HSI

• Manage and grow relationships with assigned customer accounts, acting as the primary post-sale point of contact • Develop and execute customer success plans focused on adoption, retention, and long-term value realization • Identify opportunities for account growth, expansion, and increased platform utilization • Partner with Sales, Support, Product, and Implementation teams to resolve customer challenges and drive successful outcomes • Conduct regular business reviews and customer check-ins, providing insights, recommendations, and ROI-focused guidance • Monitor customer health metrics and proactively address risks to retention or engagement • Maintain strong renewal performance while contributing to upsell and expansion goals • Advocate for customer needs internally and provide feedback to support continuous product and process improvement

Role Description As a Customer Success Manager I (CSM I), you will serve as a trusted advisor to our customers, helping them maximize the value of our solutions while supporting their safety, compliance, and operational goals. You will build strong client relationships, drive product adoption, and partner cross-functionally to deliver an exceptional customer experience. Location: US-based Remote Key Responsibilities - Manage and grow relationships with assigned customer accounts, acting as the primary post-sale point of contact - Develop and execute customer success plans focused on adoption, retention, and long-term value realization - Identify opportunities for account growth, expansion, and increased platform utilization - Partner with Sales, Support, Product, and Implementation teams to resolve customer challenges and drive successful outcomes - Conduct regular business reviews and customer check-ins, providing insights, recommendations, and ROI-focused guidance - Monitor customer health metrics and proactively address risks to retention or engagement - Maintain strong renewal performance while contributing to upsell and expansion goals - Advocate for customer needs internally and provide feedback to support continuous product and process improvement Qualifications - 2+ years of experience in Customer Success, Account Management, SaaS support, or a related client-facing role - Proven ability to build strong customer relationships and support retention, renewal, or growth objectives - Strong communication, presentation, and problem-solving skills with the ability to engage a variety of stakeholders - Experience managing multiple customer accounts and priorities in a fast-paced environment - Proficiency with Salesforce, Gainsight, HubSpot, or similar CRM/customer success platforms - Comfortable analyzing customer usage data and translating insights into actionable recommendations - Highly collaborative mindset with experience working cross-functionally across Sales, Support, Product, and Implementation teams - Bachelor’s degree or equivalent professional experience Preferred Qualifications - Experience working in a SaaS environment - Exposure to EHS (Environmental Health & Safety), compliance, workforce management, or related industries - Ability to effectively communicate with senior leaders and executive stakeholders - Experience conducting business reviews, onboarding sessions, or customer training - Familiarity with renewal, adoption, and customer health metrics such as NRR, churn, and product utilization Benefits - All the coverage you would expect: health, dental, vision, etc. - Flexible work hours. We work hard, but understand that people are most productive when they can manage their own schedules and work/life balance - Learning & Development Program. We are committed to helping you succeed as you grow your career. Plus, you have unlimited access to the HSI LMS and library of career development training! - Work-from-home options. Where you work from is up to you - Vacation time. Take the time you need when you need it - Retirement benefits. We want to support your future and offer a generous $1:$1 company match

• Lead, coach, and develop a sales team of 5 Account Executives and 1 Sales Administrator to achieve monthly revenue targets • Act as a player-coach by stepping into deals and customer conversations to drive results • Provide ongoing coaching, mentorship, and performance management to the sales team • Partner with customers and prospects to advance opportunities and close strategic or complex deals • Identify growth opportunities, partnerships, and market expansion strategies • Own pipeline health, forecasting accuracy, and KPI performance • Improve sales processes, territory alignment, and execution • Represent HSI at industry events, trade shows, and conferences • Build relationships with customers, instructors, and partners • Collaborate cross-functionally with Marketing, Product, Operations, and Customer Success teams • Bring customer and market insights back to inform strategy and product direction

Role Description We’re seeking a hands-on, results-oriented Sales Director to lead our Emergency Care (ECS) sales team. This is a player-coach role—you’ll guide a seasoned team while actively contributing to revenue by engaging customers, supporting deals, and helping the team hit its monthly number. You’ll lead a team of experienced Account Executives in a well-established, high-impact business that delivers life-saving training, certification programs, and equipment across the U.S. Success in this role requires someone who can quickly understand the nuances of the industry, build credibility with customers, and drive performance from day one. Key responsibilities include: - Lead, coach, and develop a sales team of 5 Account Executives and 1 Sales Administrator to achieve monthly revenue targets - Act as a player-coach by stepping into deals and customer conversations to drive results - Provide ongoing coaching, mentorship, and performance management to the sales team - Partner with customers and prospects to advance opportunities and close strategic or complex deals - Identify growth opportunities, partnerships, and market expansion strategies - Own pipeline health, forecasting accuracy, and KPI performance - Improve sales processes, territory alignment, and execution - Represent HSI at industry events, trade shows, and conferences - Build relationships with customers, instructors, and partners - Collaborate cross-functionally with Marketing, Product, Operations, and Customer Success teams - Bring customer and market insights back to inform strategy and product direction Qualifications - 7+ years of B2B sales experience, ideally within training, certification, healthcare, safety, or related industries - 3+ years of sales leadership experience managing distributed teams - Experience leading a sales team of 5 or more individual contributors - Proven track record of achieving or exceeding revenue targets in B2B sales roles - Hands-on experience using CRM platforms such as Salesforce - Experience owning sales pipeline management, forecasting, and KPI tracking - Experience acting as a player-coach by directly engaging in customer and prospect conversations to advance and close deals - Experience collaborating cross-functionally with Marketing, Product, Operations, or Customer Success to support revenue goals Preferred Qualifications - B2B sales experience in training, certification, healthcare, safety, or related industry - Familiarity with transactional and solution-based sales approaches - Experience working with instructor networks, channel partners, or distributed customer bases - Ability to travel approximately 25–30% for trade shows and customer engagement Benefits - Healthcare, dental, vision options and much more - Support & Growth: Enjoy Parental Leave, Tuition Reimbursement, Volunteer Time, and more for your personal and professional development. - Learning & Development: Unlimited resources via HSI's Learning Management System and career training. - Remote Work: Flexibility to work from home. - Flexible Vacations: Take needed breaks with our generous time-off policy. - Retirement Security: Benefit from our company match for retirement savings.

• Own the full sales cycle from first touch to close across new business opportunities • Balanced sales motion with approximately **50% inbound and 50% outbound activity**, requiring confidence in both converting warm leads and proactively generating new opportunities • Convert inbound leads while proactively generating pipeline through outbound activity, networking, and referrals • Run consultative sales processes, uncovering customer needs and aligning them to tailored SaaS solutions • Deliver compelling product demonstrations and business cases to multiple stakeholders, including senior decision-makers • Consistently meet or exceed quarterly and annual revenue targets • Manage a multi-product sales motion across Skillko, DoneSafe, and HandsHQ • Build and maintain strong relationships, with a small focus on land-and-expand opportunities post-sale • Maintain accurate pipeline management, forecasting, and activity tracking in Salesforce • Collaborate cross-functionally with Marketing, Product, and Customer Success to drive deal success and customer outcomes • Travel (~10%) for industry events, conferences, and occasional in-person meetings to support pipeline generation and relationship building • Stay ahead of industry trends and competitive landscape to position solutions effectively

• Own the full sales cycle from first touch through to close, with a primary focus on new business acquisition • Operate a balanced sales motion (approx. 50% inbound / 50% outbound), with strong ownership of pipeline generation • Build and manage a consistent pipeline through outbound activity, networking, and referrals alongside inbound conversion • Lead consultative sales processes, engaging multiple stakeholders and aligning solutions to business needs • Deliver high-quality product demonstrations and commercial proposals to senior decision-makers • Consistently meet or exceed revenue targets, with a focus on predictable performance • Manage a multi-product sales motion across Skillko, DoneSafe, and HandsHQ • Identify and develop land-and-expand opportunities within newly acquired accounts • Maintain accurate forecasting and pipeline management within Salesforce • Collaborate cross-functionally with Marketing, Product, and Customer Success to support deal progression and customer outcomes • Stay informed on industry trends and competitive landscape to effectively position solutions • Travel (~10%) for industry events, conferences, and occasional in-person meetings to support pipeline generation and relationship building • Act as a mentor to junior team members, sharing best practices in prospecting, deal strategy, and closing to support overall team performance

Role Description We’re looking for an experienced Account Executive to join our EMEA team, focused on driving new business across the UK and Ireland. This is a full-cycle sales role with a balanced mix of inbound and outbound activity, suited to someone who is comfortable building pipeline, running consultative sales processes, and consistently closing deals. You’ll be working across a portfolio of established SaaS solutions—Skillko, DoneSafe, and HandsHQ—helping organisations improve safety, compliance, and workforce management. With a growing customer base across the UK and Ireland, we’re continuing to invest in expanding our presence in the region, offering a strong opportunity to make a direct impact on new business growth. What You’ll Do - Own the full sales cycle from first touch to close across new business opportunities - Balanced sales motion with approximately 50% inbound and 50% outbound activity - Convert inbound leads while proactively generating pipeline through outbound activity, networking, and referrals - Run consultative sales processes, uncovering customer needs and aligning them to tailored SaaS solutions - Deliver compelling product demonstrations and business cases to multiple stakeholders, including senior decision-makers - Consistently meet or exceed quarterly and annual revenue targets - Manage a multi-product sales motion across Skillko, DoneSafe, and HandsHQ - Build and maintain strong relationships, with a small focus on land-and-expand opportunities post-sale - Maintain accurate pipeline management, forecasting, and activity tracking in Salesforce - Collaborate cross-functionally with Marketing, Product, and Customer Success to drive deal success and customer outcomes - Travel (~10%) for industry events, conferences, and occasional in-person meetings to support pipeline generation and relationship building - Stay ahead of industry trends and competitive landscape to position solutions effectively Qualifications - 5+ years of quota-carrying SaaS sales experience - Proven track record of consistently exceeding new business targets - Strong experience in full-cycle sales (prospecting through close) - Demonstrated ability to manage both inbound and outbound pipelines - Skilled in consultative/value-based selling (MEDDIC, Challenger, SPIN, etc.) - Confident communicator with the ability to engage and influence senior stakeholders - Highly self-motivated, resilient, and comfortable operating in a fast-paced, growth environment - Familiarity with Salesforce and modern sales tools (e.g., Outreach, Gong, ZoomInfo) - Experience selling into UK or Irish markets Requirements - Experience selling multiple SaaS products or solutions - Experience in EHS, compliance, construction, or workforce management industries Benefits - Opportunity to sell a multi-product SaaS portfolio with strong market relevance - High-impact role in a growing EMEA team with significant expansion plans - Collaborative, performance-driven culture that rewards results - Clear opportunity to shape your territory and influence growth

Role Description We’re looking for a Full Stack Software Developer with a strong backend focus to join our growing engineering team. In this role, you’ll play a key part in building scalable, high-quality software by owning backend services, APIs, and integrations—while also contributing to frontend development to deliver complete, end-to-end solutions. This is an opportunity for a developer who enjoys taking ownership of meaningful features, influencing technical direction, and mentoring others while continuing to grow their own skillset. - Design, build, and maintain scalable backend services, APIs, and data layers, with frontend contributions as needed - Own and deliver end-to-end features, from concept through deployment - Optimize application performance, including database queries, service throughput, and system efficiency - Collaborate on architecture decisions, code reviews, and technology selection - Document systems, integrations, and technical solutions - Mentor junior developers and contribute to a culture of engineering excellence - Participate in Agile development processes (standups, sprint planning, retrospectives) - Support production systems through participation in an on-call rotation Qualifications - Bachelor’s degree in Computer Science (or equivalent practical experience) - 3+ years of software development experience - Strong experience building modern full stack applications, with a primary focus on backend development - Solid understanding of distributed systems, concurrency, and scalable architecture - Hands-on experience designing and building RESTful APIs - Experience working with relational databases (schema design, query optimization, stored procedures) - Proficiency with C#/.NET, SQL Server, and Azure - Working knowledge of JavaScript/TypeScript and Angular for frontend development - Experience with Git (or similar version control systems) - Familiarity with Azure DevOps or similar tools for tracking work and defects - Experience working in Agile environments, with exposure to CI/CD pipelines and automated testing - Participation in at least one full software development lifecycle Benefits - Full Healthcare: Health, dental, vision, and more - Support & Growth: Parental Leave, Tuition Reimbursement, Volunteer Time, and more for your personal and professional development - Learning & Development: Unlimited resources via HSI's Learning Management System and career training - Remote Work: Work from anywhere that boosts your productivity - Flexible Vacations: Take needed breaks with our generous time-off policy - Retirement Security: Benefit from our $1:$1 company match for retirement savings

• Design, build, and maintain scalable backend services, APIs, and data layers, with frontend contributions as needed • Own and deliver end-to-end features, from concept through deployment • Optimize application performance, including database queries, service throughput, and system efficiency • Collaborate on architecture decisions, code reviews, and technology selection • Document systems, integrations, and technical solutions • Mentor junior developers and contribute to a culture of engineering excellence • Participate in Agile development processes (standups, sprint planning, retrospectives) • Support production systems through participation in an on-call rotation

• Maintain up-to-date knowledge of Electric Reliability Organization Enterprise regulatory compliance trends • Evaluate registered entities’ adherence to NERC Reliability Standards (Operations and Planning) and CIP standards • Assist in identifying and developing improvements to compliance processes and procedures • Develop Reliability Standard Audit Worksheets and evaluate Bulk Electric System (BES) applicability • Ensure timely completion of compliance deliverables • Conduct in-depth reviews of business unit processes, procedures, and controls to assess effectiveness of reliability standards adherence • Independently carry out complex projects and assignments