• Build the operating systems that allow Flourish to scale while preserving the culture, quality, and humanity that define our care. • Partner closely with leaders across the company to identify bottlenecks before they emerge and strengthen the operating model. • Lead the People Operations function, ensuring a warm, proactive talent pipeline and exceptional employee experience. • Lead Clinical Operations to ensure care teams have the operational infrastructure needed to deliver exceptional care. • Oversee Licensing, Compliance & Credentialing functions ensuring the ability to operate safely across the country. • Measure success through employee Net Promoter Score (eNPS), recruiting velocity, and compliance excellence.

Role Description - Serve as the primary operations point of contact for partners - Respond to inbound inquiries regarding product features, bugs, and platform issues - Troubleshoot complex problems and resolve partner pain points - Identify trends in partner issues and escalate feedback to internal teams - Improve operational processes to enhance partner experience - Refine support workflows and contribute product insights - Build specialization in specific products and issue types - Maintain and expand internal knowledge base - Train new team members on tools, workflows, and best practices Qualifications - 2+ years in operations, customer support, technical support, or account/partner management - Proven ability to resolve complex issues and deliver timely solutions - Proficiency in Excel and basic data/insight tools - Strong written and verbal communication skills - High attention to detail, adaptability, and a proactive mindset - Comfortable navigating ambiguity and frequent change Requirements - Experience in media, support, or platform operations - Familiarity with APIs - Global support experience is a plus Company Description PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services. - IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. - Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.

Role Description As a Payment Coordinator at ICON, you will contribute to our accounting and financial operations function, working collaboratively to deliver high-quality outcomes across our clinical programs. What You Will Do: - Contribute to scientific operations activities, taking responsibility for your deliverables and working collaboratively. - Manage the grant application process from start to finish. - Research and identify grant opportunities that align with our organization's mission and values. - Collaborate with internal stakeholders to gather information and develop compelling grant proposals. - Ensure compliance with grant funding requirements and deadlines. - Track and report on grant activities and outcomes. Qualifications - Bachelor's degree in a relevant field (e.g., Nonprofit Management, Public Administration). - Previous experience in grant writing, grant management, or a related field preferred. - Strong research and analytical skills. - Excellent written and verbal communication skills. - Detail-oriented with the ability to manage multiple tasks and deadlines. Requirements - Employment with ICON is contingent upon having the legal right to work in the country where the role is based. Benefits - Competitive base salary and performance related incentives. - Health and wellbeing programmes including medical, dental, and vision coverage where applicable. - Retirement and pension plans. - Life assurance and disability coverage. - Employee assistance programmes and wellbeing resources. - Learning and development opportunities through structured training and career pathways. - Benefits may vary depending on role and location. Company Description ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

• Report to the Manager of Operations Specialist and work closely with Avantor’s Lab and Production Services professionals. • Perform customized, mission-based lab work and research protocols that help return time back to science. • Support multiple facilities and/or customers in a strategic geographic area and may perform the job functions of Coordinators, Technicians, Material Handlers, Glass Washers when scheduled vacations, leave, and/or emergency situations occur. • Act as a backup to other territories and may require travel outside of the designated territory. • Coordinates and leads team efforts and performs work related to customer requirements. • Works closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On-The-Job Training, and other assorted tasks, along with direct customer interfacing relative to job functions. • Utilizes AVANTOR and customer computer systems: SAP, Inventory Manager, Citrix, VBQ, Info Access, Intranet, Ariba, SAP, EZ Source, ESpree, Nexus, Pitney Bowes, UPS, Fedex, ChemSW, Coupa, JD Edwards, Oracle and customer-specific applications. • Interfaces directly with customer Point-of-Contact, purchasing directors, facility directors, and plant managers etc. to procure lab supplies and materials. • Utilizes Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager, and/or other customer-specific applications. • Trains Avantor Lab and Production Services associates on all service offerings. • Provides SAP Support (Full customer services, credit rebills, and invoice scrubbing). • Modifies and maintains quality metrics and key performance indicators. • Manages a budget related to expense reports. • Meets revenue, TOE, safety, performance, and quality goals and objectives. • Creates programs for enhanced service efficiencies. • Perform other duties as assigned.