RateHawk

• Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory; • Approach and sign up new partners (tour operators, travel agencies, travel management companies, OTAs) and provide them with extended training of our system; • Build a strong, long-lasting relationship with new partners; • Prepare, execute, and manage the commercial deals with the partners, including the execution of required document flow and technical setup; • Manage accounts until the first purchase is made; • Compliance control with commercial conditions by partners, including the payment flow; • Spend approximately 50% of your working time on business trips, including meetings with clients, industry events, and other business-related events; • Provide market & competitive environment analysis; • Provide regular comprehensive reporting through CRM and internal systems; • Initiate API deals with potential and existing partners.

• Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory; • Sign up new partners (tour operators, travel agencies, travel management companies, OTAs) and provide them with extended training of our system; • Build and maintain a strong, long-lasting relationship with new and existing partners; • Account management of an assigned portfolio of partners, including the first level of support; • Follow-up with existing partners to provide system training and identify the ways to improve the cooperation; • Prepare, execute and manage the commercial deals with the partners, including the execution of required document flow and technical setup; • Control of compliance with commercial conditions by partners, including the payment flow; • Spend approximately 50% of your working time on business trips, including meetings with clients, industry events, and other business-related events; • Provide market & competitive environment analysis; • Provide regular comprehensive reporting through CRM and internal systems; • Initiate API deals with potential and existing partners.

• Own the end-to-end strategy, development, and optimization of the company’s Loyalty Program to drive partner retention, booking frequency, and share of wallet growth. • Design and implement scalable loyalty mechanics (tiers, rewards, point redemption, goal-based incentives) aligned with commercial and retention objectives. • Analyze partner behavior, booking activity, and engagement patterns to identify opportunities for loyalty-driven performance uplift. • Monitor and evaluate loyalty program effectiveness, including incremental uplift, ROI, and impact on retention, gross margin, and partner lifetime value. • Establish and maintain reporting frameworks for loyalty initiatives, including automation of performance tracking and regular business reviews. • Optimize loyalty program investment by identifying high-impact partner segments and preventing inefficient reward allocation or promotional misuse. • Conduct market and competitor benchmarking to identify industry trends and best practices in loyalty program design. • Define business and functional requirements for new loyalty mechanics and collaborate with Product and Analytics teams to implement program enhancements. • Lead continuous testing and experimentation within the loyalty framework to improve partner engagement and long-term activity consistency.

• Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues. • Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention. • Stay in Touch: Send regular updates to clients and check in to make sure they’re happy with how things are going. • Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports. • Be Their Voice: Join client meetings, listen to their needs, and make sure their voice is heard internally. • Work as a Team: Collaborate with ops, support, and tech teams to make service even better.

• Continuously monitor commercial and technical metrics for our partners to ensure constant improvements; • Track and analyze key performance indicators (KPIs) such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates; • Conduct detailed analysis of metrics to identify areas requiring improvement; • Formulate conclusive insights and actionable recommendations to enhance performance and efficiency; • Report identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely resolution; • Maintain clear and effective communication channels to facilitate prompt issue resolution; • Foster the development of new features in the market; • Scale new features for quick implementation by clients, ensuring they derive maximum benefit from our solutions; • Work closely with the commercial teams to ensure client KPIs are met; • Provide strategic recommendations to improve the performance of top clients; • Identify technical gaps in a client's integration; • Collaborate with clients to resolve integration issues and enhance their API usage experience; • Spend approximately 40% of your working time on business trips, including meetings with clients, industry events, and other business-related events.

Role Description As an API Optimization Manager, you will play a pivotal role in ensuring the seamless integration and optimal performance of our API solutions for our partners. The ideal candidate will possess strong analytical skills, technical expertise, and the ability to foster strong relationships with both internal teams and external clients. This is a remote vacancy open to candidates residing in Brazil. What You’ll Do: - Continuous Monitoring and Improvement: - Continuously monitor commercial and technical metrics for our partners to ensure constant improvements; - Track and analyze key performance indicators (KPIs) such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates; - Detailed Analysis and Insights: - Conduct detailed analysis of metrics to identify areas requiring improvement; - Formulate conclusive insights and actionable recommendations to enhance performance and efficiency; - Internal Reporting and Coordination: - Report identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely resolution; - Maintain clear and effective communication channels to facilitate prompt issue resolution; - Feature Development and Scaling: - Foster the development of new features in the market; - Scale new features for quick implementation by clients, ensuring they derive maximum benefit from our solutions; - Collaboration with Commercial Teams: - Work closely with the commercial teams to ensure client KPIs are met; - Provide strategic recommendations to improve the performance of top clients; - Technical Gap Analysis and Resolution: - Identify technical gaps in a client's integration; - Collaborate with clients to resolve integration issues and enhance their API usage experience; - Spend approximately 40% of your working time on business trips, including meetings with clients, industry events, and other business-related events. Qualifications - Minimum of 3 years of successful experience in the travel industry, overseeing the end-to-end process of API optimization. - Experience managing RESTful and/or SOAP APIs. - Strong understanding of JSON, XML, and API testing tools such as Postman. - Experience with travel technology integrations, including GDS, NDC, CRS, PMS, Channel Managers, and OTA connectivity. - Familiarity with monitoring and observability platforms such as Datadog, Grafana, New Relic, or Kibana. - Strong analytical and data-driven decision-making skills. - Experience managing technical vendor relationships and cross-functional projects. - Knowledge of Agile methodologies (Scrum, Kanban). - Fluent in English, Spanish or Portuguese is desired; other languages are a plus. - Up to 40% of travel time may be required. - Used to data-driven decision-making, metrics-driven and good with numbers. - Proactive, ambitious, motivated, action-oriented, results-focused, with an appetite for innovative technology. - Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence. Benefits - Flexible schedules and opportunity to work remotely. - Ambitious and supportive team who love what they do, appreciate each other, and grow together. - Internal programs for adaptation and training, development of soft skills, and leadership abilities. - Partial compensation for participating in external training and conferences. - Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. - Corporate prices on hotels and travel services. - MyTime Day Off - an extra non-working day without loss of compensation.

• You will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.

Role Description As a Junior Account Manager, you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market. This is a remote vacancy open to candidates residing in Armenia. - Expand and consolidate presence in the assigned territory; - Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance; - Collaborate with the sales team to identify and grow opportunities within the territory; - Follow-up with existing and new partners in order to provide system training; - Address incident issues, ensuring partners support; - Payments control: oversee and ensure accuracy in transaction processing; - Provide market & competitive environment analysis; - Provide regular comprehensive reporting through CRM and internal systems. Qualifications - Relevant experience: Ideally, 1 year experience in the travel industry and excellent knowledge of the country’s travel market; specialized in account management or business development of B2B travel companies; - Language Skills: Advanced level of Armenian and English – you’ll need to speak and write fluently; - Personal skills: Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, team player; - Analytical skills: Used to data-driven decision-making, metrics-driven and good with numbers; - International mindset: Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence; - Readiness for business trips: 10-20% of working time might be required for market visits. Benefits - Flexible schedules and opportunity to work remotely. - Ambitious and supportive team who love what they do, appreciate each other, and grow together. - Internal programs for adaptation and training, development of soft skills, and leadership abilities. - Partial compensation for participating in external training and conferences. - Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. - Corporate prices on hotels and travel services. - MyTime Day Off - an extra non-working day without loss of compensation.

• As a Sales Manager, you will play a pivotal role in driving our sales efforts, forging strategic partnerships, and expanding our client base.

• Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English. • Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction. • Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention. • Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency. • Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery. • Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes. • Record Details: Accurately document all work and partner interactions in our CRM system.