Redefining kidney stone care
Manager, Complaint Analyst
Location
California
Posted
1 day ago
Salary
$145K - $155K / year
Seniority
Lead
Job Description
Manager, Complaint Analyst
Calyxo, Inc.
• Manage high-performing Analysts by recruiting, selecting, orientating, and developing team member growth. • Lead and motivate a high-performing team by communicating job expectations, developing action plans, monitoring and appraising work performance, coaching and counseling team members. • Complete check-ins and annual performance reviews. • Manage, create and update goals for direct reports. • Participate and lead Propel Validations and updates. • Create and update complaint documentation and procedures. • Train new team members on proper complaint intake, follow ups, reviews, and closures. • Train team members on new processes. • Recommend and implement changes in complaint processes. • Review the accuracy of team member complaints and communicate changes as needed. • Participate in Quality team audits as the complaint intake SME. • Facilitate complaint investigations while ensuring completeness and consistency of complaint files/records, and participate in generating reports for complaint data, metrics and trends.
Job Requirements
- Education: Bachelor of Science in Engineering, Technical or Life Science discipline; or equivalent work experience preferred
- Minimum 15 years of experience working in the medical device industry
- Work location: Remote (within California)
- Travel: Ability to travel up to 10%. Overnight domestic and/or international travel may be required
- Working knowledge of FDA 21 CFR part 820.198 and part 803, ISO 13485 and related ISO/EN standards
- Strategic yet hands-on when needed with a high degree of energy and drive, and the ability to seek function and process improvements continually
- Open and direct communication style and a vision for continuous improvement and excellence
- Experience with Class II and/or III sterile devices (preferred)
- Individual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally
- Compliance with relevant county, state, and Federal rules regarding vaccinations.
Benefits
- Competitive base salary range of $145,000- $155,000
- Stock options – ownership and a stake in growing a mission-driven company
- Employee benefits package that includes 401(k), healthcare insurance and paid vacation
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