Role Description A proven Salesforce Release Manager who will take ownership of all aspects related to ensuring a ‘healthy’ Salesforce.com platform. - Minimum 8+ years’ experience on the Salesforce platform inclusive of release management, Salesforce Administrator, and implementing Salesforce.com technology based solutions - A strong understanding of CRM, Sales, Marketing, and other business processes - Strong experience on Salesforce.com, Flosum & GitHub - Experience of working on global Salesforce.com platform and the implications related to Release Management - Hands-on experience with Salesforce.com configurations, roles, profiles, and other permission controls - Ability to communicate effectively and confidently with team members - Productive with moderate supervision - Communicate clearly and effectively in both written and verbal formats Key Responsibilities - Define and manage change control process for development and release readiness criteria and ensure all changes meet criteria prior to deployment - Account for any dependencies and risks along the way; identify issues and perform root-cause analysis to ensure they are not repeated - Facilitate release activities across all Salesforce Development and Administrator teams, ensuring quality and timely deployments across environments - Work with Salesforce Development Team(s) to maintain allowed Test coverage in Salesforce and resolve all the Deployment errors - Monitor all lower environments (Salesforce Sandboxes) for release process / creating and synchronizing sandbox metadata and appropriate data sets - Validate Post Release Activities / Track release metrics to improvement and report successes/failures to stakeholders and Teams - Work with Salesforce Support Team – Coordinate Salesforce Release Calls, and Support Activities - Should have strong understanding of deployments using Force.com migration tools (Salesforce Tools IDE, Flosum, GitHub, and Version Control) - Perform and Support on Salesforce Administration Activities - Responsible for maintaining consistency between Salesforce sandbox environments, from Development through SIT, UAT and Production - Host weekly (and adhoc) calls with internal business admins, internal development teams, and Salesforce Support to plan and prepare all production facing releases Qualifications - Minimum 8+ years’ experience on the Salesforce platform - Strong understanding of CRM, Sales, Marketing, and other business processes - Experience of working on global Salesforce.com platform - Hands-on experience with Salesforce.com configurations, roles, profiles, and other permission controls Requirements - Ability to communicate effectively and confidently with team members - Productive with moderate supervision - Clear and effective communication in both written and verbal formats

• Conduct business discovery workshops to translate customers’ strategic objectives into high-impact Celonis use cases • Collaborate with the customer’s IT and business stakeholders to define project scope, data requirements, and success criteria • Ensure data connectivity and extraction pipelines are properly configured, working with specialist resources if required • Direct AI deployment agents (Apollo) to build data models, process analyses, KPIs, and dashboards - writing clear specifications and validating agent outputs against business requirements • Build and configure Celonis solutions across the platform: Process Intelligence Graph, data transformations, process analysis, operational solutions, and AI-powered insights • Identify process inefficiencies and root causes using Celonis technology, always in close collaboration with the customer • Validate AI-generated outputs for accuracy, business relevance, and alignment with customer context - applying domain knowledge where the AI cannot • Lead value creation workshops and define measures to improve process inefficiencies • Define and build KPIs measuring the customer’s success and quantify business impact • Design and build operational solutions to drive value, adoption and improve process conformance • Enable key customer users to use and extend the solution independently, setting the foundation for long-term adoption • Manage project outcomes against timelines, scope, and customer expectations • Train and demonstrate to customer users, guiding them on the path to sustained value • Document solution design decisions and configurations for future reference and handoff • Develop and maintain deep expertise in one or more process domains (e.g., Supply Chain, Order to Cash, Procure to Pay, IT Service Management) or industry verticals • Translate domain knowledge into scalable solution patterns, reference architectures, and best practices that the broader team can leverage • Proactively identify and standardize high-value use cases within your domain, collaborating with Product and Business Apps teams to shape the platform roadmap • You work with AI agents as your primary tools - your job is to direct, validate, and refine their output, not to write every line of code or build every analysis manually • You need strong specification and context engineering skills - the ability to translate a customer’s ambiguous business need into a precise instruction that an AI agent can execute correctly • You are expected to continuously learn and adapt as AI capabilities evolve, experimenting with new approaches and sharing what works with your peers • You balance speed with quality - AI accelerates execution, but you own the judgment calls on whether the output is right for this customer • You think in sustainable software solutions. While AI agents will generate first results quickly, you need to ensure that the operational solutions you build in Celonis are robust, user friendly, maintainable, and scalable.

Role Description Buscamos pessoas que gostem de trabalhar com autonomia e colaboração. Afinal, é apenas juntos que conseguiremos entender ao máximo a necessidade do cliente e entregar os melhores resultados sempre! Como SRE você vai desempenhar um papel crucial no suporte ao crescimento e sucesso da empresa, garantindo que os sistemas estejam sempre disponíveis, resilientes e escaláveis. Principais Atividades - Garantir que a arquitetura comporte necessidades e requisitos técnicos do time de execução, trabalhando em conjunto com times de TI (Arquitetura, Segurança, Infraestrutura) e com áreas de negócio; - Manter e evoluir nosso ambiente com microsserviços, AWS e com foco em segurança da informação. Qualifications - Conhecimento em práticas de DevOps: compreensão dos princípios e práticas de DevOps, incluindo Integração Contínua (CI), Entrega Contínua (CD) e infraestrutura como código (IaC); - Conhecimento em sistemas operacionais e administração de sistemas: familiaridade com Linux/Unix, gerenciamento de servidores, redes e protocolos, bem como habilidades de solução de problemas relacionados a sistemas distribuídos; - Experiência com arquitetura e implantação de infraestrutura em nuvem: conhecimento prático nos principais serviços AWS, e habilidades para projetar, implementar e manter arquiteturas escaláveis e resilientes; - Habilidades de automação e ferramentas de gerenciamento: experiência com ferramentas de automação, como Ansible, Terraform, ou outras, para provisionamento, implantação e configuração de sistemas, bem como familiaridade com ferramentas de monitoramento, como Prometheus, Grafana, Dynatrace, ELK Stack, entre outras; - Experiência em resolução de problemas e monitoramento: capacidade de identificar e solucionar problemas de desempenho, confiabilidade e escalabilidade em ambientes de produção, usando ferramentas de monitoramento e análise de logs; - Fortes habilidades de comunicação e trabalho em equipe: capacidade de colaborar efetivamente com equipes multidisciplinares, incluindo desenvolvedores, operações e outras áreas funcionais; - Fornecer suporte e orientação para a equipe de desenvolvimento em relação às melhores práticas de DevOps; - Experiência com análise de causa raiz (Postmortem); - Experiência com administração e gerenciamento de ambiente cloud AWS; - Experiência com administração e gerenciamento clusters Kubernetes/EKS e seus workloads; - Experiência com Helm para deploy de aplicação no Kubernetes; - Experiência com ferramentas de monitoramento (Grafana, Prometheus, Dynatrace, Datadog entre outras); - Criar e manter ferramentas de automação (Terraform, Ansible, Python, entre outros); - Conhecimentos em Banco de Dados SQL ou noSQL (ElasticSearch/MongoDB); - Pipelines CI/CD GitOps. Requirements - aws - kubernetes - linux Benefits - A Serasa Experian é muito mais do que você imagina. Com o propósito de criar um futuro melhor, ampliando oportunidades para pessoas e empresas, no Brasil somos mais de 4 mil pessoas que atuam em diversos times e especialidades. - Aqui, cada conhecimento e diversidade se complementa e você pode trabalhar no que mais ama, estamos comprometidos a construir uma cultura inclusiva e um ambiente no qual pessoas possam equilibrar a carreira com seus compromissos e interesses pessoais, prezando pelo bem-estar. - A gente se dedica muito em ser uma das melhores e mais inovadoras empresas para se trabalhar do país, possibilitando experiências e carreiras incríveis para nossas pessoas. - Nossa forte abordagem de pessoas em primeiro lugar é reconhecida externamente por meio de diversas certificações de mercado: fomos premiados pelo Great Place To Work™ em 24 países e pela certificação internacional Top Employers, além de sermos reconhecidos como uma das melhores empresas para jovens profissionais e contarmos com uma avaliação de 4,6 no Glassdoor.

• Architect, optimize, and maintain observability frameworks across cloud environments, with a specific focus on implementing Google Cloud Platform (GCP) observability tools (Cloud Logging, Cloud Monitoring, Trace, and Profiler). • Design, deploy, and maintain robust observability stacks across hybrid ecosystems, utilizing Prometheus, Grafana, and cloud-native integrations. • Drive infrastructure-as-code (IaC) initiatives using Terraform and Ansible to ensure consistent, automated deployments of infrastructure and observability tooling. • Build, maintain, and optimize deployment workflows within Kubernetes and Google Kubernetes Engine (GKE) / OpenShift environments using GitHub, Harness, and other CI/CD pipelines. • Deeply analyze Linux/Unix system administration architectures, optimizing compute resource metrics and performance tuning across complex, distributed environments. • Implement SRE best practices, establishing meaningful Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets to ensure platform reliability.