Grasshopper Bank

• You’ll act as the face of Grasshopper in managing our clients’ questions or concerns in order to provide both an effortless banking and a seamless resolution experience. • Your role will primarily be to shepherd our clients through the onboarding, account opening, and account management processes. • Additionally, it will focus on providing ongoing support for our ancillary product and service offerings, as well as strengthening the client’s overall relationship with the bank. • Communication and Service skills are paramount in this role as you’ll be expected to collaborate across departments including Banking, Operations, Technology, and Risk and Compliance, to assist with the development of and adherence to best practices for our team and our clients. • Responsibilities include: - Act as a primary point-of-contact for clients across a wide range of organizational profiles such as Consumers or Businesses - Log, dispatch, and resolve client requests according to defined processes - Interact with other departments and third-party vendors to help solve client inquiries - Provide guidance and assistance on a wide variety of projects and tasks - Tend to multiple methods of client communication with our team including phone, chat, email, SMS and secure messaging - Train with more senior team members to act as a subject-matter-expert within the department, as well as mentor more junior team members to reinforce the Client Services function within the bank - Attend training on and comply with the laws and regulations governing financial institutions, including the Bank Secrecy Act (BSA) or other Anti-Money Laundering (AML) legislation, the Office of Foreign Assets Control (OFAC), Consumer Privacy, Information Security/Gramm Leach Bliley Act, Bank Protection Act, Community Reinvestment Act, Regulations B, CC, E, D, DD, and others.

• Help lead the month end close process, including journal entry preparation related to transactions: Investment Entries, Loans, Monthly Accruals, Expense & Revenue Recognition, Equity & Stock, Intercompany Settlement and Elimination Entries • Prepare month end account reconciliations including documentation and workpaper support • Responsible for Daily Cash and Suspense Reconciliations including investigating and resolving suspense items • Assist with developing and maintaining accounting policies and procedures in accordance with accounting standards and regulations • Maintenance of the general ledger, preparation of financial statements, footnotes and disclosures as well as periodic regulatory filings • Collaborate across departments to ensure accurate and timely recording of financial transactions in accordance with GAAP • Identify opportunities to streamline the accounting process and drive process improvements • Support External and Internal audit requests • Conduct variance analysis, highlighting trends investigating discrepancies • Participate in special projects and new product implementations • Perform other duties as assigned

Role Description The SBA Loan Servicing Specialist will support a broad range of servicing functions related to Small Business Administration (SBA) and USDA loans. This role will work directly with borrowers, lending and credit teams, Finance, insurance and title companies, and other third-party vendors to ensure timely and compliant servicing throughout the life of the loan. The position is responsible for handling both internal and external servicing requests while ensuring adherence to SBA SOP requirements, internal policies, and established procedures. Responsibilities include: - Oversee routine and complex servicing activities for the SBA and USDA loan portfolio. - Partner closely with Closing, Credit, and Portfolio Management teams to ensure ongoing compliance with all SBA loan requirements throughout the life cycle. - Process a variety of SBA servicing functions, including, but not limited to disbursements, billing, payment processing, payoffs, funding, and boarding of new SBA loans onto the bank core system. - Support SBA Portfolio Management with deferral requests, loan modifications, delinquency management, FTA repurchases, and preparation/submission of Universal Purchase Package. - Conduct post-closing reviews to ensure file completeness and compliance with required documentation and file structure standards, including 10-tab for organization requirements. - Maintain and collection of post-closing exceptions, including documentation tracking, collateral perfection follow-up, and recording validation. - Prepare, reconcile, and submit monthly SBA Form 1502 reporting and interim activity reporting, within required deadlines. - Review loan disbursements for compliance with SBA Terms and Conditions (Authorization), including validation against SBA Form 1050, escrow settlement statements, and internal disbursement records. - Reconcile all General Ledger and DDA activity associated with SBA loans. - Verify and document required insurance coverage and maintain tracking processes for outstanding or expiring insurance requirements. - Submit final SBA Form 159 through E-Tran (CAFS). - Support SBA loan sales on the Secondary Market, including bidding, coordination, documentation review, and issue resolution. - Book and reconcile required entries upon receipt of loan sale proceeds. - Assist with OCRM monitoring activities and risk-based reviews/examinations. - Coordinate with borrowers, construction consultants, and other third-parties to review and approve construction draw requests in accordance with loan terms and conditions. - Perform additional duties and responsibilities as assigned in support of departmental and organizational objectives. Qualifications - Minimum of 5 years of SBA loan operations experience. - Advanced knowledge of lending principles, loan documentation, and servicing procedures. - Strong understanding of SBA rules, regulations, SOP requirements, servicing and liquidation processes. - Highly organized with ability to manage multiple priorities in a fast-paced environment. - Strong analytical, problem solving, and communications skills. - Ability to work independently with minimal supervision while also collaborating effectively within a team environment. - Exceptional attention to detail and ability to meet established deadlines. - Ability to prioritize work and work independently. - Superior customer service and communication skills.

SBA Senior Underwriter Department: SBA Lending Employment Type: Full Time Location: Remote Description Grasshopper Bank is a client-first, digital bank built for the business and innovation economy, with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. We are a highly experienced team who pride ourselves on diversity of thought and perspective. Nationally chartered, our portfolio of products and services range from VC, PE & Portfolio Companies to SBA Lending, as well as direct SMB and Embedded Banking. Our entrepreneurial drive allows us to support the growth and success of a wide range of clients at every stage of their business through inclusive partnership. We seek out team members who will enable both our organization and our people to grow and thrive through collaboration and acting with integrity and respect. Our focus on cross-functional teamwork provides a culture where ideas are valued, accountability is encouraged, and successes are celebrated. We welcome all those searching for the opportunity to contribute to banking innovation that influences and supports the emerging digital world of Financial Services. Our digital first approach enables our teams the flexibility to work remotely. We have offices in NYC and Boston. What you'll do: The SBA Underwriter will be responsible for evaluating Small Business Administration (SBA) loan applications based on established Grasshopper Bank credit criteria and SBA Standard Operating Procedures. The SBA Senior Underwriter is responsible for reviewing SBA credit applications and recommending a decision to team leadership. Elements of this role include but are not limited to preparing credit memos, recommending appropriate structural changes as needed, ordering and reviewing third party reports, reviewing and determining SBA eligibility, reviewing application-specific documents such as management agreements, leases, landlord waivers, and all other tasks as assigned. This position will also work directly with business development officers and closers to assist borrowers until loan funding. Responsibilities include: - Conduct in-depth analysis of financial information to form a recommendation of approval or denial of new loans. - Collect, analyze and evaluate financial and related data to determine credit worthiness of loan prospects and merits of specific loan requests. - Collaborate with sales officers, applicants, and referral sources to gather all necessary information to present an accurate and complete picture of the loan request. - Interface directly with applicants to understand their needs as well as the specific risks to their businesses. - Perform comprehensive financial analysis, including cash flow modeling, to determine creditworthiness as well as SBA eligibility. - Prepare high quality, detailed credit approval documents that contain an in-depth analysis and an understanding and identification of credit issues and risks. - Outline the risks and mitigating factors of a credit facility based upon the analysis of business and personal financial statements, collateral, global cash flow, economic and industrial factors and debt service capacity. - Meet or exceed service level agreements and timeline expectations throughout the process. - Provide credit and loan underwriting expertise to sales officers. As appropriate, recommend terms under which credit will be extended, including the costs, repayment method, and collateral requirements. - Assignment of accurate risk ratings for new loans. - Support the Bank's strong relationship banking culture through ongoing customer contact, quality customer service, and superior product knowledge. Understand and adhere to the Bank's Bank Secrecy Act policy and procedures and "know your customer/enhanced due diligence" guidelines. Brings any suspicious activity to the attention of a supervisor, or the Bank Secrecy Act Officer. What you need: - Bachelor’s degree (B.A.) from four-year college or university; or a minimum of five years of bank credit department experience; or equivalent combination of education and experience. Prior SBA underwriting experience is required. - At least 5 years of commercial credit experience - Prefer at least 3 years of SBA 7a loan underwriting experience - Prefer working knowledge of SBA SOP 50 10 - NAGGL/SBA Industry educational classes a bonus - Strong proficiency in accounting

• Craft and refine engaging, SEO-friendly copy for our website, blog, and emails, ensuring every touchpoint reflects our unique brand identity. • Act as a brand ambassador by managing social media channels and Trustpilot, turning client interactions into positive brand experiences. • Assist in improving the digital client journey through proactive website updates and content enhancements. • Use tools like Semrush, GA4 and Google Search Console to track content effectiveness and translate data into actionable insights. • Manage content calendar, social media scheduling, community engagement, and performance tracking. • Conduct market and competitor analysis to identify emerging trends that keep our brand at the forefront of the fintech space. • Support the day-to-day rhythm of the department, from content scheduling to assisting with bank-wide communications and events.

Payroll/HRIS Contractor Department: Human Resources Employment Type: Contract / Temp Location: Remote Description Grasshopper Bank is a client-first, digital bank built for the business and innovation economy, with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. We are a highly experienced team who pride ourselves on diversity of thought and perspective. Nationally chartered, our portfolio of products and services range from VC, PE & Portfolio Companies to SBA Lending, as well as direct SMB and Embedded Banking. Our entrepreneurial drive allows us to support the growth and success of a wide range of clients at every stage of their business through inclusive partnership. We seek out team members who will enable both our organization and our people to grow and thrive through collaboration and acting with integrity and respect. Our focus on cross-functional teamwork provides a culture where ideas are valued, accountability is encouraged, and successes are celebrated. We welcome all those searching for the opportunity to contribute to banking innovation that influences and supports the emerging digital world of Financial Services. Our digital first approach enables our teams the flexibility to work remotely. We have offices in NYC and Boston. What you'll do: Key Responsibilities: Payroll Management: - Take full ownership of the end-to-end payroll cycle using Rippling, ensuring all employees are paid accurately and on schedule. - Manage all payroll-related tasks, including processing new hires, terminations, salary changes, bonuses, and deductions. - Ensure strict compliance with all federal, state, and local payroll, wage, and hour laws and best practices. - Serve as the primary point of contact for all employee inquiries regarding payroll, providing timely and clear responses. - Prepare and process payroll reports as needed for audits, finance, and management. HRIS & Data Integrity: - Maintain the integrity and accuracy of our employee data by diligently entering, updating, and managing all digital and electronic employee records within our HRIS system (Rippling). - Process all employee lifecycle changes in the system, including promotions, transfers, and personal information updates. - Conduct regular audits of HR data to ensure accuracy and completeness. Benefits Administration: - Assist in the administration of all employee benefits and insurance programs, including medical, dental, vision, life insurance, and 401(k). - Support employees during the new hire enrollment and annual open enrollment processes. - Act as a resource for employees, answering their questions about benefits plans and enrollment procedures. - Maintain and update provider databases with employee enrollment and change information. - Assist with reconciling and verifying monthly insurance billing statements. What you need: - Required: 2+ years of direct experience processing payroll for a multi-state organization. - Required: Hands-on experience with a modern HRIS/payroll platform; strong proficiency with Rippling is highly preferred. - Solid understanding of payroll principles, wage and hour laws, and federal and state regulations. - Exceptional attention to detail and a commitment to accuracy. - Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines. - Excellent interpersonal and communication skills, with the ability to handle sensitive information confidentially and professionally. - A proactive and problem-solving mindset. - Experience in benefits administration is a significant plus. - Ability to handle confidential information in a discreet, professional manner. - High degree of accountability and independence in a fast-paced and dynamic environment.

• We are seeking a motivated, entrepreneurial Product Management Intern to support our dynamic product team. This individual will serve as a key resource for the entire team, playing a crucial role in supporting the product lifecycle from concept to launch, contributing to key strategic initiatives, and helping to shape the future of digital banking for our clients. • This role is designed to act as a force multiplier for the entire product team, accelerating key initiatives and increasing our strategic capacity. You will have the opportunity to build foundational skills key to success in future product roles as well as join a bank on the forefront of responsibly utilizing AI in financial services. • Help maintain a comprehensive view of our partner roadmaps and active requests, working with partners across Grasshopper (partnerships, data, and project teams). • Act as a key partner in testing new features and documenting bugs to ensure high-quality product releases. • Write and maintain strong documentation for internal users, client services, and our clients. • Partner with the product and data teams to report on Key Performance Indicators (KPIs) and assist with monthly management reporting. • Partner with Marketing to plan and record product demos, create content, and maintain product-related marketing documentation. • Assist the product team in identifying, scheduling, and synthesizing notes from customer interviews to enable a continuous feedback loop with our clients. • Conduct regular research on competitor products and market trends to identify gaps and strategic opportunities. • Handle foundational research, initial feedback triage (e.g., NPS), and partner roadmap tracking (e.g., Narmi, MANTL) to free up Product Managers to focus on complex problem-solving.

• Prepare and review monthly balance sheet reconciliations to ensure accuracy and resolve any discrepancies. • Prepare and post journal entries to the general ledger. • Assist with the month-end close process and ensure all deadlines are met. • Maintain the general ledger and ensure it is compliant with GAAP. • Prepare regulatory reports including quarterly Call Reports and Federal Reserve filings. • Provide support for internal and external audits by preparing schedules and providing requested documentation. • Conduct research and analysis into account variances to identify root causes and recommend corrective actions. • Assist with special projects and other duties as assigned.

• Provide relationship management support to SBA Lending in monitoring and servicing an existing portfolio of complex loans and borrowing relationships. • Continuously evaluate operational and financial performance to maintain portfolio quality and risk rating accuracy. • Interact with customers as well as bank employees to address credit and deposit service related matters in a satisfactory manner. • Manage a defined portfolio of existing SBA commercial loan customers • Address customer requests that may require specialized knowledge, industry expertise, and a comprehensive understanding of the SBA SOP • Proactive management of the portfolio to ensure early detection of material changes in customer performance • Manage customer reporting requirements, including ongoing tracking to ensure timely receipt of all required post-close documents, including financial statements, insurance certificates, and other similar items • Completion of annual reviews, periodic file memos, loan modifications and policy waivers • Ability to assess financial performance and risk, including identifying ways to mitigate risk to the bank • Work with department management and origination teammates to ensure ongoing credit quality of the portfolio and new originations • Strong working knowledge of loan policy and a proven ability to adhere to sound risk management practices as well as to all internal and external credit and regulatory requirements • Provide excellent customer service with an ability to resolve customer problems independently • Assist with special projects or any other tasks assigned by management, including but not limited to audit preparation, ongoing due diligence, industry research, and portfolio maintenance

• Reporting to our Director of BI & Analytics, you will join our data team as a key internal consultant and technical expert. Whether you are a seasoned architect or a rising talent in the analytics space, your primary mission is the same: to move beyond simple reporting and transform complex data into compelling data stories. • This is a high-impact role where technical rigor meets design strategy. You will serve as the bridge between our data infrastructure and our stakeholders, owning the end-to-end data lifecycle. This includes architecting scalable data models and ELT pipelines, as well as partnering directly with business lines to build polished, intuitive Tableau dashboards. • If you are a versatile professional who enjoys both writing complex Python/SQL transformation logic and crafting data stories that answer the "so what?" for leadership, we encourage you to apply. • What you'll do: Visualization & Storytelling • Tableau Design: Design and build highly interactive dashboards that guide users through a clear narrative flow. You don’t just display data; you highlight trends, anomalies, and actionable insights. • UX/UI Strategy: Apply design best practices (layout, color theory, pre-attentive attributes) to ensure dashboards are intuitive, consistent, and reduce cognitive load. • Performance Tuning: Proactively monitor and optimize both SQL queries and Tableau workbooks to ensure fast load times and a seamless user experience. • Data Engineering & Architecture • Data Modeling: Own the design and optimization of dimensional data models (Star Schemas) in BigQuery to create a clean, accessible, and performant "semantic layer" for analytics. • Pipeline Development: Design, build, and maintain scalable ELT / ETL pipelines (using SQL, Python, and orchestration tools) to transform raw data into analytics-ready datasets. • Data Quality & Governance: Establish and advocate for data integrity by implementing automated testing, validation frameworks, and consistent metric definitions. • Strategy & Consultation • Internal Consulting: Act as a trusted advisor to stakeholders. Translate vague business questions into strict technical requirements and analytical stories that get to the root of the problem. • Mentorship: Foster a culture of data literacy by mentoring business users on dashboard interpretation and training junior analysts on SQL best practices. • Documentation: Maintain clear technical documentation for data lineages, metric definitions, and pipeline logic.