• Drive cross-functional coordination between rack manufacturing, deployment operations, and site readiness programs. • Manage operational execution across rack contract manufacturers including CTB tracking, build planning, and escalations. • Coordinate rack delivery timelines against infrastructure deployment readiness milestones. • Partner with sustaining manufacturing engineering teams on RCCA tracking and operational issue resolution. • Translate strategic planning and deployment inputs into actionable SKU-level manufacturing and delivery schedules. • Drive execution across multiple concurrent deployment programs with shifting priorities and timelines. • Develop operational mechanisms, reporting, and tracking systems to improve manufacturing and deployment visibility. • Partner across Infrastructure Strategy, Deployment, Manufacturing Operations, Supply Chain, and Capacity Planning organizations.

• Lead the planning, execution, and delivery of HR technology projects (e.g., HRIS implementations, system integrations, process automation) • Serve as the connective tissue between People Ops, Finance, Legal, IT, and external vendors — translating business needs into clear technical requirements • Build and maintain project plans, status updates, risk logs, and stakeholder communications • Partner with the People Operations and Systems team to manage configuration, testing, and rollout of new tools and workflows • Drive process documentation and change management efforts to ensure sustainable adoption across the org • Identify gaps and inefficiencies in current HR operations and proactively propose solutions, leveraging process improvements, automation an AI solutions

• Develop and maintain detailed project plans, timelines, resource schedules and budgets, lead end-to-end project delivery including initiation, planning, executing, monitoring and closeout. • Ensure projects are delivered in accordance with contractual obligations, service level agreements and quality standards • Build trusted relationships with client stakeholders, executives, and technical teams, serving as point of contact and manage client expectations, communicate project progress, risks, issues and milestones clearly and effectively • Collaborate with engineers, solutions architects and service delivery teams to define technical requirements and project scope • Coordinate implementations involving Microsoft 365, Azure, Infrastructure, Network and security solutions, data center migrations, backup and disaster recovery solutions • Support continuous improvement initiatives to improve client satisfaction, project delivery, and operational efficiency • Contribute to the development and refinement of project management methodologies and standards

• Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. • Impacts departmental operations and responsible for planning/execution. • Plan and implement projects at various customer work sites in LAM and NAM, including the activities of staff and subcontractors. • The primary customer contact for the duration of each project. • May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate. • Uses prior experience and acquired technical expertise to manage contract implementation. • Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. • Uses prior experience and on-the-job training to solve straightforward tasks. • Has access to technical skills and analytic thinking required to solve problems. • Provides informal guidance to new team members.