, this role will help ensure that data is collected, used, shared, retained, and governed responsibly, in line with Thunderbird’s values and user trust commitments. You will help translate privacy, security, and compliance requirements into practical processes that fit our products and services, infrastructure, support workflows, vendor ecosystem, and operating model. MZLA is a small, growing organization, and the right person will be a hands-on program manager who can create structure without overcomplicating the work. You will work across legal, engineering, product, support, finance, operations, and other Mozilla-wide partners to clarify ownership, track open items, identify when issues need escalation, and keep cross-functional privacy and compliance work moving. This role requires strong judgment, excellent follow-through, and the ability to operate across legal, technical, operational, and leadership contexts. You will help ensure privacy and compliance work is well coordinated, appropriately documented, and grounded in practical processes that support user trust and responsible product development. This role requires regular overlap with Eastern Time working hours for meetings, collaboration, and time-sensitive coordination. We welcome candidates in other time zones who can consistently maintain meaningful overlap with ET. Qualifications - 8+ years of relevant professional experience, preferably within a software, SaaS, technology, or technical product environment. - 5+ years of direct or closely related hands-on experience in privacy operations, compliance program management, GRC, legal operations, security compliance, vendor governance, data governance, or a similar function. - Experience coordinating cross-functional programs across legal, engineering, product, support, finance, and operations teams, including work with external counsel, advisors, auditors, consultants, or vendors to move complex work forward. - Experience supporting vendor, tool, or subprocessor reviews, including privacy, security, legal, and operational risk considerations. - Experience supporting privacy operations, data governance, or user-rights workflows for products or services with international users, including areas such as GDPR or EU privacy requirements, DSARs, deletion or export requests, data inventories, records of processing, retention, access controls, or privacy policy maintenance. - Technical fluency and the ability to work with technical teams to understand how data moves through systems, including cloud services, vendor tools, support systems, logs, telemetry, authentication, access permissions, and data storage. - Familiarity with incident response, breach readiness, or security/privacy escalation processes. - Strong project and program management skills, excellent written communication, sound judgment, and the ability to build pragmatic, right-sized processes for a small but growing organization. - Ability to learn, evaluate, and responsibly use emerging technologies, including AI-enabled tools, to improve work processes. - Ability to operate with initiative in areas where processes are still evolving, including identifying stakeholders, proposing next steps, clarifying ownership, and knowing when to escalate. Requirements - Experience supporting ISO 27001 readiness, SOC 2 readiness, audits, certifications, or similar compliance efforts. - Experience working in an open-source, consumer software, communications, email, privacy-focused, or mission-driven technology organization. - Experience developing training or enablement materials for privacy, security, compliance, vendor review, or data handling. - Experience with GRC platforms, policy management tools, ticketing systems, vendor management tools, or other systems used to track compliance workflows. - Privacy certification such as CIPP/E, CIPP/US, CIPM, or similar. Benefits - Fully remote work & schedule flexibility - Company-provided laptop - Annual bonus program - Monthly remote work stipend - Annual professional development stipend - Access to Coursera learning platform - Industry conferences - Company all-hands and team gatherings - 24 days PTO per year (prorated) - Your birthday off - Year-end company shutdown - 9 wellbeing days - Public holidays - Other paid leave - Quarterly wellbeing stipend for personal/family activities - 401(k) contributions - Health, dental, & vision insurance - Disability insurance - Life insurance - Employee assistance program - Paid parental leave - Paid sick days Work Eligibility Applicants must reside in and have permanent work authorization for the country location(s) specified in the posting. We are unable to consider applicants outside of these markets at this time. And, we do not provide visa sponsorship. How to Apply Please apply directly through our career page. We carefully review every cover letter and screening question, so take the time to answer each fully. We value authentic, thoughtful responses that reflect your own experience and perspective. It is fine to use AI tools to polish your writing, but your answers should be your own. Candidates who submit generic or unoriginal AI-generated responses may be disqualified from further consideration. Our Commitment to Diversity, Equity, and Inclusion MZLA believes in the value of diverse creative practices and forms of knowledge, and knows diversity, equity and inclusion are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions. We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. MZLA will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose. We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodations@thunderbird.net to request accommodation.

Role Description The Program Coordinator will join a team of professionals working in a fast paced, team environment. The Program Coordinator facilitates and manages various processes (client specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first level customer support to Hiring Managers and suppliers. - Assist Hiring managers, Staffing Specialists and suppliers during all stages of the contract labor acquisition process including but not limited to: interview scheduling, onboarding, worker assignment management, time and expense management and offboarding. - Document all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction. - Maintain and update worker assignments to reflect appropriate changes. - Provide constant communication to clients, suppliers, contingent workers and other partners via face to face meetings, email and phone. - Conduct research and analysis to resolve client’s or supplier inquiries as needed. - Provide program status reports to leadership as required. - Monitor performance against contract SLA’s (i.e. pending end of assignments, invoicing, time and expense management and vendor compliance tracking). - Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner so the contractor can start assignment on time. Qualifications - Excellent analytical and problem solving skills - Excellent documentation and follow up skills - Strong determination to impact performance - Time Management, self-motivated and perseverance - Excellent customer service skills - Excellent verbal and written communication skills - 0-2 or more years of staffing and/or MSP experience - Bachelor’s Degree - MS Office/Tools - advanced skills Requirements - Location disclaimer: This position is open to North America locations outside of California, Colorado, New Jersey, New York, Washington and Maryland. Benefits - Medical, dental & vision - Hospital plans - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents) - Company paid short and long-term disability - Health & Dependent Care Spending Accounts (HSA & DCFSA) - Employee Assistance Program - Tuition Assistance - Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)

• Lead the end-to-end planning, execution, governance, and delivery of all claims-related implementation activities • Collaborate closely with product managers and leaders supporting Provider Data, Configuration (provider contracts, benefits, utilization management, business rules), and Capitation to ensure a seamless migration, precise claims adjudication, and operational readiness for go-live • Accountable for end-to-end implementation and issue resolution for the QNXT Claims workstream, driving the complete migration off the IKA platform • Manage the claims implementation plan across operations, configuration, testing, data conversion, training, cutover, and post-go-live stabilization • Maintain RAID logs, decision logs, and status reporting • Coordinate alignment across Claims, Provider Data, Benefits, Utilization Management, and Capitation to ensure accurate future-state claims adjudication, pricing, and payment • Direct day-to-day collaboration with external implementation consultants and software vendors to ensure scope, timelines, deliverables, and architecture decisions stay on track • Lead preparations for system testing, defect triage, mock conversions, go-live cutover, and post-implementation stabilization while validating contingency and readiness plans • Proactively identify execution risks, workflow gaps, and dependency issues to safeguard project timelines, claims accuracy, and stakeholder confidence