• Serve as the main operational interface between the organization and the Federal Government's Program Management Office (PMO) for a major government-wide acquisition contract (GWAC / IDIQ) • Proactively monitor federal portals for incoming Requests for Quotes (RFQs), manage order responses, and handle day-to-day program inquiries • Execute line-item modifications (CLIN additions) via Technology Refreshment (TR) requests • Help prepare mandatory agency financial reports, provide dedicated customer support services to vehicle users, and prepare critical Contract Data Requirements • Manage complex audit and financial statement risks for the expanding US Federal division • Establish rigid operational safeguards to confirm that documented project milestones and deliverables strictly align with active corporate billings • Resolve visibility gaps caused by multi-tiered invoicing structures • Proactively lead the cleanup and detailed investigation of existing transaction variances across multiple individual project sub-ledgers • Serve as an essential financial advisor to Portfolio Delivery Leaders (PDLs) to optimize project revenue plans, pricing control, and P&L stability

Role Description The IBM Power i Operations Engineer is responsible for the day-to-day operational management, monitoring, and support of IBM i (iSeries) environments within Pellera’s Managed Infrastructure Services portfolio. This role operates in a 24x7x365 managed services delivery model and is accountable for maintaining system stability, performance, availability, and adherence to customer SLAs. - Provide 24x7x365 operational support for IBM Power i systems - Work in ticketing system to accept and resolve customer IBM i Operational tickets - Experience with using monitoring or automation tools like Halcyon - Monitor system health, performance, and availability - Execute incident management and troubleshooting activities - Perform event management and service request fulfillment - Administer backup and recovery operations - Monitor PTF update progress - Manage Job Scheduler and Job Queue Tasks - Monitor and respond to system message queues - Support HA/DR replication tools such as MIMIX, Itera, and QED - Participate in DR testing exercises - Integrate with customer ticketing systems and service desks - Document operational procedures and runbooks - Create work instructions for future team use - MIMIX, Itera, and/or QEDD administrative experience Qualifications - IBM i (iSeries / OS/400) experience - HA/DR technologies (MIMIX, QEDD) - IBM i Access client Solutions experience - IBM i BRMS experience including physical and virtual tape libraries - Strong verbal and written communication skills in English, with the ability to clearly document issues and communicate with technical and non-technical users - ITIL process knowledge - Strong troubleshooting skills - Ability to work in 24x7 environments Requirements - 3–7+ years IBM Power i experience - Managed services experience preferred - Degree in IT or equivalent experience Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times.

• Build the operating systems that allow Flourish to scale while preserving the culture, quality, and humanity that define our care. • Partner closely with leaders across the company to identify bottlenecks before they emerge and strengthen the operating model. • Lead the People Operations function, ensuring a warm, proactive talent pipeline and exceptional employee experience. • Lead Clinical Operations to ensure care teams have the operational infrastructure needed to deliver exceptional care. • Oversee Licensing, Compliance & Credentialing functions ensuring the ability to operate safely across the country. • Measure success through employee Net Promoter Score (eNPS), recruiting velocity, and compliance excellence.

Role Description - Serve as the primary operations point of contact for partners - Respond to inbound inquiries regarding product features, bugs, and platform issues - Troubleshoot complex problems and resolve partner pain points - Identify trends in partner issues and escalate feedback to internal teams - Improve operational processes to enhance partner experience - Refine support workflows and contribute product insights - Build specialization in specific products and issue types - Maintain and expand internal knowledge base - Train new team members on tools, workflows, and best practices Qualifications - 2+ years in operations, customer support, technical support, or account/partner management - Proven ability to resolve complex issues and deliver timely solutions - Proficiency in Excel and basic data/insight tools - Strong written and verbal communication skills - High attention to detail, adaptability, and a proactive mindset - Comfortable navigating ambiguity and frequent change Requirements - Experience in media, support, or platform operations - Familiarity with APIs - Global support experience is a plus Company Description PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services. - IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. - Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.