Grasshopper Bank

• Drive the development and execution of strategic B2B and affiliate marketing initiatives aimed at accelerating deposit growth and supporting our digital lending ecosystem. • Expand Grasshopper’s deposit portfolio by identifying, onboarding, and nurturing high-value partnerships and affiliate networks. • Leverage digital channels to support the SBA lending digital application. • Serve as the primary relationship lead with our third-party affiliate agency, optimizing overall campaign performance. • Track, analyze, and report on key performance indicators (KPIs) such as Cost Per Acquisition (CPA) and partner-driven deposit volume. • Perform competitive analysis within the digital banking space. • Utilize web analytics tools to track partner traffic behavior and optimize conversion funnels. • Drive revenue growth by managing end-to-end outbound lead generation and nurture strategies.

• Reporting into the Director of Fintech Risk, we are seeking a motivated Fintech Risk Analyst who will contribute to and support a strong risk management culture in working with existing and prospective Fintech partners and business leaders across the organization. • Serve as an individual contributor across the Bank’s BaaS portfolio to effectively identify, manage, and remediate risks • Ongoing collaboration with various teams, including BSA, Embedded Finance, Operations, and Product, and external third party banking technology platforms • Perform due diligence risk assessment on prospective fintech partners to assess inherent risk, control effectiveness, and residual risks associated with partnership. Present risk assessment results to senior management for review and approval prior to onboarding • Track pre and post-launch risk and compliance requirements for newly onboarded partners • Conduct ongoing testing, monitoring, and quality assurance activities for onboarded partners to ensure adherence to Bank policy and regulatory requirements. Track identified issues to remediation • Serve as primary risk/compliance contact for specific fintech partners, offering expert advice and direction to ensure their programs comply with applicable regulations and align to Bank requirements, especially those related to financial crimes (BSA/AML, OFAC, fraud) and regulatory compliance (account opening, account maintenance and disclosures, bank statements, funds availability, etc.) • Support the maintenance of a prioritized roadmap to address gaps and improve control design and testing practices • Participate in relevant team and cross-functional meetings as required

• Lead financial and data analytics, overseeing operational, financial, and compliance reporting for loan, deposit, and investment portfolios. This includes preparing metrics and key findings to share with the Board of Directors • Manage operational dashboards that streamline the reporting process, ensuring greater efficiency across the organization • Develop and execute asset strategies, deploying capital across diversified investments and lending products to achieve an optimal yield and profitability • Manage a comprehensive planning structure and facilitate quarterly reforecasting to provide up-to-date financial and operational projections • Lead the annual budget process; provide trend analysis and metrics to guide team leads in preparing targets • Lead detailed analyses of account origination, pricing, and profitability for both loan and deposit products

• Perform initial setup, data entry, and system record creation for new Commercial Real Estate (CRE), Sponsor Banking, and Yacht loans, including onboarding primary borrowers, guarantors, and associated Demand Deposit Accounts (DDAs) • Manage the ongoing lifecycle of existing loans by processing renewals, amendments, extensions, and term modifications • Process daily loan advances, payments, insurance updates, and manage unused fee calculations and billing on undrawn lines of credit. • Process participation payments, notices, and wires (specifically handling Fieldpoint and BancAlliance programs), as well as general incoming and outgoing wire transfer reviews • Issue and administer Letters of Credit and generate accurate invoices for loan-related fees and payments • Perform post-booking general loan quality control to ensure data accuracy and adherence to bank policies. Systematically review FCM, nCino, and FIS reports to identify and correct exceptions, delinquencies, and errors during maintenance cross-checks • Reconcile and balance various General Ledger (GL) and DDA accounts. Perform core edits and FIS Bank Control adjustments (e.g., updating interest rate indexes) • Manage internal and external inquiries via Zendesk. Research FIS system issues and open Client Portal tickets to resolve core banking platform problems • Gather documentation to respond to internal/external audit inquiries and actively document, refine, and improve written loan operations procedures. • Handle routine administrative duties, daily reports, and general in-office responsibilities necessary for smooth operations

• You’ll act as the face of Grasshopper in managing our clients’ questions or concerns in order to provide both an effortless banking and a seamless resolution experience. • Your role will primarily be to shepherd our clients through the onboarding, account opening, and account management processes. • Additionally, it will focus on providing ongoing support for our ancillary product and service offerings, as well as strengthening the client’s overall relationship with the bank. • Communication and Service skills are paramount in this role as you’ll be expected to collaborate across departments including Banking, Operations, Technology, and Risk and Compliance, to assist with the development of and adherence to best practices for our team and our clients. • Responsibilities include: - Act as a primary point-of-contact for clients across a wide range of organizational profiles such as Consumers or Businesses - Log, dispatch, and resolve client requests according to defined processes - Interact with other departments and third-party vendors to help solve client inquiries - Provide guidance and assistance on a wide variety of projects and tasks - Tend to multiple methods of client communication with our team including phone, chat, email, SMS and secure messaging - Train with more senior team members to act as a subject-matter-expert within the department, as well as mentor more junior team members to reinforce the Client Services function within the bank - Attend training on and comply with the laws and regulations governing financial institutions, including the Bank Secrecy Act (BSA) or other Anti-Money Laundering (AML) legislation, the Office of Foreign Assets Control (OFAC), Consumer Privacy, Information Security/Gramm Leach Bliley Act, Bank Protection Act, Community Reinvestment Act, Regulations B, CC, E, D, DD, and others.

• Help lead the month end close process, including journal entry preparation related to transactions: Investment Entries, Loans, Monthly Accruals, Expense & Revenue Recognition, Equity & Stock, Intercompany Settlement and Elimination Entries • Prepare month end account reconciliations including documentation and workpaper support • Responsible for Daily Cash and Suspense Reconciliations including investigating and resolving suspense items • Assist with developing and maintaining accounting policies and procedures in accordance with accounting standards and regulations • Maintenance of the general ledger, preparation of financial statements, footnotes and disclosures as well as periodic regulatory filings • Collaborate across departments to ensure accurate and timely recording of financial transactions in accordance with GAAP • Identify opportunities to streamline the accounting process and drive process improvements • Support External and Internal audit requests • Conduct variance analysis, highlighting trends investigating discrepancies • Participate in special projects and new product implementations • Perform other duties as assigned

Role Description The SBA Loan Servicing Specialist will support a broad range of servicing functions related to Small Business Administration (SBA) and USDA loans. This role will work directly with borrowers, lending and credit teams, Finance, insurance and title companies, and other third-party vendors to ensure timely and compliant servicing throughout the life of the loan. The position is responsible for handling both internal and external servicing requests while ensuring adherence to SBA SOP requirements, internal policies, and established procedures. Responsibilities include: - Oversee routine and complex servicing activities for the SBA and USDA loan portfolio. - Partner closely with Closing, Credit, and Portfolio Management teams to ensure ongoing compliance with all SBA loan requirements throughout the life cycle. - Process a variety of SBA servicing functions, including, but not limited to disbursements, billing, payment processing, payoffs, funding, and boarding of new SBA loans onto the bank core system. - Support SBA Portfolio Management with deferral requests, loan modifications, delinquency management, FTA repurchases, and preparation/submission of Universal Purchase Package. - Conduct post-closing reviews to ensure file completeness and compliance with required documentation and file structure standards, including 10-tab for organization requirements. - Maintain and collection of post-closing exceptions, including documentation tracking, collateral perfection follow-up, and recording validation. - Prepare, reconcile, and submit monthly SBA Form 1502 reporting and interim activity reporting, within required deadlines. - Review loan disbursements for compliance with SBA Terms and Conditions (Authorization), including validation against SBA Form 1050, escrow settlement statements, and internal disbursement records. - Reconcile all General Ledger and DDA activity associated with SBA loans. - Verify and document required insurance coverage and maintain tracking processes for outstanding or expiring insurance requirements. - Submit final SBA Form 159 through E-Tran (CAFS). - Support SBA loan sales on the Secondary Market, including bidding, coordination, documentation review, and issue resolution. - Book and reconcile required entries upon receipt of loan sale proceeds. - Assist with OCRM monitoring activities and risk-based reviews/examinations. - Coordinate with borrowers, construction consultants, and other third-parties to review and approve construction draw requests in accordance with loan terms and conditions. - Perform additional duties and responsibilities as assigned in support of departmental and organizational objectives. Qualifications - Minimum of 5 years of SBA loan operations experience. - Advanced knowledge of lending principles, loan documentation, and servicing procedures. - Strong understanding of SBA rules, regulations, SOP requirements, servicing and liquidation processes. - Highly organized with ability to manage multiple priorities in a fast-paced environment. - Strong analytical, problem solving, and communications skills. - Ability to work independently with minimal supervision while also collaborating effectively within a team environment. - Exceptional attention to detail and ability to meet established deadlines. - Ability to prioritize work and work independently. - Superior customer service and communication skills.

• Conduct in-depth analysis of financial information to form a recommendation of approval or denial of new loans. • Collect, analyze and evaluate financial and related data to determine credit worthiness of loan prospects and merits of specific loan requests. • Collaborate with sales officers, applicants, and referral sources to gather all necessary information to present an accurate and complete picture of the loan request. • Interface directly with applicants to understand their needs as well as the specific risks to their businesses. • Perform comprehensive financial analysis, including cash flow modeling, to determine creditworthiness as well as SBA eligibility. • Prepare high quality, detailed credit approval documents that contain an in-depth analysis and an understanding and identification of credit issues and risks. • Outline the risks and mitigating factors of a credit facility based upon the analysis of business and personal financial statements, collateral, global cash flow, economic and industrial factors and debt service capacity. • Meet or exceed service level agreements and timeline expectations throughout the process. • Provide credit and loan underwriting expertise to sales officers. As appropriate, recommend terms under which credit will be extended, including the costs, repayment method, and collateral requirements. • Assignment of accurate risk ratings for new loans. • Support the Bank's strong relationship banking culture through ongoing customer contact, quality customer service, and superior product knowledge. Understand and adhere to the Bank's Bank Secrecy Act policy and procedures and "know your customer/enhanced due diligence" guidelines. Brings any suspicious activity to the attention of a supervisor, or the Bank Secrecy Act Officer.

• Craft and refine engaging, SEO-friendly copy for our website, blog, and emails, ensuring every touchpoint reflects our unique brand identity. • Act as a brand ambassador by managing social media channels and Trustpilot, turning client interactions into positive brand experiences. • Assist in improving the digital client journey through proactive website updates and content enhancements. • Use tools like Semrush, GA4 and Google Search Console to track content effectiveness and translate data into actionable insights. • Manage content calendar, social media scheduling, community engagement, and performance tracking. • Conduct market and competitor analysis to identify emerging trends that keep our brand at the forefront of the fintech space. • Support the day-to-day rhythm of the department, from content scheduling to assisting with bank-wide communications and events.

Payroll/HRIS Contractor Department: Human Resources Employment Type: Contract / Temp Location: Remote Description Grasshopper Bank is a client-first, digital bank built for the business and innovation economy, with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. We are a highly experienced team who pride ourselves on diversity of thought and perspective. Nationally chartered, our portfolio of products and services range from VC, PE & Portfolio Companies to SBA Lending, as well as direct SMB and Embedded Banking. Our entrepreneurial drive allows us to support the growth and success of a wide range of clients at every stage of their business through inclusive partnership. We seek out team members who will enable both our organization and our people to grow and thrive through collaboration and acting with integrity and respect. Our focus on cross-functional teamwork provides a culture where ideas are valued, accountability is encouraged, and successes are celebrated. We welcome all those searching for the opportunity to contribute to banking innovation that influences and supports the emerging digital world of Financial Services. Our digital first approach enables our teams the flexibility to work remotely. We have offices in NYC and Boston. What you'll do: Key Responsibilities: Payroll Management: - Take full ownership of the end-to-end payroll cycle using Rippling, ensuring all employees are paid accurately and on schedule. - Manage all payroll-related tasks, including processing new hires, terminations, salary changes, bonuses, and deductions. - Ensure strict compliance with all federal, state, and local payroll, wage, and hour laws and best practices. - Serve as the primary point of contact for all employee inquiries regarding payroll, providing timely and clear responses. - Prepare and process payroll reports as needed for audits, finance, and management. HRIS & Data Integrity: - Maintain the integrity and accuracy of our employee data by diligently entering, updating, and managing all digital and electronic employee records within our HRIS system (Rippling). - Process all employee lifecycle changes in the system, including promotions, transfers, and personal information updates. - Conduct regular audits of HR data to ensure accuracy and completeness. Benefits Administration: - Assist in the administration of all employee benefits and insurance programs, including medical, dental, vision, life insurance, and 401(k). - Support employees during the new hire enrollment and annual open enrollment processes. - Act as a resource for employees, answering their questions about benefits plans and enrollment procedures. - Maintain and update provider databases with employee enrollment and change information. - Assist with reconciling and verifying monthly insurance billing statements. What you need: - Required: 2+ years of direct experience processing payroll for a multi-state organization. - Required: Hands-on experience with a modern HRIS/payroll platform; strong proficiency with Rippling is highly preferred. - Solid understanding of payroll principles, wage and hour laws, and federal and state regulations. - Exceptional attention to detail and a commitment to accuracy. - Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines. - Excellent interpersonal and communication skills, with the ability to handle sensitive information confidentially and professionally. - A proactive and problem-solving mindset. - Experience in benefits administration is a significant plus. - Ability to handle confidential information in a discreet, professional manner. - High degree of accountability and independence in a fast-paced and dynamic environment.