• Manage and progress the UK statutory audit (FRS 102) • Manage the US GAAP audit and reporting requirements for our US parent company • Own the comparison and reconciliation between UK FRS 102 and US GAAP treatments • Complete reconciliation work between the old and new systems that wasn't finished during cutover • Support audit consolidation across the group's European entities • Act as the main point of contact for external auditors during this period • Keep the audit process on track ahead of a permanent finance hire joining in September

• Receber, registrar, classificar e tratar chamados técnicos. • Realizar atendimento remoto aos usuários. • Diagnosticar incidentes de infraestrutura. • Solucionar problemas dentro do escopo N1 e N2. • Escalonar incidentes para especialistas (N3) quando necessário. • Registrar todas as ações executadas durante o atendimento. • Garantir o cumprimento dos SLAs estabelecidos. • Administração básica de servidores Windows. • Suporte a Active Directory. • Supporte a compartilhamentos de rede. • Monitoramento dos serviços críticos.

• Lead the IT Operations team across logistics, onboarding, and procurement. • Partner with cross-functional stakeholders in HR, Talent, Finance, and People Programs to align on shared goals and deliver a cohesive employee experience. • Own and drive operational projects with the support of your team, keeping initiatives on track and stakeholders informed. • Define and oversee the global hardware asset management strategy across all key hubs, ensuring system integrity and data accuracy in our ITAM platform. • Establish governance for regular asset audits and lifecycle workflows, holding the team accountable for maintaining high inventory standards. • Oversee the end-to-end e-waste process, ensuring all retired assets are properly tracked and disposed of in compliance with environmental and security standards. • Partner with People Programs to deliver new hire orientations that set employees up for success from day one. • Serve as the primary IT point of contact for hiring managers, recruiters, and employees with questions about the IT onboarding process providing timely, accurate answers that keep the hiring machine moving. • Own the IT procurement function, overseeing a Procurement Lead who manages day-to-day vendor relationships, contract renewals, and purchase approvals to ensure cost efficiency. • Run internal communications for the IT team including messages distributed via the internal Slack bot and the IT team email alias ensuring clarity, accuracy, and the right timing. • Build and maintain dashboards in Jira and Oomnitza that surface operational health, asset data, and onboarding metrics for IT leadership. • Own the documentation of IT Operations processes, writing clear and actionable runbooks that scale with the team.

• Provide first- and second-level support for business systems such as Salesforce, NetSuite, Dayforce, and others. • Troubleshoot application issues, including login/access problems, data entry errors, report generation issues, and workflow inconsistencies. • Escalate software bugs, outages, and configuration requests to internal application admins or external vendors as needed. • Monitor incoming tickets, ensure accurate logging and categorization, and maintain SLAs for response and resolution. • Assist users in navigating system interfaces and business workflows. • Communicate changes, outages, and fixes related to business applications in collaboration with IT and business owners. • Create and update user-facing documentation and FAQs in the IT knowledge base. • Partner with internal product owners, IT Business Analysts, and Admin teams to relay end-user feedback and pain points. • Identify opportunities to reduce support volume through automation, documentation, or system enhancements. • Participate in testing of new features, integrations, or releases for supported platforms, as requested.