• Expand and consolidate presence in the assigned territory; • Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance; • Collaborate with the sales team to identify and grow opportunities within the territory; • Follow-up with existing and new partners in order to provide system training; • Position the brand within the travel trade through ongoing product presentations and networking events; • Address incident issues, ensuring partners support; • Payments control: oversee and ensure accuracy in transaction processing; • Provide market & competitive environment analysis; • Provide regular comprehensive reporting through CRM and internal systems.

• Drive the development and execution of strategic B2B and affiliate marketing initiatives aimed at accelerating deposit growth and supporting our digital lending ecosystem. • Expand Grasshopper’s deposit portfolio by identifying, onboarding, and nurturing high-value partnerships and affiliate networks. • Leverage digital channels to support the SBA lending digital application. • Serve as the primary relationship lead with our third-party affiliate agency, optimizing overall campaign performance. • Track, analyze, and report on key performance indicators (KPIs) such as Cost Per Acquisition (CPA) and partner-driven deposit volume. • Perform competitive analysis within the digital banking space. • Utilize web analytics tools to track partner traffic behavior and optimize conversion funnels. • Drive revenue growth by managing end-to-end outbound lead generation and nurture strategies.

• Collaborate with Corporate Alliance leaders to create a business plan to develop employer relationships geared to improving placement outcomes with corporate partners. • Develop meaningful relationships with key hiring and onboarding personnel at corporate partners. Meet with national accounts representatives regularly and develop expertise on partner hiring practices. • Screen candidates submitted by recruiters for specific opportunities to ensure the best possible match for employer and graduate candidate. Provide actionable feedback to recruiters when there is not a match and facilitate eligible candidates through the hiring process. • Ensure that all employer-required interview and pre-hire steps are followed and foster two-way communication regarding candidate progress and work to resolve communication challenges and concerns related to the hiring process. • Serve as an advocate for employer partner opportunities presenting them to the teams for fulfillment. Motivate recruiters to work towards adherence with process and fulfillment for open positions. Attend in-person and virtual functions with current and future employer partners as requested. • Perform other duties as assigned

• The Member Services Account Manager plays a critical role in overall member satisfaction and retention. • Member Services Account Managers have the expertise to guide members from implementation through renewal and expansion. • They are responsible for building relationships to understand member priorities and positioning our products, programs, and services to deliver solutions that meet those needs. • Member Services Account Managers will monitor account health, craft member management plans leveraging best practices to drive new program and product adoptions, as well as provide technical support as needed. • Member Services Account Managers have direct experience in enrollment management at community colleges, regional public systems, or other institutions that admit the majority of their applicants.