Field Service Technician
Location
Texas
Posted
4 days ago
Salary
$60K - $75K / year
Seniority
Senior
Job Description
Field Service Technician
Vantive
• Represents the Baxter brand in clinical and hospital settings • Manages an assigned territory and travels to perform installation, repair, preventative maintenance, training, and other services on a variety of electro-mechanical medical devices • Performs repairs, calibrations, preventive maintenance, installations on electro-mechanical medical equipment within established SLAs, quality, and procedural standards • Analyzes equipment failures to determine root cause and performs corrective action • Responsible for effective territory management by scheduling service calls, PMs and other service needs within SLAs and plans travel accordingly • Ensures test equipment is working properly and calibrated within established intervals • Documents all performance and maintenance records on equipment • Plans and orders parts necessary for service and PM and maintains proper system inventory records • Provides guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques • Maintains customer good-will through effective and timely communication of all services rendered, on-site arrival time, and reports any issues • Demonstrates presentation of positive attitude for the company, products, employees, and customers; and maintains proper business appearance • Participates in department meetings and training events • May participate in installation or field action planning and execution • Adheres to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements
Job Requirements
- Ability to exercise independent judgment to draw accurate conclusions to solve equipment related problems based on available information
- Basic mathematical skills in addition, subtraction, multiplication, division, and fractions are required
- Ability to work independently to effectively manage assigned territory
- Strong interpersonal skills with the ability to maintain a high level professional and courteous conduct with peers, internal and external customers
- Excellent verbal and written communication skills required
- Ability to work in healthcare settings such as hospitals and clinics and abide by customer personal protective equipment (PPE) requirements
- Requires the ability to carry out the physical requirements of the job including kneeling and standing for long periods of time, squatting, bending, lifting, pulling, twisting
- Ability to regularly lift and/or move up to 50 pounds and occasionally lift and/or move in excess of 50 pounds using lifting aids, technologies, or appropriate assistance
- Must have valid driver’s license
- Travel up to 75%
Benefits
- Comprehensive compensation and benefits packages
- Medical, dental and vision coverage that start on day one
- Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
- Aon Pooled Employer Plan (Aon PEP)
- 401(k) retirement savings plan
- Flexible Spending Accounts
- Educational assistance programs
- Paid time off ranging from 20 to 35 days based on length of service
- Family and medical leaves of absence
- Paid parental leave
- Commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- Childcare benefits
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