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PROLIM Global Corporation

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PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services. IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.

65 open rolesLatest: Jul 18, 2026, 12:00 AM UTC
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Network Security Engineer

PROLIM Global Corporation

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services. IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.

Role Description This project will optimize the agency's CrowdStrike SIEM and related CrowdStrike services to improve threat detection, monitoring, and response capabilities. The contractor will expand and tune telemetry, integrate additional high-value log sources, enhance security dashboards, and support the rollout of additional CrowdStrike services. The effort will increase visibility into endpoint and security risk, improve signal quality and correlation, and provide security leadership with clear insight into security operations effectiveness and overall risk posture. Expected Outcomes: - Expanded and optimized CrowdStrike SIEM telemetry coverage - Integration of additional high-value log sources - Improved dashboards for operational and executive visibility - Enhanced detection fidelity and monitoring effectiveness - Clearer insight for leadership into endpoint risk and security operations performance Duties to Be Performed: - Assess current CrowdStrike SIEM configuration, telemetry coverage, and log ingestion - Enable and tune additional CrowdStrike telemetry to improve visibility and signal quality - Identify and integrate new high-value log sources into CrowdStrike SIEM - Develop and refine security dashboards aligned to SOC and executive use cases - Assist with technical enablement and rollout of additional CrowdStrike services - Validate data quality, parsing, and correlation within the SIEM - Coordinate with Security Operations, IT Operations, and system owners - Identify gaps, risks, and improvement opportunities in monitoring and detection - Provide weekly status updates and monthly executive-level progress summaries - Deliver supporting documentation and recommendations to sustain improvements Deliverables: - Summary of work performed and capabilities delivered - Documentation supporting all telemetry enablement, log integrations, and dashboard implementations - Measurable improvements in monitoring, detection, or visibility - Recommendations for future enhancements or next-phase efforts Qualifications - 8 years - Demonstrated skill with documentation, reporting, and knowledge transfer - 8 years - Experience with Stakeholder Engagement, and Executive Communication - 8 years - Experience in SIEM Detection Engineering and Alert Optimization - 8 years - Experience in Log Source Integration and Data Normalization - 3 years - Hands-On Experience with CrowdStrike SIEM and Dashboard Development - 5 years - Hands-On Experience with SIEM and Dashboard Development (Preferred) Requirements - Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Company Description - Solicitation Reference Number: 70126092 - Customer/Dept: Texas Education Agency

United States

Reliability Engineer 3

PROLIM Global Corporation

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services. IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.

Engineer3 days ago

Role Description ATS Corporation is seeking a highly skilled Reliability Engineer with strong experience in Steel Manufacturing. The ideal candidate will drive asset reliability initiatives, optimize maintenance systems, and ensure operational excellence across manufacturing processes. - Perform risk-based analysis using tools such as Criticality Analysis and Failure Modes and Effects Analysis (FMEA). - Implement Reliability Centered Maintenance (RCM) and/or Total Productive Maintenance (TPM) programs. - Conduct Root Cause Failure Analysis (RCFA) to identify and resolve recurring equipment issues. - Maintain and optimize preventive and predictive maintenance programs. - Manage and improve asset hierarchy, Bill of Materials, and critical spares to enhance equipment performance. - Interpret technical drawings, blueprints, P&IDs, and manuals to support maintenance activities. - Utilize CMMS/EAM software (SAP, MAXIMO, MP2) for work management and reporting. - Provide hands-on support for machine troubleshooting, equipment repairs, and process improvements. - Ensure compliance with Health, Safety, and Environmental (EHS) standards. - Prepare documentation, reports, and dashboards to track maintenance performance and reliability metrics. Qualifications - Mandatory Certifications: - Certified Maintenance and Reliability Professional (CMRP) - Certified Reliability Leader (CRL) - Strong experience in Steel Manufacturing domain - 7+ years experience in Risk-Based analysis tools (FMEA, Criticality Analysis) - 5+ years experience in RCM/TPM programs - Working knowledge of RCFA, preventive/predictive maintenance, and electrical, hydraulic, and pneumatic systems - Hands-on experience with manufacturing equipment, tooling, and assembly processes - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Visio, Project) Preferred Qualifications - Lean/Six Sigma Black Belt certification - Project Management Professional (PMP) certification - Knowledge of SAP, MAXIMO, MP2, or similar CMMS/EAM software

United States

Program Manager

PROLIM Global Corporation

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services. IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.

Program Manager3 days ago

Role Description The Program Manager is responsible for the overall leadership, execution, financial performance, and operational success of a complex government program. This individual serves as the primary interface with Government leadership, oversees program personnel, ensures contractual compliance, manages risks, and drives continuous performance improvements while maintaining the highest standards of quality and customer satisfaction. The successful candidate will possess deep knowledge of DIA operations, Intelligence Community mission requirements, and federal program management best practices. Essential Job Functions - Program Leadership - Provide overall leadership and direction for a complex intelligence support program. - Serve as the primary point of contact between Global Dimensions and Government leadership. - Lead program execution to ensure contractual, technical, cost, schedule, and quality objectives are consistently achieved. - Develop and implement program strategies that support customer mission requirements. - Provide executive-level briefings, status reports, and recommendations to senior Government and company leadership. - Contract & Financial Management - Manage program budgets, staffing plans, subcontractors, and financial performance. - Monitor contract performance and ensure compliance with all contractual requirements. - Identify and mitigate program risks while implementing corrective actions when necessary. - Ensure timely delivery of all contract deliverables. - Personnel Leadership - Recruit, mentor, and manage high-performing program staff. - Foster a culture of accountability, collaboration, and mission excellence. - Conduct performance evaluations and provide leadership development opportunities. - Ensure personnel maintain required certifications, training, and security clearances. - Customer Engagement - Build and maintain strong relationships with DIA, Intelligence Community, and Department of Defense stakeholders. - Anticipate customer needs and proactively identify opportunities to improve mission support. - Represent the company during customer meetings, program reviews, and executive briefings. - Operational Excellence - Establish and monitor program performance metrics. - Ensure compliance with company policies, quality standards, and security requirements. - Drive continuous process improvement initiatives to enhance operational efficiency. - Support business development efforts by identifying growth opportunities within existing programs. Qualifications - Due to the sensitivity of customer related requirements, U.S. Citizenship is required. - Minimum 16 years of management experience, including applicable military leadership experience. - Demonstrated experience serving as a Program Manager on a large, complex government or intelligence program. - Advanced knowledge of the Defense Intelligence Agency (DIA) and the U.S. Intelligence Community (IC). - Project Management Professional (PMP) certification from the Project Management Institute (PMI). - Proven ability to manage program budgets, schedules, staffing, and contractual performance. - Exceptional leadership, organizational, and communication skills. - Experience briefing senior military, government, and executive leadership. - Ability to manage multiple priorities in a fast-paced, mission-focused environment. - Demonstrated proficiency with Microsoft Office Suite and the ability to quickly learn and utilize new technologies, systems, and software applications. Desired Skills - Active Top Secret (TS) security clearance required; SCI eligibility is highly desirable. - Familiarity with the Solutions for the Information Analysis III (SIA III) contract. - Prior U.S. Military or Federal Government experience. - Experience supporting intelligence, defense, or national security missions. - Based in or willing to relocate to the Washington, DC metropolitan area. - Experience leading geographically dispersed teams supporting classified operations.

United States

SAM consultant

PROLIM Global Corporation

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services. IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.

Role Description PROLIM is currently seeking a Software Asset Management/FlexNet Manager for one of our top clients for a remote role. - Experience with Software Asset / license Management (SAM) - Strong understanding of overall licensing principles and usage compliance across the enterprise - Hands-on experience in installation, configuration & testing of license keys - Validating connectivity to Enterprise and Desktop Applications - Coordinating cutover activities such as drafting instructions/scripts - Experience with administering major license manager suites such as FlexNet - Knowledge / experience with licensing for key publishers (e.g., Salesforce) - Knowledge / experience in generating actionable license consumption and compliance reporting through tools such as Altair, Flexera dashboards - Bachelor's degree with 8+ years of experience required Qualifications - Bachelor's degree - 8+ years of experience in Software Asset Management Requirements - Experience with Software Asset / license Management (SAM) - Strong understanding of licensing principles - Hands-on experience with license key management - Experience with FlexNet and other major license manager suites - Knowledge of licensing for key publishers - Experience in generating compliance reports Benefits - Remote work opportunity - Opportunity to work with a leading provider in PLM, IoT, and Digital transformation Company Description PROLIM is a leading provider of PLM, IoT, and Digital transformation solutions to Global Fortune 1000 companies. With 9 global offices in the US, India, and Australia, PROLIM has won 30+ awards and proudly serves over 1200+ customers to innovate and improve their profitability and efficiency. PROLIM was founded in 2005 and is headquartered in Farmington Hills, USA. With a global footprint and expertise in the latest technologies, PROLIM can partner with you to speed up your Digital Transformation journey.

United States
Job Closed

Outside Sales Representative

PROLIM Global Corporation

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services. IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.

Outside Sales9 days ago

Role Description We are seeking a highly motivated, tenacious, empathetic, and curious Outside Sales Representative to join our team. In this role, you will be responsible for identifying client needs, presenting tailored service solutions, managing relationships, and driving sales growth for our service offerings. You will be a trusted advisor and the primary point of contact for potential and existing customers, playing a critical role in expanding our client base and ensuring customer satisfaction. Responsibilities: - Identify and develop new business opportunities for our services through proactive outreach, networking, and relationship building. - Engage with prospective and existing clients to understand their business challenges and position our services as solutions. - Qualify opportunities, prepare proposals, and close service sales deals in alignment with revenue targets. - Collaborate closely with the delivery and account management teams to ensure seamless service implementation and client onboarding. - Maintain a deep understanding of our service portfolio, industry trends, and competitive landscape to effectively position offerings. - Provide exceptional customer experiences by anticipating needs, addressing concerns, and ensuring consistent follow-up. - Meet or exceed monthly and quarterly sales targets for service revenue and client acquisition. Qualifications - Tenacity to persevere through challenges and achieve ambitious sales goals. - Empathy to understand client needs and develop solutions that create value. - Curiosity to continuously learn about client industries, operations, and emerging challenges. - 1-2 years of experience in services sales, account management, or B2B business development - or - a demonstrated track record of excellence in sales or client engagement. - Excellent communication skills, both verbal and written, with the ability to present service solutions effectively. - Strong relationship-building and negotiation skills. - Ability to work independently and as part of a team in a fast-paced, results-driven environment. - Strong organizational skills and attention to detail. - Experience with CRM tools, sales automation software, and proposal management. - Positive, growth-oriented mindset with a willingness to learn and adapt. Requirements - 1-2 years of experience in services sales, account management, or B2B business development - or - a demonstrated track record of excellence in sales or client engagement. - Excellent communication skills, both verbal and written, with the ability to present service solutions effectively. - Strong relationship-building and negotiation skills. - Ability to work independently and as part of a team in a fast-paced, results-driven environment. - Strong organizational skills and attention to detail. - Experience with CRM tools, sales automation software, and proposal management. - Positive, growth-oriented mindset with a willingness to learn and adapt. Company Description PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services. - Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. - Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.

United States
Job Closed

Research Assistant/Engineer

PROLIM Global Corporation

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services. IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.

Role Description - Design and implement new algorithms and functionalities in data tools - Build and manage large-scale datasets with high quality and diversity - Collaborate cross-functionally to convert data needs into solutions - Contribute to publications and open-source research efforts - Support innovation in AMI (Artificial Machine Intelligence) from a data perspective Qualifications - 8+ years of experience in LLMs, foundation models, and data research - Bachelor's degree in Mathematics, STEM, or Computer Science - Strong experience with PyTorch and Python for ML tasks - Familiarity with cloud clusters - Hands-on experience in machine learning/optimization Requirements - Graduate degree in core ML theory development (preferred) - Prior experience in large-scale applied research environments (shorter ramp-up period preferred) Company Description PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services. - IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. - Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.

United States

Research Program Manager IV

PROLIM Global Corporation

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services. IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.

Role Description We are seeking an experienced Research Program Manager (Data & Operations) to support a high-impact research organization within a global technology company. This role focuses on bringing operational rigor, analytics, and structure to complex, cross-functional research programs. The ideal candidate is a self-starter who thrives in fast-moving environments, excels at stakeholder management, and uses data, metrics, and dashboards to drive execution, prioritization, and decision-making. You will play a critical role in improving how research programs are planned, tracked, measured, and scaled. Key Responsibilities - Own and run the program operating cadence, including intake, planning support, execution tracking, and stakeholder updates - Improve operational documentation and processes, including templates, trackers, SOPs, and workflows - Partner cross-functionally to drive alignment, manage dependencies, and unblock execution - Analyze program and operational data to identify trends, gaps, risks, and improvement opportunities - Build and maintain dashboards and recurring reports to support leadership and stakeholder decision-making - Define, standardize, and operationalize KPIs and success metrics, improving clarity and consistency - Support ad-hoc data requests and synthesize findings into clear insights and recommendations - Strengthen research tracking systems by improving metadata quality, reporting, and visibility across the research portfolio - Support vendor usage and spend tracking, enabling better forecasting, planning, and optimization Qualifications - 8+ years of experience in program management, project management, operations, or business operations in cross-functional environments - 3+ years of experience in analytics- or metrics-focused roles (program analytics, business operations, data analysis, or similar) - Proven experience building dashboards, reports, and metrics frameworks for stakeholders and leadership - Strong ability to translate ambiguous problems into structured plans and measurable outcomes - Excellent communication, organization, and stakeholder management skills - High level of comfort operating independently in fast-paced environments - Advanced proficiency with Excel and/or Google Sheets Preferred Qualifications - Experience supporting research, research operations, product insights, or user research teams - Working knowledge of SQL and/or BI tools such as Tableau, Looker, or Mode - Experience using AI-enabled tools to improve reporting, synthesis, documentation, or workflow efficiency - Strong judgment around data quality, privacy, and responsible AI usage Education - Bachelor's degree in an analytical, quantitative, or related field (or equivalent experience) Why This Role - High-visibility role supporting a globally scaled product and research organization - Opportunity to influence how research programs are measured, prioritized, and scaled - Strong exposure to analytics, operations strategy, and cross-functional leadership - Work at the intersection of research, data, and operations

United States

Dataiku Engineer

PROLIM Global Corporation

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services. IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.

Data Engineer9 days ago

Role Description - Collaborate closely with the team to review, challenge, and optimize pipeline design and implementation decisions. - Lead architectural decisions and define best practices for scalable, maintainable data workflows in Dataiku. - Provide strategic guidance on data wrangling, workflow orchestration, and platform integration within Dataiku. - Ensure solutions align with enterprise data governance, security, and compliance standards. - Act as a technical advisor to the Data Management team, contributing to solution design and delivery. - Document architectural decisions and promote knowledge sharing across the team. Qualifications - 5+ years in data architecture, engineering, or related roles. - Proven experience as a Data Architect in enterprise environments, ideally in financial services. - Strong proficiency in Dataiku (DSS), with experience designing production-grade data pipelines and workflows. - Solid understanding of ETL/ELT, data modeling, and SQL. - Hands-on expertise with the Azure data ecosystem (Data Factory, Synapse, Azure SQL, Data Lake, etc.). - Strong knowledge of Python and SQL scripting; experience with API integrations. - Ability to evaluate multiple implementation approaches and recommend optimal solutions. - Exposure to data visualization and data engineering practices. - Excellent communication skills, with the ability to mentor.

United States

Project Manager I

PROLIM Global Corporation

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services. IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.

Project Manager9 days ago

Role Description We are seeking an experienced Project Manager with strong telecom rollout and network deployment experience to support large-scale telecom infrastructure projects. The ideal candidate will have experience managing end-to-end deployment activities, coordinating cross-functional teams, handling vendors, and driving successful project delivery within scope, budget, and timelines. - Manage telecom/network rollout and deployment projects from initiation through completion - Coordinate fiber, transport, RAN, SDWAN, VOIP, and infrastructure deployment activities - Track project schedules, milestones, deliverables, dependencies, and risks - Manage project governance including RAID logs, status reporting, escalations, and change management - Coordinate with vendors, field operations, engineers, construction teams, and customers - Support site build activities including SOW, BOM, NTP, closeout packages, and on-air activities - Lead project meetings, deployment calls, and stakeholder communications - Monitor project budgets, forecasting, resource allocation, and operational metrics - Ensure project compliance with organizational and customer standards - Drive issue resolution and support RCA activities for deployment/service-related issues Qualifications - 7+ years of Project Management experience - Mandatory telecom rollout/deployment experience - Experience managing telecom infrastructure or network deployment projects - Strong experience with fiber deployment, transport networks, RAN, SDWAN, MPLS, VOIP, or wireless projects - Experience with Jira, MS Project, Clarity, SharePoint, ServiceNow, or similar PM tools - Strong stakeholder, vendor, and field operations coordination experience - Experience managing RAID logs, risks, issues, and dependencies - Excellent communication, leadership, and organizational skills - Ability to manage multiple concurrent projects in a fast-paced environment Preferred Skills - Previous experience with telecom OEMs, carriers, or telecom vendors - Experience with Power BI, Site Tracker, Magenta Built, or telecom deployment tools - Agile/Scrum project delivery experience - PMP certification is a plus

United States

Developer Support Engineer IV

PROLIM Global Corporation

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services. IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.

Role Description The Developer Support Engineer works within the Developer Ecosystem Success organization to help developers through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical skills to design and manage scalable processes that support all developers across Quest, VR, Wearables, 2D, Horizon Worlds and Horizon Worlds mobile experiences. As part of the DES organization, the Developer Support Engineers are technically savvy, creative problem solvers and life-long learners who strive to provide the best possible service to our developers. Responsibilities - Develop and maintain deep technical knowledge of the Horizon OS and Horizon World platforms, features and tools - Manage escalation queue of second and third level triage of inbound developer questions - Prioritize, investigate, and debug technical issues efficiently, escalating to SMEs when necessary - Communicate technical resolutions, workarounds, and product confusions effectively to internal SMEs and external developers - Stay up-to-date on new developer-facing products as well as internal tools and systems - Evangelize technical developer support efforts across the organization, promoting best practices and knowledge sharing - Identify opportunities to optimize and automate workflows, implementing process improvements - Assist with KPI implementation, tracking, and reporting, utilizing data to drive decision-making - Perform retrospectives, developing training materials and runbooks to enhance the knowledge base Qualifications - Bachelor's degree in computer science or related field - Previous work experience in tech Requirements - Experience in software development and developer operations - Experience reading, understanding and debugging code and source control history - Experience investigating and debugging complex technical issues - Experience translating technical concepts and solutions to non-technical audiences - Experience working with vendors, specifically outsourced customer or developer support teams - Experience leading projects and implementing technical solutions - Excellent written, verbal and communication skills - Experience with ticket escalation - Self-starter Benefits - The ability to hone engineering skills for 100+ different products that our team supports - Exposure to VR, different operating systems, and complex engineering troubleshooting to solve developer-reported issues - Cutting edge technology with AI, VR, and Meta Wearables - Exposure to many different products and technology, giving a larger scope of experience

United States
Job Closed

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