Flourish Health

• Manage shared admissions email inboxes and voicemail systems, ensuring timely responses, routing, and follow-up • Serve as a primary administrative point of contact for patients, caregivers, referral sources, and internal team members • Send, collect, track, and organize required admission documents, including informed consents, releases of information (ROIs), guardianship paperwork, pre-intake forms, and other required documentation • Request, receive, upload, and organize medical records and supporting clinical documentation • Create and maintain patient folders, records, and documentation systems in accordance with organizational standards • Ensure patient records are complete, accurate, and appropriately documented prior to clinical appointments • Monitor outstanding documentation requirements and proactively follow up with families, providers, and referral sources as needed • Support appointment scheduling and administrative coordination across the admissions team as needed • Complete data entry and documentation tasks with a high degree of accuracy and attention to detail • Support special projects and administrative needs as assigned

• Partner with families between scheduling and intake to ensure they are prepared for their appointment and understand what to expect • Conduct reminder calls, texts, and outreach using creative engagement strategies designed to increase appointment attendance and reduce no-show rates • Educate families about Flourish's services, treatment model, and admissions process • Support patients and caregivers with downloading, setting up, and navigating the Flourish app • Assist families with completing pre-admission forms, including but not limited to consents, releases of information, and pre-intake surveys • Request, collect, and track guardianship documentation and other required records needed prior to admission • Identify and proactively address barriers that may impact attendance, engagement, or readiness for care • Use motivational interviewing and engagement techniques to support families who may be hesitant, overwhelmed, or unsure about treatment • Coordinate closely with Clinical Admissions Specialists, Clinical Access Specialists, and operational team members to ensure smooth handoffs and timely progression through the admissions process • Track outreach efforts, documentation, and readiness milestones in accordance with organizational standards • Monitor upcoming appointments and prioritize outreach efforts to maximize clinician utilization and appointment attendance • Contribute ideas, workflows, and process improvements aimed at improving show rates, patient engagement, and operational efficiency • Support administrative and operational projects as needed

• Complete brief mental health assessments, triage, and obtain collateral clinical information for adolescents, young adults, and families via telehealth • Complete timely, high-quality documentation and follow-up for each clinical interaction • Determine clinical fit, risk level, and appropriate next steps—within Flourish or through external referrals • Serve as the clinical subject matter expert on state-specific contracts, admission pathways, eligibility requirements, and referral processes • Communicate with referral sources, managed care organizations, state agencies, juvenile justice programs, child welfare agencies, and other external stakeholders to coordinate admissions and ensure timely progression through the intake process • Track and manage contract-specific admission requirements, timelines, and documentation needs to support compliance and operational excellence • Serve as a trusted team resource regarding contract requirements, referral expectations, and complex admission scenarios • Collaborate closely with multidisciplinary teams including therapists, care advocates, and operations partners • Use clinical judgment to meet families where they are—motivating engagement while maintaining appropriate clinical boundaries • Support with covering full-time assessment role PTO and clinical administrative work as needed

• Complete brief mental health assessments, triage, and obtain collateral clinical information for adolescents, young adults, and families via telehealth • Complete timely, high-quality documentation and follow-up for each clinical interaction • Determine clinical fit, risk level, and appropriate next steps—within Flourish or through external referrals • Serve as the clinical subject matter expert on state-specific contracts, admission pathways, eligibility requirements, and referral processes • Communicate with referral sources, managed care organizations, state agencies, juvenile justice programs, child welfare agencies, and other external stakeholders to coordinate admissions and ensure timely progression through the intake process • Track and manage contract-specific admission requirements, timelines, and documentation needs to support compliance and operational excellence • Serve as a trusted team resource regarding contract requirements, referral expectations, and complex admission scenarios • Collaborate closely with multidisciplinary teams including therapists, care advocates, and operations partners • Use clinical judgment to meet families where they are—motivating engagement while maintaining appropriate clinical boundaries • Support with covering full-time assessment role PTO and clinical administrative work as needed

• Build and maintain a thoughtful, welcoming candidate experience with a commitment to inclusive and equitable screening & interview best practices • Own day-to-day recruiting coordination for Carepod staffing roles, including scheduling screens and interviews, confirming availability, and communicating next steps clearly and promptly • Build warm pipelines across states where Flourish provides care through proactive sourcing, outreach, referral engagement, and relationship management • Conduct initial candidate screens and assist with structured interview workflows to evaluate role fit and core competencies • Support therapist hiring by verifying licensure status, state eligibility, and role-specific clinical requirements • Partner with departmental leadership to clarify role needs, interview plans, and hiring priorities • Maintain accurate, up-to-date records in our applicant tracking system (ATS) • Help improve recruiting processes by documenting workflows, updating templates, and identifying opportunities to reduce friction for candidates and hiring teams • Track and report on basic recruiting activity and funnel metrics to support continuous improvement • Support additional duties and projects as assigned across the People Ops department

• Plan and execute company-wide and team-specific offsites from concept through onsite logistics and post-event feedback. • Create run-of-show materials, coordinate vendors, and ensure inclusive participation for in-person and remote attendees. • Manage hotel accommodations, outings, menu coordination as well as on-site logistics in partnership with the Director of People Operations. • Curate every event, with relevant stakeholder feedback, to grow the culture of Flourish’s teams and to create meaningful avenues for connection and team development. • Manage travel budgets and processes, fielding inquiries or specific travel requests in alignment with Flourish guidelines. • Own and evolve celebrations such as work anniversaries, key milestones, and peer recognition opportunities. • Build a year-round calendar of training, development, and wellness events in partnership with the Director of People Ops and in support of the clinical programming team. • Create a mix of live sessions (workshops, panels, etc.) and asynchronous experiences (self-paced modules, guided challenges, team chat discussion prompts). • Monitor attendance and engagement trends across events and experiences.

• Reach out to patients, parents, and caregivers who qualify to introduce them to Flourish Health’s mental health services. • Screen potential patients for eligibility and be able to navigate challenging conversations well. • Schedule appointments with patients and their caregivers with the Flourish Clinical Team in the most seamless way possible. • Complete follow-up phone calls as needed to ensure patient readiness and understanding of services. • Make calls to reschedule consultations as necessary, accommodating patients' schedules.

• Reach out to patients, parents, and caregivers who qualify to introduce them to Flourish Health’s mental health services. • Screen potential patients for eligibility and be able to navigate challenging conversations well. • Schedule appointments with patients and their caregivers with the Flourish Clinical Team in the most seamless way possible. • Complete follow-up phone calls as needed to ensure patient readiness and understanding of services. • Make calls to reschedule consultations as necessary, accommodating patients' schedules.

• Plan and execute company-wide and team-specific offsites from concept through onsite logistics and post-event feedback. • Manage hotel accommodations, outings, menu coordination as well as on-site logistics in partnership with the Director of People Operations. • Own and evolve celebrations such as work anniversaries, key milestones, and peer recognition opportunities.

• Submit and manage monthly billing claims for all active patients under a bundled rate model • Ensure accuracy of billing inputs, including patient eligibility, enrollment status, and service periods • Maintain detailed billing records and audit trails through regular reconciliation processes • Identify, investigate, and resolve billing discrepancies in a timely manner, including denial and appeals management • Track billing changes such as pauses, discharges, or plan transitions and ensure accurate adjustments • Manage different billing systems and claim structures based on the MCO and state specific requirements • Perform routine audits to ensure billing data aligns with internal systems and source-of-truth records • Reconcile billing outputs against enrollment, care delivery, and eligibility data • Collaborate with leadership to validate patient status, authorizations, and billing eligibility • Partner with Finance on invoicing, reporting, and payment tracking • Identify opportunities to improve billing workflows, accuracy, and scalability