Luxury Presence

• Own the render pipeline, prompts, and agent loops for AI Social • Collaborate with product and content strategy partners • Ensure visual quality of shipped products • Participate in cross-functional team collaboration • Experiment with new prompts and tools for innovation

Title: Manager, Onboarding - ATX Location: Austin, TX Type: Full-time Workplace: hybrid Category: Onboarding Job Description: Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. We're looking for a Manager of Onboarding to join our growing Client Success org. Our clients are some of the top real estate professionals in the world, and the onboarding experience is the first chapter of their relationship with LP. As Manager of Onboarding, you'll lead the team responsible for taking clients from kickoff through launch — and you'll be accountable for the speed, quality, and experience of that journey. In this role, you'll be counted on to develop and coach your ICs, drive performance against clear metrics, and build a team culture where accountability and growth go hand in hand. To be successful, you'll need to be operationally sharp, deeply client-focused, and the kind of leader people genuinely want to follow. Essential functions of the role include: - Leading and developing a team of Onboarding ICs who manage the client journey from kickoff through website or app launch - Running structured bi-weekly 1:1s, delivering actionable feedback, and building personalized development plans for each IC - Monitoring key metrics daily — launch volume, time to launch, CSAT, and Pre-Launch Churn MRR — and taking proactive action when something is off - Managing client escalations with urgency and good judgment, knowing when to step in directly and when to coach your team through it - Driving quarter-over-quarter improvement in backlog age, time to launch, and pre-launch churn - Partnering cross-functionally with Product Fulfillment, Sales, Client Success, and Engineering to eliminate handoff friction and close feedback loops - Owning the new hire experience — delivering a structured 30/60/90 onboarding plan that drives new ICs to full productivity by Day 90 or sooner - Using data to identify workflow gaps, drive process improvements, and maintain clear internal documentation - Leading or contributing to at least one high-impact project per quarter that advances onboarding efficiency or client experience You're gifted at: - Coaching people — you know how to develop ICs, not just manage them, and your team grows faster because of it - Reading metrics quickly and knowing what they're telling you about your team, your clients, and your processes - Staying calm under pressure and making clear decisions even when the picture isn't fully formed - Turning frustrated clients into retained ones through empathy, directness, and follow-through - Building cross-functional trust — other teams want to work with you because you close the loop and do what you say - Communicating clearly up, down, and sideways — your team always knows where they stand and what's expected - Documenting as you go — you leave things better than you found them and your team doesn't have to guess how things work - Modeling LP values in how you show up every day, especially when it's hard You have: - 3+ years in a client-facing operations, onboarding, or implementation role - 1+ years managing and leading a team in a metrics-driven environment - A proven track record of hitting team targets and improving performance over time - Experience working cross-functionally in a fast-moving, high-growth company - Comfort building and tracking KPIs in spreadsheets or BI tools - Familiarity with CRM and project management tools — and a track record of learning new systems quickly - A high bar for quality and a bias for action when things aren't working $95,000 - $130,000 a year Plus performance bonus, competitive equity and full benefits. - Located in Austin, TX - Hybrid (In office 4 days a week for first 30 days, 3 days a week once you have successfully completed new hire training)

• Lead and grow the Maps & Search team. Own hiring, onboarding, coaching, 1:1s, direct feedback, and career development. Treat management as a craft and build a healthy, high-performing team that ships impactful changes. • Stay hands-on. Contribute directly — code and design reviews, architecture, thorny debugging— and stay technical enough to make smart calls on trade-offs. • Own and scale a high-throughput search platform. Drive the architecture, relevance, latency, and reliability of a real estate search system handling ~1B monthly requests and hundreds of millions of listings. • Deliver a world-class home search experience. Own the core home discovery experience across web and mobile — improving engagement, lead conversion, and agent workflows while keeping interactions fast and responsive at scale. • Push forward AI-powered discovery. Partner across teams to bring LLMs and intelligent ranking into search and user workflows, improving how buyers and agents discover, filter, and engage with listings. • Shape the roadmap with product and design. Define what we build and why, not just focusing on the how. Translate user needs and business goals into a clear technical plan, and own delivery end to end — planning, quality, reliability, and incident response.

• Build and operate the self-service infrastructure platform • Build the golden paths engineers and agents ship on • Make agents first-class developers • Build and operate the validation platform and quality gates • Own the reliability and observability of what you build

• Lead and grow the Maps & Search team. • Stay hands-on with code and design reviews. • Own and scale a high-throughput search platform. • Deliver a world-class home search experience. • Push forward AI-powered discovery. • Shape the roadmap with product and design.

• Manage and develop teams responsible for customer billing support and billing QA. • Own the end-to-end order-to-cash billing process. • Lead resolution of escalations and payment disputes (chargebacks). • Own collections efforts, including overdue invoices, deactivations, and bad debt tracking. • Build reporting that provides visibility into billing performance, collections, and client health.

• Define and publish a Product Design strategy within your first 90 days, then evangelize it company-wide • Establish design principles, standards, and a point of view that sets LP apart in the market • Champion the customer's perspective in every product decision, keeping agent needs at the center • Partner with Product and Engineering to drive meaningful improvements in platform engagement and WAUs • Own the quality bar for every customer-facing experience • Translate product strategy into design execution that moves the metrics that matter • Lead and develop the Product Design team, building an environment where great designers want to stay and grow • Hire and retain top-tier design talent as the team scales • Build a culture of feedback, craft, and accountability • Integrate AI tools and workflows into the design practice to increase design velocity by 25% without compromising quality • Model AI-native ways of working and coach the team to adopt them

• Own the render pipeline, the prompts and agent loops that drive it, and the visual quality of what ships • Collaborate across product, design, and content strategy • Partner with engineering teams focusing on the AI Social pipeline

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. The OpportunityWe don't just use AI. We build with it, ship with it, and think with it. We're in the top 1% of companies applying AI effectively, not just to our products, but to how we build them. With an unlimited budget for Anthropic tokens, our engineers use AI agents to write, review, and ship production code every day. We're building toward a world where humans design systems and AI builds them, and we're already further along that path than almost anyone else. As a Staff Software Engineer, you'll be a technical leader at the center of this transformation. You'll shape platform architecture, drive AI-powered product delivery, and raise the bar for what a small, AI-augmented engineering team can accomplish. This is a role for someone who already lives in their terminal with AI, who has strong opinions about how AI changes system design, and who wants to help define what a next-generation engineering organization looks like. What You'll DoDrive large-scale technical initiatives. You'll take complex, cross-functional projects from concept through production, aligning architecture decisions with business goals and shipping outcomes that matter. Ship AI-native product experiences. Working closely with product, design, and AI teams, you'll deliver intelligent features that leverage LLMs, agent frameworks, and real-time data to transform how real estate professionals run their businesses. Lead system design in an AI-native codebase. You'll own the architecture of critical platform capabilities, from our AI-powered site builder pipeline to our multi-tenant infrastructure serving thousands of real estate businesses. You'll set patterns that other engineers follow. Define how we build, not just what we build. You'll shape our engineering standards, review practices, and developer tooling. You'll have a direct hand in evolving how AI agents integrate into our development workflow. Mentor and elevate engineers across the org. Staff Engineers at LP are force multipliers. You'll raise the technical bar across teams, coach engineers through hard design problems, and influence career growth. What We're Looking ForAttributes - You already build with AI daily. You use Claude Code as a core part of your workflow, not as a novelty - You have strong opinions, loosely held, about how AI changes software architecture, team structure, and engineering culture - You think in systems. You connect technical decisions to customer outcomes and long-term business value - You communicate clearly and directly. You can explain complex tradeoffs to product, design, and executive stakeholders - You're energized by ambiguity and speed. You thrive in a fast-growing company where the roadmap evolves and ownership is real - You like to have fun at work. We take our craft seriously, but we don't take ourselves too seriously. We celebrate wins, crack jokes, and genuinely enjoy building together Skills and Experience - 8+ years of professional software engineering experience, with meaningful time in senior or staff-level roles - Deep expertise in TypeScript, Node.js, and React - Experience designing and operating scalable microservice architectures in cloud-native environments (AWS preferred) - Strong understanding of GraphQL, event-driven systems (Kafka, SQS), and distributed databases (PostgreSQL, DynamoDB, Elasticsearch) - Proven track record leading high-impact initiatives from concept through production in a SaaS environment - Expert-level grasp of software design principles and experience with multi-tenant platform architectures Tech Stack - Frontend: React, Tailwind, Apollo - Backend: Node/TypeScript Microservices - Data: Postgres, Redis, Elasticsearch - Infrastructure: AWS, Kubernetes, Lambda, Temporal - Messaging: Kafka, SQS Join us in shaping the future of real estate The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages. We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition. Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date. More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner. Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform. Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

• Drive large-scale technical initiatives • Ship AI-native product experiences • Lead system design in an AI-native codebase • Define how we build, not just what we build • Mentor and elevate engineers across the org