Hermitage Infotech

Role Description A proven Salesforce Release Manager who will take ownership of all aspects related to ensuring a ‘healthy’ Salesforce.com platform. - Minimum 8+ years’ experience on the Salesforce platform inclusive of release management, Salesforce Administrator, and implementing Salesforce.com technology based solutions - A strong understanding of CRM, Sales, Marketing, and other business processes - Strong experience on Salesforce.com, Flosum & GitHub - Experience of working on global Salesforce.com platform and the implications related to Release Management - Hands-on experience with Salesforce.com configurations, roles, profiles, and other permission controls - Ability to communicate effectively and confidently with team members - Productive with moderate supervision - Communicate clearly and effectively in both written and verbal formats Key Responsibilities - Define and manage change control process for development and release readiness criteria and ensure all changes meet criteria prior to deployment - Account for any dependencies and risks along the way; identify issues and perform root-cause analysis to ensure they are not repeated - Facilitate release activities across all Salesforce Development and Administrator teams, ensuring quality and timely deployments across environments - Work with Salesforce Development Team(s) to maintain allowed Test coverage in Salesforce and resolve all the Deployment errors - Monitor all lower environments (Salesforce Sandboxes) for release process / creating and synchronizing sandbox metadata and appropriate data sets - Validate Post Release Activities / Track release metrics to improvement and report successes/failures to stakeholders and Teams - Work with Salesforce Support Team – Coordinate Salesforce Release Calls, and Support Activities - Should have strong understanding of deployments using Force.com migration tools (Salesforce Tools IDE, Flosum, GitHub, and Version Control) - Perform and Support on Salesforce Administration Activities - Responsible for maintaining consistency between Salesforce sandbox environments, from Development through SIT, UAT and Production - Host weekly (and adhoc) calls with internal business admins, internal development teams, and Salesforce Support to plan and prepare all production facing releases Qualifications - Minimum 8+ years’ experience on the Salesforce platform - Strong understanding of CRM, Sales, Marketing, and other business processes - Experience of working on global Salesforce.com platform - Hands-on experience with Salesforce.com configurations, roles, profiles, and other permission controls Requirements - Ability to communicate effectively and confidently with team members - Productive with moderate supervision - Clear and effective communication in both written and verbal formats