• Implement integrations between Canals and integration partners, including ERPs (Eclipse, P21, Infor, SAP, Acumatica), using standardized templates and API credentials • Become an ERP subject-matter expert, understanding how each system handles data, access, authentication, and configuration. • Join pre-sale discovery calls to evaluate feasibility and answer ERP-specific technical questions. • Lead post-sale integration work: collect access details, configure endpoints, run tests on APIs to establish new data integrations, and validate end-to-end data flow. • Troubleshoot integration issues, escalating to the Lead Support Engineer or Engineering when needed. • Participate in customer onboarding and go-live calls as the technical owner of the integration process. • Document integration steps, ERP nuances, and repeatable best practices for internal and customer use. • Collaborate closely with Customer Success, Support, Product, and Engineering to ensure each integration goes live smoothly. • Occasionally cover on support (Zendesk) as needed.

• Serve as the primary technical resource for customer integration initiatives. • Partner with customer IT, engineering, and security teams to understand technical requirements and business objectives. • Design scalable integration solutions utilizing REST APIs, webhooks, MQTT, event-driven architectures, and modern data exchange methods. • Guide customers through implementation while providing consultative recommendations and managing technical tradeoffs. • Drive integration projects from discovery through successful production deployment. • Develop reusable integration frameworks, reference architectures, and sample applications. • Create and maintain connectors, SDK examples, APIs, and supporting integration tooling. • Design secure authentication and authorization workflows, including enterprise Single Sign-On (SSO). • Support integrations with ERP, CMMS, MES, IoT, analytics, and enterprise business platforms. • Collaborate with Engineering to continuously improve the Waites API platform and integration capabilities. • Provide implementation guidance throughout onboarding and deployment. • Conduct recurring technical check-ins with customers during active integration projects. • Resolve complex customer challenges through a consultative, solution-oriented approach. • Deliver an exceptional customer experience throughout every engagement. • Develop customer-facing integration documentation, implementation guides, and technical best practices. • Build reusable templates and reference implementations that accelerate future deployments. • Contribute to long-term integration standards and product enablement resources. • Partner with Product, Engineering, Infrastructure, and Customer Success teams to improve the customer experience. • Provide customer feedback to influence API enhancements and future product capabilities. • Help establish scalable integration standards, security best practices, and architectural guidelines. • Assist in prioritizing integration roadmap initiatives. • Carry out additional responsibilities as needed to support business objectives.

• Lead, coach, and develop a growing global SE team across NA, EMEA, and APAC • Own the technical win rate metric and drive strategies to improve it across all regions • Partner with Sales leadership to align SE capacity to pipeline, territories, and deal strategy • Build and maintain SE playbooks, demo environments, and technical asset libraries

• Work with Docker’s most important customers and cross functional Docker teams to accelerate the customer’s container and AI journeys, focusing on developer workflows • Engage with customer teams and cross functional Docker teams to gather customer’s technical/business goals and challenges related to their container and AI journey. • Create and manage engagement plans that span existing products and new Docker offerings to achieve critical business goals. • Oversee “design partner” rapid prototyping engagements with Docker engineering and customer teams to validate customer-product fit for new use cases • Work with Docker teams to create/manage/deliver custom demos and content aligned to customer use cases. • Deliver high-impact enablement and best practices content to customer audiences from developer to C level. • Ability to travel up to 50% internationally as a senior representative of Docker to prospective clients, customers, and technical alliance partners. • Be a thought leader for a particular area of responsibility both internal and external to Docker, working with fellow Dockhands to create/manage/deliver content • Gather field feedback from customer teams and Docker pre and post sales teams • Coordinate with Field CTO and other Solutions Architects to prioritize/contextualize/correlate field requests into a cohesive set of prioritized requests to the product/engineering teams. • Work directly with Docker product/engineering teams on workflows and feature alignment to customer use cases prioritized by revenue impact. • Be customer zero for new functionality produced by Docker product/engineering teams • Give input on internal technical enablement and customer enablement needs, and review enablement content • Assist the sales enablement team with internal technical enablement for new products and services.