• Respond to technical service calls for maintenance and installation, providing complete resolution of complex, multi-symptom issues on medical imaging equipment • Serve as the daily interface with physicians and technicians regarding equipment status • Work to ensure customer satisfaction • Provide assistance during account sales visits • Collaborate on the team’s technical development • Identify sales opportunities and communicate them to the account team • Ensure completion of service order reports • Maintain effective quality systems and programs in accordance with GE HealthCare Service Quality and EHS policies

• Manages and maintains effective communication with field team members to understand individual support requirements. • Develops knowledge of products. • Performs basic diagnostic procedures and partners with repair technicians to resolve problems. • Analyzes information to help resolve design/system related problems. • May repair, install or design equipment, tools and products.

Role Description The Field Service Technician provides onsite technical support for customer-specific products, developing a strong understanding of our product's technical specifications to deliver a high level of assistance to customers. This role delivers professional support and repair at customer sites through close collaboration between service and factory support teams and uses technical knowledge to make sound decisions regarding the repair of equipment and software. Responsibilities - Technical Knowledge Support - Provide technical support for one or more products or processes within Panasonic's SMT solutions. - Carry out technical assignments to install, modify, and repair factory automation equipment and software at customer sites, with minimal assistance or supervision. - Maintain in-depth knowledge of the SMT process, including the machine, programming, configuration, and manufacturing processes. - Maintain a proactive approach to resolving customer and internal company project issues while exercising effective time management. - Assume responsibility for onsite service project management, prioritizing equipment and technical issues for immediate corrective action, communicating with relevant parties, and completing personal and on-site team assignments within expected timeframes. - Demonstrate strong capability to complete software (LNB/DGS) and equipment installations and projects. - Troubleshoot effectively and efficiently, often in high-pressure circumstances, achieving 100% problem resolution of repair activity within 24 hours of arrival at the customer site. - Provide customers with timely and accurate technical information in a positive, straightforward, and professional manner, including conducting meetings to address open issues. - Provide basic software system and equipment operation, troubleshooting, and maintenance training to customers. - Assist the Technical Assistance Center (TAC) in covering the telephone hotline, conducting research to resolve customer issues and ensure an excellent overall customer experience; create service notifications and other documentation to support resolution of similar issues in the future. - Prepare equipment documentation and reports, including installation reports, acceptance reports, service orders, installation documentation, warranty ("Q") reports, "Tech Tips," SAP reports, project reports, and corrective action recommendations, as necessary. - Provide assistance with factory modifications, equipment refurbishment, rebuilds, predictive and corrective maintenance programs, and equipment calibration projects. - Provide assistance and consultative services to customers in preparing sites for equipment installations. - Manage and execute administrative tasks effectively, such as travel arrangements, expense reports, and coordination of activities with customers. - Sales Support - Support the sales force in developing and maintaining close account relationships and satisfying technical customer requirements. - Serve as a liaison between Field Service Technicians, TAC Support, and Sales and Marketing during the initial portion of the product life cycle, providing timely feedback to sales regarding information gathered from customers. - Supply technical information and other details to the factory and customers to resolve technical issues. - Participate in exhibitions and demonstrations of equipment at trade shows, the PA demo room, or customer sites, informing customers and responding to technical and specification questions and concerns. - Factory Liaison - Maintain clear communication and strong relationships with factories to incorporate product and customer specifications. - Report technical data from customer visits back to the factories. Qualifications - Technical degree preferred. - Two-year technical or vocational school education, or relevant military training, required. - Two to three years of industry experience preferred. - Functional ability to operate a PC and appropriate software programs preferred to accomplish the duties listed above. - Ability to travel as required by the position. Requirements - Capable of lifting over 50 pounds (22.7 kg), standing for long periods on factory floors, and maneuvering in factory production environments and confined spaces to execute technical activities. - Willingness and ability to travel extensively (often 75% or greater), domestically and internationally, often on short or immediate notice, with flexible work hours, including non-standard business hours, weekends, and occasional holidays, as necessary to meet customer project schedules and demands. - Perform additional tasks as assigned and reviewed. Benefits - Health Benefits: Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options. - Voluntary Benefits: Life, accident, critical illness, disability, legal, identity theft, and pet insurance. - Panasonic Retirement Savings & Investment Plan (PRSIP): 401(k) plan with company matching contributions and immediate vesting. - Paid Time-Off Benefits: Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave. - Educational Assistance: Tuition reimbursement for job-related courses after six months of service. - Health Management and Wellbeing Programs: Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.

• Represent Oxford Instruments by delivering world-class technical support, installation, and maintenance of complex microscopy systems throughout North and South America. • Lead the installation and commissioning of assigned systems and options, ensuring full compliance with factory specifications. • Execute scheduled and emergency maintenance with precision. • Build trust and long-term relationships through responsive communication and hands-on training. • Resolve complex hardware and software issues using specialized tools. • Calibrate critical components and implement performance-enhancing upgrades to ensure optimal system reliability and throughput.