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Customer Success Associate / Account Manager
Location
Worldwide
Posted
14 days ago
Salary
PEN75K / year
Seniority
Lead
Job Description
Customer Success Associate / Account Manager
ListLab
Role Description We're hiring a Customer Success Associate to help our early users get value and build the relationships that turn first-time users into long-term members. We're onboarding our first wave of users — busy professionals and business owners who value their time. They don't need hand-holding, but they do need someone responsive, organized, and genuinely helpful on the other end when they have a question, hit a wall, or want to do more. This role is part customer success, part relationship management, part "make sure nobody falls through the cracks." You'll be the human touchpoint for people who are used to working through relationships — so the bar is warmth, reliability, and follow-through, not scripted support tickets. Qualifications - 1-3 years in customer success, account management, client services, or a relationship-heavy role - Genuinely enjoy talking to people and solving their problems - Strong written communication — you can write a clear, warm email without a template - Organized and responsive — you don't let messages sit unanswered - Comfortable working across time zones in a remote-first environment Requirements - Familiarity with CRM tools (HubSpot, Salesforce, or similar) - Background in sales, recruiting, or any role where you managed relationships at volume - Startup experience or comfort with ambiguity Benefits - Up to $75,000 max total annual compensation in Tier 1 cities; cash and equity components to be negotiated - Flexible commitment model — fractional or hourly arrangements welcome What You'll Do in Your First 7 Days - You've reviewed the current user base and understand who our early members are and what they care about - You've gone through the platform yourself and can navigate it confidently - You've responded to your first batch of user inquiries or outreach - You've attended your first team meeting and understand how user feedback flows to product - The team knows who you are, why you're here, and how you'll work together What You'll Do Ongoing - Be the first point of contact for users — respond to questions, troubleshoot issues, and make sure people feel heard - Onboard new members — guide them through first steps, help them see the value quickly - Monitor user health signals — spot disengagement early and reach out before they churn - Relay user feedback to the product team — you're the voice of the user internally - Build relationships — our users value personal connection over automated support What You're NOT - Not a support ticket jockey — this is relationship management, not queue clearing - Not a salesperson — you're not closing deals; you're making sure users succeed - Not a product manager — you'll relay feedback, but you're not making roadmap calls Important Look for an email sent from list-lab.org after clicking submit. The email will contain a personalized link to verify you are human. Your application will be ignored unless you complete this step. Company Description Join our team at ListLab and embark on a journey of growth and innovation.
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