• Monitor customer usage behavior and act to increase engagement and the use of our solutions, especially in cases of risk due to low usage; • Assist customers in planning and executing strategies for using RD Station products, aligning them with the customer’s business objectives; • Ensure configuration, activation, and adoption for new customers or new accounts in the portfolio; • Organize and lead webinars and 1:few activities for education and scalable value generation, aligned with the CS Education team; • Act proactively and predictively, identifying and mitigating risks by monitoring customer usability data.

Role Description This is a remote role that may be hired in several markets across the United States: NY, NJ, MA, VA, IL, AZ, FL, CA, GA, TX, NC, SC. The Commercial Collateral Analyst I/II provides support in reviewing collateral submitted by commercial customers. Serves as the point person for borrowers and reviews, analyzes, and reconciles documentation to verify the collateral value and potential to repay a loan. May also recommend and implement process improvements. Guarantees the documentation complies with and meets the loan's financial requirements. - Business Support: Provides analytical insight and technical skill to lending activities, maintaining strong industry, risk, and policy knowledge to serve as a resource to associates. Recommends process improvements and assists in other duties as needed to facilitate department processes. - Documentation: Obtains and monitors financial documentation utilized in review efforts. Guarantees accuracy, completeness, and consistency of documentation. - Reporting: Prepares high-level complex reports and journal entries that project the Bank's financial position. Identifies and explains variances on a monthly, quarterly, and annual basis. Develops additional reporting requirements. - Analysis: Sources, compiles, and interprets financial data or statements. Identifies factors that impact credit on both a quantitative and qualitative basis in order to inform credit relationships. Analyzes data for accuracy and efficiencies, effectively communicates analysis output. Qualifications - Required: - Collateral Analyst I: Bachelor's Degree and 0 years of experience in Credit Review, Analysis or Financial Reporting OR High School Diploma or GED and 2 years of experience in Credit Review, Analysis or Financial Reporting - Collateral Analyst II: Bachelor's Degree and 3 years of experience in Credit Review, Analysis or Financial Reporting OR High School Diploma or GED and 7 years of experience in Credit Review, Analysis or Financial Reporting - Preferred: - Bachelor's in Business, Finance, Operations, Economics - 1 year of Commercial Banking and/or Finance - Collateral review and documentation - Excel experience - Reporting experience - Loan systems and applications experience Requirements - Collateral Analyst I: The base pay for this position is generally between $51,450.00 and $80,000.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. - Collateral Analyst II: The base pay for this position is generally between $63,450.00 and $90,000.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .

Role Description We are seeking an experienced HRIS Analyst with deep UKG Pro-suite expertise to support the configuration, optimization, and ongoing administration of our UKG environment. This person will play a critical role in ensuring system accuracy, scalability, and operational efficiency across HR, Payroll, Finance, and IT. This role is highly hands-on and will focus on: - System configuration - Business rules - Reporting - Integrations - Data audits - Issue resolution While proactively identifying opportunities to improve processes and leverage new UKG functionality. Qualifications - 3–5+ years of hands-on HRIS experience, with strong UKG expertise required, specifically in UKG Pro implementation - Demonstrated experience configuring UKG business rules, workflows, and reporting - Experience supporting open enrollment, payroll-adjacent processes, and timekeeping systems - Strong understanding of HR data structures, compliance considerations, and reporting logic - Proven ability to manage high ticket volume while maintaining accuracy and responsiveness - Experience working cross-functionally with HR, IT, Finance, and Payroll teams Requirements - Deep system configuration and problem-solving skills - Strong analytical mindset with attention to detail - Ability to work independently and manage competing priorities - Clear documentation and communication skills - Proactive, solutions-oriented approach to HRIS challenges Benefits - Competitive Pay - Health Plans with FSA or HSA options - Dental and Vision Insurance - Optional Life Insurance - 401K with Company Match - 12 weeks of parental leave for birthing parent/4 weeks leave for non-birthing parent(s) - Additional Parental benefits to include fertility stipends, free diapers, breast pump - Paid Holidays - PTO Accrual from day one - Employee Assistance Programs - And SO MUCH MORE!!

• Review contracts between hospitals and insurance carriers, model claims data, and identify lost revenue • Contact responsible party for claim payment • Prepare and forward claim appeal letters with supporting documentation for denial overturn • Establish working relationships with individuals at insurance companies • Communicate with teammates and leadership to discuss and identify trends • Contact insurance companies via phone, email, and written appeal to recover dollars • Perform analysis on large data sets to identify underpayment and denial trends • Conduct research on current laws and regulations pertaining to hospital reimbursement methodology • Contribute to client decks and weekly reports to track progress of project goals and present to leadership • Strive to maintain a personal hourly rate by meeting project metrics and goals efficiently • Attend Privacy and Security Training as required by the HIPAA Awareness Program and comply with all guidelines, policies and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations • Other duties as assigned