Waites

• Serve as the primary technical resource for customer integration initiatives. • Partner with customer IT, engineering, and security teams to understand technical requirements and business objectives. • Design scalable integration solutions utilizing REST APIs, webhooks, MQTT, event-driven architectures, and modern data exchange methods. • Guide customers through implementation while providing consultative recommendations and managing technical tradeoffs. • Drive integration projects from discovery through successful production deployment. • Develop reusable integration frameworks, reference architectures, and sample applications. • Create and maintain connectors, SDK examples, APIs, and supporting integration tooling. • Design secure authentication and authorization workflows, including enterprise Single Sign-On (SSO). • Support integrations with ERP, CMMS, MES, IoT, analytics, and enterprise business platforms. • Collaborate with Engineering to continuously improve the Waites API platform and integration capabilities. • Provide implementation guidance throughout onboarding and deployment. • Conduct recurring technical check-ins with customers during active integration projects. • Resolve complex customer challenges through a consultative, solution-oriented approach. • Deliver an exceptional customer experience throughout every engagement. • Develop customer-facing integration documentation, implementation guides, and technical best practices. • Build reusable templates and reference implementations that accelerate future deployments. • Contribute to long-term integration standards and product enablement resources. • Partner with Product, Engineering, Infrastructure, and Customer Success teams to improve the customer experience. • Provide customer feedback to influence API enhancements and future product capabilities. • Help establish scalable integration standards, security best practices, and architectural guidelines. • Assist in prioritizing integration roadmap initiatives. • Carry out additional responsibilities as needed to support business objectives.

• Create, process, and manage purchase orders within NetSuite • Monitor inventory levels and proactively identify replenishment needs • Coordinate with suppliers to place orders, confirm deliveries, and resolve supply issues • Maintain accurate inventory, purchasing, and supplier records within the ERP system • Track purchase orders from creation through receipt and ensure timely updates • Partner with warehouse, finance, and operations teams to support inventory accuracy and material availability • Track outgoing shipments, resolve customs-related issues, and ensure on-time delivery to customers • Monitor lead times and communicate potential supply chain risks or delays to internal stakeholders • Support continuous improvement initiatives to increase efficiency across purchasing and inventory processes • Collaborate daily with cross-functional teams located at Waites World HQ in Cincinnati, Ohio • Carry out additional responsibilities as needed to support business objectives

• Conduct detailed onsite surveys in industrial environments to gather critical installation and asset information, including machine specifications, asset criticality, sensor type and placement recommendations, environmental considerations, network requirements, and other facility details necessary to support successful deployment of the Waites system. • Assess client needs and environment, apply Waites product and system knowledge, solution installation needs, etc. • Bring a consultative, solutions-oriented mindset to customer interactions by identifying opportunities to improve asset reliability and maintenance practices. • Support domestic and international sensor installations as needed, partnering with internal teams to ensure installations are completed safely, efficiently, and according to Waites standards. • Accurately document site assessments, installation details, machine information, and customer requirements, maintaining detailed records that support deployment, service delivery, and future customer engagements. • Assume ownership of your own schedule including efficiently procuring travel accommodations and ensuring your deliverables are on time and thorough. • Collaborate with cross-functional teams to develop and refine processes that optimize the efficiencies and effectiveness. • Identify and escalate issues, needs, and opportunities to other departments such as Customer Success, Sales, and Engineering as required to enhance the customer experience and project success. • Focus on ensuring exceptional customer delight at every visit, addressing customer needs and concerns, and maintaining open lines of communication. • Adapt to evolving company needs and take on additional responsibilities as required to support the department's success.

Title: Vibration Analyst Location: Fully Remote Remote Worker - United States Job Description: Vibration AnalystThis is a great opportunity to help grow our vibration analytics department!What we are: Fun, fast-paced, client-focused, people-centric, inviting, flexible, and rapidly growing.What we are not: Overly structured, uncompromising, disengaged, or disconnected. We are looking for hard-working and culture-oriented individuals to join our Vibration Analysis team. In this role, you will work remotely, analyzing and reporting the general health of rotating equipment for our customers. The role supports the customer experience through our industry-leading products and services. This team and role is integral to the culture and success of our company. The ideal candidate for this role has deep knowledge of mechanical systems and rotating equipment and is looking for a great opportunity and a great company to expand their career. The work we do is categorically awesome, and we hope to find the right fit for this role based on experience and culture! Company DescriptionWe are a leading provider of wireless, mesh-networked, "Internet of Things" (IoT) sensors for industrial environments. Our cost-effective, plug-and-play products empower businesses and plants of all sizes to conduct predictive and preventative maintenance on mission-critical and secondary equipment in order to maximize uptime. Reports to: Associate Manager of Analytics Location: Remote - based in the United States Travel: Occasional Work Authorization: Must be authorized to work in the U.S. **Sponsorship is not available at this time** Exemption Status: Exempt Job Description: This position will give you the opportunity to - - Review and report on the general health of rotating equipment - Provide internal and external customer delight through excellent interpersonal skills and communication - Use vibration analysis to determine the root cause of machine faults and create customer-oriented solutions to prevent equipment downtime. - Improve manufacturing equipment reliability and uptime at customer’s plants. - Develop and maintain strong customer relationships founded on trust, respect, and reliability. - Complete assigned tasks efficiently with little supervision. - Assume management duties when necessary. - Shadow, learn, and work alongside a team of Vibration Analysts - Infrequent travel to customer facilities as needed - Carry out additional responsibilities as needed to support business objectives Requirements Qualifications: - VCAT II or VCAT III certification - Preferred Bachelors or Associates degree, or equivalent experience - 3-5+ years of vibration analysis experience preferred - Deep understanding of mechanical systems and rotating equipment. Ideally comes from a background in maintenance, reliability, mechanical engineering, etc. - Customer-first focus and attitude, and ability to work with individuals of all corporate levels - Experience with Microsoft Office/Google Suite platforms - Strong customer service skills - Excellent written and verbal communication - Ability to effectively and professionally communicate with coworkers and customers - Highly motivated with a strong work ethic - Must comply with all OSHA and safety regulations and company standards. - Ability to travel and work at job sites, as needed. - Proficiency in general computer skills, including working knowledge of Google Workspace and the ability to quickly adapt to new software and technology platforms. - Ability to work under pressure to meet critical deadlines. Culture Fit Requirements: - High intellect and strong analytical skills - Innovative and driven to constantly improve - Non-bureaucratic, flexible, and able to thrive in a fast-moving environment - Positive energy and attitude towards people and problem-solving - Demonstrates a balance of humility, strong work ethic, and interpersonal savvy ("Humble, Hungry, and Smart") in approach to teamwork and problem-solving. - A genuine human. - Demonstrates a “Can Do” mentality. Why Waites? At Waites, we offer an attractive base salary with a strong history of profit sharing. We are intensely customer-focused, with a culture that encourages hard work, fun, and mutual success. As we continue to grow, there will be many opportunities for professional advancement and development. If you are a talented vibration analytics professional looking for an exciting new challenge, please apply! WST is an Equal Opportunity Employer.

• Conduct onsite installation surveys and project assessments at customer facilities across a variety of industrial environments • Gather and document detailed site information including asset inventories, machinery details, environmental conditions, safety requirements, PPE expectations, and installation readiness needs • Assess customer operational environments and apply knowledge of Waites products, systems, and installation requirements to support successful project execution • Identify installation considerations, project risks, and logistical requirements while ensuring accurate project scoping and documentation • Serve as an external point of contact for customers during the survey and planning phases of projects • Collaborate cross-functionally with Sales, Project Services, Installation, Customer Success, and other internal teams to ensure projects are properly planned and executed • Accurately document technical findings, recommendations, and installation requirements within internal systems and project documentation • Own and manage personal travel schedules, accommodations, and project timelines to ensure deliverables are completed thoroughly and on time • Maintain strong communication with internal stakeholders regarding project updates, schedule changes, customer expectations, and project readiness • Assist in refining and improving internal survey, documentation, and project planning processes to optimize operational efficiency and scalability • Support the generation and successful execution of customer installation projects through detailed planning and proactive communication • Build strong working relationships with customers by delivering a professional, organized, and customer-centric experience onsite • Carry out additional responsibilities as needed to support business objectives

• Design, implement, and maintain scalable cloud infrastructure primarily in AWS • Architect and operate highly reliable APIs, web services, and data ingestion pipelines • Lead infrastructure standardization using Infrastructure as Code (Terraform and related tooling) • Design and optimize event-driven and queue-based systems for high-volume telemetry and distributed processing workloads • Develop scalable and secure serverless and containerized architectures where appropriate • Establish infrastructure best practices for: reliability, observability, disaster recovery, security, cost optimization, deployment automation • Support compliance initiatives including SOC2 and GDPR requirements • Design and maintain secure networking architectures, IAM strategies, and secrets management practices • Collaborate with firmware, backend, AI, and product engineering teams to support platform scalability and operational excellence • Evaluate and recommend appropriate database technologies based on workload requirements and tradeoffs • Improve CI/CD pipelines and engineering workflows • Participate in operational troubleshooting and incident response for production systems

• Review and report on the general health of rotating equipment • Provide internal and external customer delight through excellent interpersonal skills and communication • Use vibration analysis to determine the root cause of machine faults and create customer-oriented solutions to prevent equipment downtime • Improve manufacturing equipment reliability and uptime at customer's plants • Develop and maintain strong customer relationships founded on trust, respect, and reliability • Complete assigned tasks efficiently with little supervision • Assume management duties when necessary • Shadow, learn, and work alongside a team of Vibration Analysts • Infrequent travel to customer facilities as needed • Carry out additional responsibilities as needed to support business objectives

• Review and report on the general health of rotating equipment • Analyze data from multiple sources (including temperature and vibration) to predict and prevent machine failure • Collaborate with internal team and customers contacts to analyze data and create customer oriented solutions to prevent equipment downtime • Create action items and preventive measures customers can take • Work towards VCAT 3 certification if not obtained already • Shadow, learn, and work alongside team of Vibration Analysts • Comply with OSHA, safety regulation, and company standards • Perform other duties as assigned and directed

• Drive outbound efforts through cold calling, email campaigns, and strategic social outreach to secure meetings for the sales team • Consistently meet quarterly quota attainment to move prospects to scoping stage of the sales process • Qualify leads from target lists and marketing-generated prospects • Research and execute market-specific strategies and outreach plans tailored to target industries and accounts, moving them from first contact to initial appointment • Leverage LinkedIn and other platforms to build connections and nurture relationships • Support administrative and operational sales tasks as needed • Build strong, collaborative relationships with both prospects and internal sales team members • Continuously track toward and exceed defined sales goals • Carry out additional responsibilities as needed to support business objectives