• Provide first- and second-level support for business systems such as Salesforce, NetSuite, Dayforce, and others. • Troubleshoot application issues, including login/access problems, data entry errors, report generation issues, and workflow inconsistencies. • Escalate software bugs, outages, and configuration requests to internal application admins or external vendors as needed. • Monitor incoming tickets, ensure accurate logging and categorization, and maintain SLAs for response and resolution. • Assist users in navigating system interfaces and business workflows. • Communicate changes, outages, and fixes related to business applications in collaboration with IT and business owners. • Create and update user-facing documentation and FAQs in the IT knowledge base. • Partner with internal product owners, IT Business Analysts, and Admin teams to relay end-user feedback and pain points. • Identify opportunities to reduce support volume through automation, documentation, or system enhancements. • Participate in testing of new features, integrations, or releases for supported platforms, as requested.

• Join Valley View's HIM team as a Charge Audit Specialist! • This position will optimize and support charge capture across the organization. • Partner with clinical departments to ensure billable services are accurately captured to optimize revenue stream. • Supports charging accuracy among clinical departments. • Promotes the accuracy of charging practices across the organization. • Serves as a liaison between clinical areas and revenue cycle teams to translate billing needs. • Effectively collaborate with practice operations in improving charge capture for their service lines. • Is a resource for providers, clinical team members, and leaders regarding charging workflows, charge code questions, and compliant charging. • Performs ongoing clinical service line reviews of medical records and associated billing to identify potential charging inaccuracies. • Develops action plans for corrections, quantifies revenue impact, and partners with clinical areas until resolution.

• Serve as the primary IT relationship manager for Commercial and Medical Affairs. • Develop a strong understanding of business strategies, operational processes, product launch priorities, and technology needs. • Translate business objectives and requirements into practical, scalable, and supportable technology solutions. • Develop and maintain the Commercial technology roadmap in alignment with organizational priorities. • Provide technology recommendations that improve business performance, user experience, compliance, and operational efficiency. • Provide IT oversight for Salesforce Life Sciences Cloud capabilities supporting Sales, Marketing, and Medical functions. • Partner with Commercial, Medical, Regulatory, Quality, and Legal stakeholders to prepare for and lead the future migration to Veeva PromoMats. • Ensure Commercial platforms are integrated appropriately with data, analytics, content, identity, and other enterprise systems. • Lead Commercial technology initiatives from business case development and requirements definition through implementation, validation, deployment, and support. • Develop project plans, budgets, resource requirements, status reporting, and risk mitigation strategies. • Manage relationships with software vendors, implementation partners, consultants, and managed service providers. • Support computer system validation and assurance activities where required. • Serve as the primary IT escalation point for Commercial and Medical Affairs application issues.

Title: IT - Developer II - V (Remote) - (2600356) Location: United States Job Description: US-OH-Fairfield Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Build your future with us The IT department is currently seeking a developer to analyze, design, code, test and deploy software programs and applications. This includes researching, designing, documenting, and modifying software specifications throughout the production lifecycle. The software developer will also analyze and amend software errors. To ensure active engagement in meetings, it is mandatory for all IT associates to have cameras turned on for all interactions with other associates, customers, and stakeholders. Your camera must be on and positioned correctly to clearly show your face. This practice is crucial for maintaining connection and engagement, as non-verbal cues are essential for effective communication. Work location and flexibility are subject to change based on evolving business needs, but generally, selected candidates who reside: - within 50 miles of Headquarters may be expected to work in a hybrid capacity, combining remote and onsite work when business needs necessitate. - more than 50 miles from Headquarters must be flexible and available to travel to Fairfield, OH, on an occasional basis for special events, training sessions, or key meetings. Be ready to: - understand and apply industry practices, architectural standards and department policies and procedures relating to work assignments - proactively suggest improvement to systems and procedures - develop integration solutions with 3rd party vendors - design and drive enterprise projects - draw on your knowledge of the systems development life cycle (SDLC) for application development, support, and maintenance - work in teams to support program development or future enhancements - ensure that solutions meet client needs - develop, test, and deploy code into the appropriate environment - prepare technical documentation for code and design changes, and debug, monitor, and troubleshoot end-user applications - participate in business solution workshops and share your configuration and integration expertise - write and consume web services Be equipped with: - 5+ years of Java development experience - creating new data model elements and extending the existing applications data model with new properties - knowledge of secure software development - must be highly competent in these technology areas: Java, JavaScript, and SQL - experience developing both REST and SOAP web services using XML and JSON - ability to work with XML, creating schemas, parsing with XPATH and XSLT - experience with Spring and other standard frameworks - comfortable using source code repositories such as GitHub - knowledge of HTML, CSS, and Angular is preferred - familiar with databases, such as DB2/Oracle, or SQL Server - ability to translate business requirements into technical specifications - knowledge of file handling and manipulation tools and techniques - ability to navigate various server technologies such as JBOSS on Linux - knowledge of insurance and claims - strong analytical, organizational, and time management skills - ability to provide application support, including responding to support after business hours - excellent verbal and written communication skills and teamwork skills with the proven ability to multi-task Preferred: - experience at Agile/Scrum project implementation Enhance your talents Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career. Enjoy benefits and amenities Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages. Embrace a diverse team As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. Learn more about the Federal Employment Notices.