• Manage and develop a team focused on incident management, observability, operational readiness, and reliability engineering • Define a clear charter, priorities, roadmap, and measurable outcomes for the SRE function • Translate strategy into capacity aware plans with explicit trade offs, ownership, milestones, and success measures • Maintain visibility into delivery health, operational risks, and team performance, intervening early when execution drifts • Build a resilient operating model through cross-training, shared context, effective delegation, and clear primary and secondary ownership • Set a high bar for technical quality, operating rigor, and executive communication • Develop engineers and leaders who can independently own complex reliability initiatives • Evolve Upstart’s incident management program to improve detection, response, coordination, communication, and recovery • Establish clear standards for managing high severity incidents and provide visible leadership during critical events • Improve postmortem quality and ensure incident learnings result in durable engineering improvements • Identify recurring failure patterns and drive systemic solutions across teams • Create strong feedback loops from incidents into roadmaps, service standards, operational readiness requirements, and measurable risk reduction • Improve the quality, accessibility, and trustworthiness of signals used to understand production health • Drive consistent practices across metrics, logs, traces, alerting, and service health • Advance the use of service level objectives and customer impact signals to guide priorities and operational decisions • Reduce detection gaps, noisy alerts, manual investigation, and recurring operational toil • Define measurable reliability outcomes and use data to prioritize investments and communicate impact • Partner with platform and product engineering teams to embed reliability into standard engineering workflows • Establish scalable operational readiness standards for new services, major launches, and architectural changes • Set clear expectations for service ownership, monitoring, capacity, failure handling, and incident response • Identify systemic reliability risks and partner with engineering teams to prioritize and address them • Improve resilience through automation, failure testing, recovery capabilities, and operational safeguards • Build operating mechanisms that turn reviews and analysis into clear decisions, owners, timelines, and sustained follow through • Align stakeholders and dependencies before critical launches and engineering decisions

• Manage end-to-end provisioning of network services (wavelengths, Ethernet, IP transit, dark fiber & subsea IRU). • Partner with carriers and data centers to track orders, delivery, and handoff. • Document LOAs, CFAs, and circuit details in inventory and ticketing systems. • Support circuit testing/troubleshooting during turn-up. • Source and procure POP space, power, cross-connects and related services. • Lead vendor selection, contract negotiations, and SLA management. • Coordinate PoP handover schedules with the network deployment and engineering teams, legal and procurement. • Manage site readiness schedules, equipment logistics and service requests. • Plan for power capacity, rack utilization and future growth potential. • Monitor vendor performance, operational costs and contract compliance. • Maintain documentation for contracts, power allocations and deployment standards. • Support PoP expansions, upgrades and decommissioning activities. • Keep projects on track in a fast-moving, deadline-driven environment.

Role Description A proven Salesforce Release Manager who will take ownership of all aspects related to ensuring a ‘healthy’ Salesforce.com platform. - Minimum 8+ years’ experience on the Salesforce platform inclusive of release management, Salesforce Administrator, and implementing Salesforce.com technology based solutions - A strong understanding of CRM, Sales, Marketing, and other business processes - Strong experience on Salesforce.com, Flosum & GitHub - Experience of working on global Salesforce.com platform and the implications related to Release Management - Hands-on experience with Salesforce.com configurations, roles, profiles, and other permission controls - Ability to communicate effectively and confidently with team members - Productive with moderate supervision - Communicate clearly and effectively in both written and verbal formats Key Responsibilities - Define and manage change control process for development and release readiness criteria and ensure all changes meet criteria prior to deployment - Account for any dependencies and risks along the way; identify issues and perform root-cause analysis to ensure they are not repeated - Facilitate release activities across all Salesforce Development and Administrator teams, ensuring quality and timely deployments across environments - Work with Salesforce Development Team(s) to maintain allowed Test coverage in Salesforce and resolve all the Deployment errors - Monitor all lower environments (Salesforce Sandboxes) for release process / creating and synchronizing sandbox metadata and appropriate data sets - Validate Post Release Activities / Track release metrics to improvement and report successes/failures to stakeholders and Teams - Work with Salesforce Support Team – Coordinate Salesforce Release Calls, and Support Activities - Should have strong understanding of deployments using Force.com migration tools (Salesforce Tools IDE, Flosum, GitHub, and Version Control) - Perform and Support on Salesforce Administration Activities - Responsible for maintaining consistency between Salesforce sandbox environments, from Development through SIT, UAT and Production - Host weekly (and adhoc) calls with internal business admins, internal development teams, and Salesforce Support to plan and prepare all production facing releases Qualifications - Minimum 8+ years’ experience on the Salesforce platform - Strong understanding of CRM, Sales, Marketing, and other business processes - Experience of working on global Salesforce.com platform - Hands-on experience with Salesforce.com configurations, roles, profiles, and other permission controls Requirements - Ability to communicate effectively and confidently with team members - Productive with moderate supervision - Clear and effective communication in both written and verbal formats

• Conduct business discovery workshops to translate customers’ strategic objectives into high-impact Celonis use cases • Collaborate with the customer’s IT and business stakeholders to define project scope, data requirements, and success criteria • Ensure data connectivity and extraction pipelines are properly configured, working with specialist resources if required • Direct AI deployment agents (Apollo) to build data models, process analyses, KPIs, and dashboards - writing clear specifications and validating agent outputs against business requirements • Build and configure Celonis solutions across the platform: Process Intelligence Graph, data transformations, process analysis, operational solutions, and AI-powered insights • Identify process inefficiencies and root causes using Celonis technology, always in close collaboration with the customer • Validate AI-generated outputs for accuracy, business relevance, and alignment with customer context - applying domain knowledge where the AI cannot • Lead value creation workshops and define measures to improve process inefficiencies • Define and build KPIs measuring the customer’s success and quantify business impact • Design and build operational solutions to drive value, adoption and improve process conformance • Enable key customer users to use and extend the solution independently, setting the foundation for long-term adoption • Manage project outcomes against timelines, scope, and customer expectations • Train and demonstrate to customer users, guiding them on the path to sustained value • Document solution design decisions and configurations for future reference and handoff • Develop and maintain deep expertise in one or more process domains (e.g., Supply Chain, Order to Cash, Procure to Pay, IT Service Management) or industry verticals • Translate domain knowledge into scalable solution patterns, reference architectures, and best practices that the broader team can leverage • Proactively identify and standardize high-value use cases within your domain, collaborating with Product and Business Apps teams to shape the platform roadmap • You work with AI agents as your primary tools - your job is to direct, validate, and refine their output, not to write every line of code or build every analysis manually • You need strong specification and context engineering skills - the ability to translate a customer’s ambiguous business need into a precise instruction that an AI agent can execute correctly • You are expected to continuously learn and adapt as AI capabilities evolve, experimenting with new approaches and sharing what works with your peers • You balance speed with quality - AI accelerates execution, but you own the judgment calls on whether the output is right for this customer • You think in sustainable software solutions. While AI agents will generate first results quickly, you need to ensure that the operational solutions you build in Celonis are robust, user friendly, maintainable, and scalable.