Canals

• Design, build, and maintain scalable machine learning models that improve and automate logistics processes for our customers. • Own projects end-to-end, from problem definition and data exploration to model deployment and monitoring in production. • Collaborate closely with engineering teams to align ML work with customer needs and deliver features that drive business value. • Serve as a technical leader and mentor within the ML area, reviewing code and ensuring best practices for reproducibility, quality, and performance.

• Draft, negotiate, and close enterprise SaaS/AI agreements, including relevant addenda and schedules (think DPAs) • Build and maintain contract templates and a negotiation playbook that empowers the sales team to move deals faster • Triage inbound redlines efficiently and establish contract review SLAs • Own day-to-day privacy compliance and data governance strategy • Manage vendor and partner agreements, including software licenses and professional services contracts • Serve as the embedded legal partner for Sales & Marketing, Product, Engineering and Finance • Identify legal risks early in the product development cycle and advise on mitigation without killing velocity • Build and refine the legal ops infrastructure, including contract management tooling and intake processes • Help to identify when to use outside counsel, and manage those relationships

• Work across multiple product areas at once - picking up context quickly, making judgment calls, and keeping quality high even when priorities shift. • Design complex B2B workflows, data-rich interfaces, and operational tools - and sweat the details that make dense, complex interfaces actually usable. • Collaborate directly with engineers, PMs, and company leadership - advocate for your ideas, challenge assumptions, and adapt when new information changes the picture. • Get involved early, when problems are still messy and directions aren't set — and shape the conversation, not just respond to it. • Measure success by whether your solutions actually help customers, not by how closely the shipped product matches the mockup.

• Lead, coach, and develop a team of Account Executives • Conduct regular pipeline reviews, forecast calls, and deal strategy sessions • Help reps improve discovery, qualification, demo delivery, negotiation, and closing skills • Set clear performance expectations and provide ongoing feedback and coaching • Conduct performance reviews and support career development planning • Partner with leadership to establish sales goals, processes, and operating rhythms • Identify trends, opportunities, and areas for improvement across the sales organization • Participate in recruiting efforts, including interviewing and helping attract top sales talent • Serve as a trusted resource for reps throughout the sales cycle

• Own and evolve the Canals brand, expanding and refining our visual identity as the company grows • Design across a wide range of channels and formats: website, digital ads, email, social, sales collateral, trade show booths, event signage, branded merchandise, and more • Art direct and manage external creative partners and agencies • Develop and maintain brand guidelines, templates, and asset libraries that enable the broader team to work on-brand without you in the room • Build self-serve design systems and templates that empower non-designers to work on-brand independently • Transform product screenshots and UI into polished, story-driven marketing visuals • Serve as the brand resource for the product design team • Manage multiple projects and deadlines across a fast-moving marketing org

• You'll own product-led growth for our contractor audience at Canals, playing a key role in how we expand to this new and growing customer segment. • In this role, you'll focus on the in-product experience—designing the onboarding flows, activation moments, and self-serve experiences that turn contractor users into engaged, retained customers. • You'll work closely with stakeholders across the company in Sales, Customer Success, and Product, to drive contractor adoption and growth. • Design and optimize in-product onboarding flows and self-serve activation experiences for our contractor audience • Develop the in-product messaging, nudges, and prompts that move contractors from first touch to activated user • Instrument the contractor funnel and run experiments to improve conversion and retention • Partner with Product and Engineering to bring in-product growth moments to life • Develop messaging and positioning for contractor-facing products and features based on primary and secondary research • Train and enable go-to-market teams on contractor products and features • Develop supporting marketing materials, e.g., one pagers, website pages • Capture and organize competitive intelligence to support Sales and Marketing • Track and measure adoption and effectiveness • Influence the product roadmap based on contractor market feedback

• Generate top-of-funnel talent through sourcing, referrals, networking, inbound applicants, and creative outbound strategies. • Conduct high-quality recruiter screens that evaluate talent while creating enthusiasm for Canals. • Partner closely with hiring managers to understand hiring needs, calibrate talent, and provide market feedback. • Manage candidates throughout the interview process, ensuring a high-quality experience from first conversation through offer. • Build expertise across a wide variety of functions and quickly adapt to new roles and hiring challenges. • Continuously improve recruiting processes, tooling, outreach strategies, and candidate experience. • Help close exceptional candidates and represent Canals in a thoughtful, authentic, and compelling way. • Contribute to a culture of high standards, direct feedback, continuous learning, and teamwork.

• Own and help define the strategy for payments and financial infrastructure across the platform • Work closely with engineering on payment architecture, provider integrations, onboarding flows, and transaction systems • Partner with external payment providers and platforms to support evolving product capabilities • Design intuitive payment experiences that prioritize trust, clarity, reliability, and operational efficiency • Deeply understand user workflows and identify friction points across onboarding, payments, payouts, and transaction visibility • Translate complex operational and financial requirements into clearly defined product specs and scalable systems • Balance speed, risk, compliance considerations, and user experience in product decision-making • Help define metrics around transaction success, onboarding conversion, operational efficiency, and payment adoption • Collaborate cross-functionally across product, engineering, operations, and leadership to drive execution

• Develop and implement outbound campaigns tied to intent signals, internal initiatives, and lifecycle marketing programs • Plan, launch, and scale paid search and social campaigns to deliver measurable growth and support ABM initiatives • Identify, vet and manage advertising and content syndication opportunities with industry associations and publications that reach our target audience • Evaluate and test emerging platforms and additional channels, such as billboards and direct mail • Set up nurture programs for every stage of the funnel to create and accelerate pipeline • Partner with Sales to ensure seamless land handoff and create templated sequences for outreach and follow-up • Create compelling copy and creative, aligning to established messaging, tailoring based on persona, and personalizing at scale • Build and maintain campaign landing pages • Develop and track a structured testing roadmap across creative, audiences, placements, messaging, and offers • Measure, analyze, and report on campaign performance with a focus on ROI, using insights to iterate and improve results and sharing learnings with the broader team • Manage day-to-day operations of campaigns from start to finish, including budgets, timelines, and deliverables • Manage agencies and outside resources to achieve goals

• Respond to customer inquiries via live chat and email, maintaining our 1-minute average first response time. • Troubleshoot product and integration issues, escalating when needed to Support Engineers or Product. • Use Postman to test API endpoints and SQL to run basic queries for debugging or validation. • Investigate customer behavior and issues using FullStory session data. • Collaborate closely with CSMs and the Solutions team to ensure smooth onboarding and post-launch support. • Document resolutions and update internal Zendesk macros and knowledge base articles. • Identify recurring issues and propose process or product improvements.