NetBox Labs

• Research and analyze prospects’ pain points, use cases, roles, and business objectives • Apply your communication skills to explain the value proposition of NetBox Labs offerings and generate curiosity and interest from prospects • Identify and engage key personas within target accounts using a multi-channel approach (cold calls, email, LinkedIn, video, and other creative outbound tactics) • Build and execute outbound campaigns to drive net-new pipeline for the sales team • Personalize outreach based on research and insights into a prospect’s business, role, and challenges • Develop messaging that resonates with technical and business buyers • Qualify prospects via inbound and outbound campaigns • Build revenue pipeline by setting first meetings with qualified users and senior decision-makers • Maintain accurate prospect data within HubSpot, our CRM • Work in a fast-paced environment with the initiative to make your team successful and exceed goals

• Own Customer Experience Outcomes: Drive measurable improvements to customer experience: faster resolution of complex issues, fewer repeat incidents, safer upgrades, and clearer guidance. • Lead Critical & Complex Customer Escalations: Serve as the escalation owner for high-severity or technically complex customer issues involving NetBox Labs products. • Drive Execution of Plugin Strategy to Reduce Customer Risk: Drive execution of Netbox Lab’s plugin strategy to improve customer confidence and predictability. • Create Scaled Technical Enablement: Produce technical content that directly reduces customer friction. • Cross-Functional Improvement Engine: Collaborate with Support to improve triage, escalation paths, and deflection through better tooling and knowledge.

• Cultivate, grow, and support NetBox’s global community of practitioners, executives, contributors, and partners by identifying opportunities for NetBox Labs to engage daily across digital platforms including LinkedIn, Reddit, GitHub, Slack, Hacker News, industry Discords or other forums. • Proactively monitor community conversations for technical questions and trends and collaborate with internal resources to get them answering or escalate product insights internally. • Build and launch the NetBox Heroes advocate program from the ground up. Identify, onboard, and empower community champions to create and share content, speak at events, and support new users. • Highlight the success stories from within the NetBox ecosystem on our blog, podcast series, community newsletters, webinars, and monthly community meetups (virtual and in-person). • Collaborate with the broader marketing team to package community insights into impactful stories that build awareness and trust for NetBox and NetBox Labs. • Lead monthly virtual community calls—including agenda creation, speaker recruitment, and hosting. • Build and run NetBox’s global meetup strategy, including coordinating in-person regional community groups in key cities.

• Own end-to-end billing operations: review order forms/POs, validate inputs, and issue accurate invoices • Monitor accounts receivable and drive collections, partnering cross-functionally to resolve discrepancies and improve cash conversion • Manage revenue recognition (ASC 606), including maintaining schedules across subscription, cloud, on-premise, usage-based, and professional services contracts • Reconcile key revenue accounts: deferred revenue and unbilled AR, proactively identifying and resolving issues pre-close • Partner with Deal Desk, Sales, CS, and Legal to translate contract terms into accurate billing and revenue treatment • Maintain sales tax compliance: ensure correct invoice treatment and coordinate filings • Support month-end close: journal entries, accruals, and reconciliations tied to billing and revenue accounts • Contribute across the accounting function as needed (AP, payroll, GL, close) - we’re a startup, so we pitch in where it matters most • Assist with audits, reporting, and process improvements as the company scales • Take ownership of ad hoc projects and help build scalable, efficient accounting processes • Leverage AI and automation to streamline workflows, reduce manual effort, and modernize accounting processes

• Own day-to-day engineering execution, including delivery and people development • Lead engineering directors and shape team operational practices • Create systems for planning, release coordination, and cross-team execution • Manage quality and operational discipline, including CI/CD and testing • Develop hiring and performance management strategies with CTO

• Drive technical direction across our Observability team, ensuring alignment between product goals, system design, and engineering execution. • Design, build, and maintain backend systems supporting NetBox Labs' SaaS and on-premise products, including open-source, source-available, and commercial offerings. • Guide how teams structure technical domains, define clear service boundaries, and evolve contracts and interfaces over time. • Collaborate with platform, product, and infrastructure teams to ensure backend systems integrate cohesively across authentication, authorization, billing, and data layers. • Mentor engineers across teams through code reviews, design sessions, and ongoing technical coaching; driving good outcomes within their domains, not just your own. • Operate what you build: participate in deployment, monitoring, and on-call rotations to ensure reliability. • Partner with product managers and engineering directors to translate roadmap goals into well-scoped engineering plans: breaking large initiatives into phases, surfacing risks early, and keeping technical and product timelines in sync. • Contribute to technical documentation, internal knowledge sharing, and raising the overall engineering bar.

• Lead and scale the People function as a core business accelerator • Responsible for talent quality, organizational effectiveness, total rewards strategy, learning and development, culture, and leadership capability • Drive a high velocity, high leverage talent acquisition operation across multiple hiring channels and geographies • Define and enforce a high hiring bar across the company • Partner with Marketing to develop our employer brand • Build and run performance management and calibration systems that drive velocity and accountability • Foster a culture of ownership, strong communication, high velocity, and low politics • Partner with leaders on org design and headcount planning aligned to business priorities • Create career ladder and progression frameworks across engineering, product, go-to-market, and G&A functions • Design and deliver leadership development programs for managers and senior leaders • Build a scalable L&D framework that accelerates onboarding, AI adoption, skill development, and career growth • Measure development effectiveness through engagement data, retention, productivity, and performance outcomes • Own end-to-end compensation philosophy, leveling frameworks, pay structures, and communications to employees and managers • Design and manage benefits strategy across all geographies (US, UK, Canada, Australia) • Partner with Finance on headcount planning, compensation modeling, and bonus and equity administration • Oversee and scale core systems (Justworks, Deel, Culture Amp, Ashby, Pave, HRIS) • Leverage AI tools and automation to increase efficiency and impact while reducing friction for our team • Build data-driven insights and people analytics to inform leadership decisions • Own employee relations, policies, and compliance across all jurisdictions • Ensure strong documentation and risk-aware decision-making • Protect the company while maintaining fairness and credibility

• Build deep familiarity with each customer's environment, goals, and constraints • Participate in architecture reviews, planning sessions, and Business Reviews alongside Customer Success Managers • Help customers translate their network management goals into NetBox workflows and adoption paths • Serve as the bridge between what customers need and what the product can do • Diagnose, reproduce, and resolve issues across installation, configuration, integrations, plugins, and upgrades • Manage the full post-sale technical lifecycle: onboarding, version upgrades, and ongoing deployment health • Meet SLAs for response and resolution while keeping customers informed throughout • Surface customer feedback and feature requests to Product with enough context to be actionable • Build runbooks and troubleshooting guides that reduce repeat escalations • Identify patterns in support volume and propose improvements to process or product

At NetBox Labs, our mission is to make it easier to build and manage complex networks. As a product company, we do that by developing innovative software for network professionals delivered on-premises and in the cloud. We are seeking a Senior Product Manager, Enterprise to own the end-to-end experience of NetBox Enterprise, our self-hosted offering for customers operating in complex and regulated environments. Reporting to the VP of Product, you’ll partner closely with Engineering, Cloud and Core Product, Sales, and Customer Success to ensure enterprise customers can deploy, operate, and scale NetBox reliably in their own infrastructure. This role is ideal for a seasoned product manager who enjoys being hands-on, thrives in fast-moving startup environments, and is motivated by solving deeply technical problems that directly impact customer success, adoption, and revenue. What You’ll Do - Own the NetBox Enterprise product experience end-to-end, including deployment, upgrades, air-gapped support, multi-node architectures, reliability, and enterprise integrations such as SSO and LDAP - Serve as the voice of enterprise customers—many in regulated industries—by deeply understanding their operational realities, compliance requirements, and deployment constraints - Engage directly with existing and prospective enterprise customers to validate use cases, gather requirements, and identify opportunities to improve adoption and value - Partner closely with the Enterprise Engineering team to define strategy and direction for on-prem and self-hosted delivery technologies - Collaborate with Cloud and Core Product Managers to align priorities and roadmaps across deployment models and ensure enterprise needs are reflected in platform investments - Contribute to Enterprise packaging and pricing strategy by identifying value drivers and partnering with Product, Finance, and Sales - Get hands-on with NetBox products to refine features, validate releases, and directly engage with customer issues and feedback - Identify opportunities to accelerate adoption and revenue, applying an experimental and iterative approach to growing the Enterprise business What We’re Looking For - 8+ years of experience in product management roles within B2B enterprise software, with 3+ years in a high-growth startup environment - Proven experience building and scaling enterprise or on-prem software, preferably in regulated industries such as financial services, government, healthcare, or telecom - Strong track record of owning products across the full lifecycle, from strategy and discovery through launch and iteration - Deep understanding of the operational realities of self-hosted software, including deployment automation, upgrades, backup and restore, and air-gapped environments - Strong business instincts with a clear understanding of how product decisions impact revenue, adoption, and customer value - Technical depth to engage credibly with engineering teams and enterprise customers, balancing technical constraints with go-to-market needs - Excellent communication and influence skills, with the ability to engage senior stakeholders and navigate complex enterprise relationships - Comfortable operating in ambiguity and building structure where none exists Bonus Qualifications - Experience working with open source software projects and communities - Background in networking, infrastructure, or large-scale IT systems - Product management experience with infrastructure, platform, or other deeply technical software products - Familiarity with Kubernetes, Helm, or container-based deployment models - Hands-on experience as a network engineer, DevOps engineer, or software engineer Our culture and values - We own and solve problems with high attention to detail. - Our open source contributors, users, customers & team are all part of our community. When our community wins, we win. - We prioritize simplicity and think twice before adding complexity. - Clear communication helps keep our team aligned and collaborating smoothly. About NetBox Labs NetBox Labs helps companies build and manage complex networks. We help customers accelerate network automation by delivering open, composable products and supporting the network automation community. NetBox Labs is the commercial steward of open source NetBox, the world’s most popular network source of truth, and Orb, the next-generation open source network observability platform. Our products include NetBox Enterprise, a fully supported self-managed NetBox with advanced features, and NetBox Cloud, a secure, scalable, and reliable SaaS edition of NetBox. NetBox powers thousands of companies, and NetBox Labs is backed by investment from Notable Capital (formerly GGV), Grafana Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital. Our culture and values: - We own and solve problems with high attention to detail. - Our open source contributors, users, customers & team are all part of our community. When our community wins, we win. - We prioritize simplicity and think twice before adding complexity - Clear communication helps keep our team aligned and collaborating smoothly. About NetBox Labs: NetBox Labs helps companies build and manage complex networks. We help customers accelerate network automation by delivering open, composable products and supporting the network automation community. NetBox Labs is the commercial steward of open source NetBox, the world’s most popular network source of truth, and Orb, the next-generation open source network observability platform. Our products include NetBox Enterprise, a fully supported self-managed NetBox with advanced features, and NetBox Cloud, a secure, scalable, and reliable SaaS edition of NetBox. NetBox powers thousands of companies, and NetBox Labs is backed by investment from Notable Capital (formerly GGV), Grafana Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital.

NetBox Labs is seeking an Account Executive (AE) to play a pivotal role in the growth and expansion of our business. You will be tasked with proactive outbound prospecting and managing inbound leads. Given the technical nature of our product, a high technical aptitude is crucial to understand and articulate the value proposition effectively to potential clients. You will be responsible for the entire sales cycle, including the initial prospecting, qualification, technical discussions, pricing and contract negotiation, deal closure, expansion, and renewal. This role demands a combination of technical understanding, sales acumen, and relationship-building skills to drive significant impact and contribute to the company's success. In this role, you will: - Proactively build, qualify, and close a new logo sales pipeline, ensuring you meet or exceed quota and drive steady bookings growth. - Be responsible for outbound motions to create 30% of your pipeline - Strategically prospect into Network Engineering management & technical end users, understanding their unique challenges and requirements. - Build strong and effective relationships with prospects using a consultative sales approach, leading to increased trust and deal velocity. - Work on both the acquisition of net new customers and the revenue expansion of existing customer accounts. - Build and manage accurate forecast and opportunity progress reporting. - Partner with our Solutions Engineers to ensure technical alignment and convey NetBox Labs’ value proposition and key differentiators. - Continually seek to improve your selling skills and iterate/improve on the sales process. - Develop an understanding of the partner ecosystem and competitive solutions. Requirements: - 3+ years of SaaS field experience with quota-carrying roles in fast-paced markets, focused on closing net new logos and demonstrating the ability to run complex sales processes. Experience working with open source technology is a plus. - 1+ years of experience working in a collaborative startup environment. - An entrepreneurial and self-starter mentality with the ability to roll up your sleeves and get involved with many aspects of selling to “get it done” - A history of overachievement and consistently hitting or exceeding sales targets. - Proficiency in managing both inbound leads and outbound prospecting to build a robust pipeline. - Drive and competitiveness, underlined by a strong desire to win. - Technical aptitude and exceptional ability to articulate the business value of complex, technical enterprise products built on open source technology. Previous experience as a sales engineer or network engineer is a plus. - Specialized knowledge in Networking, Network Engineering, Network Automation would be a significant advantage. Our culture and values: - We own and solve problems with high attention to detail. - Our open source contributors, users, customers & team are all part of our community. When our community wins, we win. - We prioritize simplicity and think twice before adding complexity - Clear communication helps keep our team aligned and collaborating smoothly. About NetBox Labs: NetBox Labs helps companies build and manage complex networks. We help customers accelerate network automation by delivering open, composable products and supporting the network automation community. NetBox Labs is the commercial steward of open source NetBox, the world’s most popular network source of truth, and Orb, the next-generation open source network observability platform. Our products include NetBox Enterprise, a fully supported self-managed NetBox with advanced features, and NetBox Cloud, a secure, scalable, and reliable SaaS edition of NetBox. NetBox powers thousands of companies, and NetBox Labs is backed by investment from Notable Capital (formerly GGV), Grafana Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital.