• Join Valley View's HIM team as a Charge Audit Specialist! • This position will optimize and support charge capture across the organization. • Partner with clinical departments to ensure billable services are accurately captured to optimize revenue stream. • Supports charging accuracy among clinical departments. • Promotes the accuracy of charging practices across the organization. • Serves as a liaison between clinical areas and revenue cycle teams to translate billing needs. • Effectively collaborate with practice operations in improving charge capture for their service lines. • Is a resource for providers, clinical team members, and leaders regarding charging workflows, charge code questions, and compliant charging. • Performs ongoing clinical service line reviews of medical records and associated billing to identify potential charging inaccuracies. • Develops action plans for corrections, quantifies revenue impact, and partners with clinical areas until resolution.

• Serve as the primary IT relationship manager for Commercial and Medical Affairs. • Develop a strong understanding of business strategies, operational processes, product launch priorities, and technology needs. • Translate business objectives and requirements into practical, scalable, and supportable technology solutions. • Develop and maintain the Commercial technology roadmap in alignment with organizational priorities. • Provide technology recommendations that improve business performance, user experience, compliance, and operational efficiency. • Provide IT oversight for Salesforce Life Sciences Cloud capabilities supporting Sales, Marketing, and Medical functions. • Partner with Commercial, Medical, Regulatory, Quality, and Legal stakeholders to prepare for and lead the future migration to Veeva PromoMats. • Ensure Commercial platforms are integrated appropriately with data, analytics, content, identity, and other enterprise systems. • Lead Commercial technology initiatives from business case development and requirements definition through implementation, validation, deployment, and support. • Develop project plans, budgets, resource requirements, status reporting, and risk mitigation strategies. • Manage relationships with software vendors, implementation partners, consultants, and managed service providers. • Support computer system validation and assurance activities where required. • Serve as the primary IT escalation point for Commercial and Medical Affairs application issues.

Title: IT - Developer II - V (Remote) - (2600356) Location: United States Job Description: US-OH-Fairfield Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Build your future with us The IT department is currently seeking a developer to analyze, design, code, test and deploy software programs and applications. This includes researching, designing, documenting, and modifying software specifications throughout the production lifecycle. The software developer will also analyze and amend software errors. To ensure active engagement in meetings, it is mandatory for all IT associates to have cameras turned on for all interactions with other associates, customers, and stakeholders. Your camera must be on and positioned correctly to clearly show your face. This practice is crucial for maintaining connection and engagement, as non-verbal cues are essential for effective communication. Work location and flexibility are subject to change based on evolving business needs, but generally, selected candidates who reside: - within 50 miles of Headquarters may be expected to work in a hybrid capacity, combining remote and onsite work when business needs necessitate. - more than 50 miles from Headquarters must be flexible and available to travel to Fairfield, OH, on an occasional basis for special events, training sessions, or key meetings. Be ready to: - understand and apply industry practices, architectural standards and department policies and procedures relating to work assignments - proactively suggest improvement to systems and procedures - develop integration solutions with 3rd party vendors - design and drive enterprise projects - draw on your knowledge of the systems development life cycle (SDLC) for application development, support, and maintenance - work in teams to support program development or future enhancements - ensure that solutions meet client needs - develop, test, and deploy code into the appropriate environment - prepare technical documentation for code and design changes, and debug, monitor, and troubleshoot end-user applications - participate in business solution workshops and share your configuration and integration expertise - write and consume web services Be equipped with: - 5+ years of Java development experience - creating new data model elements and extending the existing applications data model with new properties - knowledge of secure software development - must be highly competent in these technology areas: Java, JavaScript, and SQL - experience developing both REST and SOAP web services using XML and JSON - ability to work with XML, creating schemas, parsing with XPATH and XSLT - experience with Spring and other standard frameworks - comfortable using source code repositories such as GitHub - knowledge of HTML, CSS, and Angular is preferred - familiar with databases, such as DB2/Oracle, or SQL Server - ability to translate business requirements into technical specifications - knowledge of file handling and manipulation tools and techniques - ability to navigate various server technologies such as JBOSS on Linux - knowledge of insurance and claims - strong analytical, organizational, and time management skills - ability to provide application support, including responding to support after business hours - excellent verbal and written communication skills and teamwork skills with the proven ability to multi-task Preferred: - experience at Agile/Scrum project implementation Enhance your talents Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career. Enjoy benefits and amenities Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages. Embrace a diverse team As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. Learn more about the Federal Employment Notices.

Title: IT Support Desk Engineer II Location: DENVER, CO Job Type Full-time, Hybrid Job Description: Position Summary: This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment. Roles and Responsibilities/ Essential Functions: - Respond to auto generated ticket alerts both critical and non-critical. - Monitor and work tickets in ticket system for client submitted requests. - Acknowledge and respond to tickets based on Managed Services SLA. - Be part of a phone call queue for client call in requests. - Review monthly client reports and provide resolutions solutions based on generated reports. - Escalate tickets to internal departments and clients IT departments. - Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc. - Remote application and hardware support for switches, routers, firewalls, servers, and storage. - Monitor and analyze customer networks, systems, backups, and security appliances. - Work with customer’s primary field engineer to perform work on an as needed basis. - From time to time, project manage internal department initiatives. - Contribute and enhance internal department process/system documentation - Follow policies and procedures on a department and per client basis. - Conduct training of customers or colleagues in both formal and informal environments. - Maintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions. - Be part of an on call after hours/weekend on call rotation every 8-10 weeks(additional compensation). - Minimum of 75% utilization per fiscal year prorated based on start date. These requirements will be balanced against professional development and on the job training. Utilization metrics will be re-evaluated on an annual basis. - Perform other duties, as assigned Requirements Competencies: - Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others. - Adaptability – Ability to adapt to change in the workplace. - Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea. - Conflict Resolution – Ability to deal with others in an antagonistic situation. - Decision Making – Ability to make critical decisions while following company procedures. - Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people. - Honesty / Integrity – Ability to be truthful and be credible in the workplace. - Innovative – ability to look beyond the standard solutions - Problem Solving – Ability to find a solution for or to deal proactively with work-related problems. - Relationship Building – Ability to effectively build relationships with customers and co-workers. - Resource Management – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel. - Strategic Planning – ability to develop a vision for the future and create a culture in which the long-range goals can be achieved. - Time Management – Ability to utilize the available time to organize and complete work within given deadlines. Required Experience: - 3+ years’ experience working in an IT service role, systems administration, and network administration. Preferred Experience: - 5 years’ experience troubleshooting Microsoft Windows endpoints in domain and workgroup environment. - 4+ years’ experience working in a customer facing IT service role - Advanced knowledge of the following: Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android). - Advanced knowledge of Microsoft Windows Desktop & Server Operating System. Required Skills, Education and/ or Certifications: - Associate degree in a technology-related field or a combination of education and relevant experience - Customer service-oriented skillset - Advanced knowledge of Microsoft Windows Operating System - Basic knowledge of network printing - Basic knowledge of Antivirus software packages - Basic knowledge of core server administration within Microsoft Windows Server - Basic knowledge of Mac OS - Basic knowledge of mobile operating systems: Apple iOS and Android Preferred Skills, Education and/ or Certifications: - Bachelor’s degree in a technology-related field. - Three or more of the following certifications: A+, Network +, Server+, Microsoft O365 or Azure certifications, Cisco Certification Technician (CCT) - Advanced knowledge of Cisco, HP, Palo Alto networking infrastructure, ConnectWise Manage and Automate, VMware, vSphere, and LogicMonitor, Veem Backup The expected annual base salary for this position is $57,000 to $62,000. In addition to base compensation, this position includes a comprehensive benefits package. Current benefits include: - Health, dental, and vision insurance - Company-paid long-term disability insurance - Paid time off, including vacation, sick leave, and company-recognized holidays - 401(k) retirement plan with company contribution