Role Description The Service Desk Engineer (designated as the Cloud Service Desk Representative in program documents) handles escalated cloud-adjacent and endpoint tickets that require engineering depth rather than Tier 1 resolution. This role serves as the critical bridge between the engineering tier and the end-user-facing service desk, owning the execution and automation of onboarding/offboarding workflows. This is explicitly not a Tier 1 help desk position; it requires a strong technical baseline to independently diagnose complex enrollment failures, authentication errors, and conditional access configuration issues. Qualifications - Minimum of 8 years of experience in Information Technology, Endpoint Engineering, or Cybersecurity. - Minimum of 6 years specifically performing engineering functions. - U.S. Top Secret Security Clearance Required. - Proven experience resolving escalated, complex issues involving cloud-connected endpoints, including device enrollment failures, authentication errors, and conditional access problems. - Deep familiarity with Microsoft 365 and Entra ID cloud services. - Experience executing and automating onboarding/offboarding technical checklists. - Proficiency with ServiceNow (or equivalent ITSM ticketing platforms) for escalated ticket management, SLA tracking, and resolution documentation. - Ability to clearly translate complex technical issues to non-technical users and maintain standard operating procedures/knowledge base articles. Requirements - Bachelor’s degree in an IT-related field (waivable for equivalent professional experience). - Experience managing and administering Microsoft 365 tenants within a federal or regulated environment subject to strict compliance frameworks. - Active Microsoft 365 Certified: Administrator Expert or relevant associate-level Microsoft cloud certifications. - ITIL Foundation certification or a strong understanding of structured service management frameworks. Benefits - Comprehensive benefits package including medical insurance plans. - Dental insurance. - Vision insurance. - Health savings accounts (HSA). - Flexible spending accounts (FSA). - Life insurance. - Short and long-term disability insurance. - Paid time off and holidays. - 401(k) with employer match.

Role Description We are seeking a Design Engineer to create PV power plant designs for projects from early stages of the project life cycle to detailed engineering for construction. Design Engineers are capable of creating highly detailed array layouts based on project site conditions, customer preferences, and their own knowledge of current technologies during the conceptual stages to optimize the value of the project. During the detailed engineering phase of the project, the Design Engineer will coordinate with internal and external resources as needed to generate the engineering package, obtain necessary construction permits, and assist in construction administration during the installation of the system. The ideal candidate has demonstrated experience in utility power plant scale solar PV systems design, a knack for problem solving, is comfortable in dynamic situations, and detail-oriented. Experience in AutoCAD and Civil 3D is a must. Responsibilities - Follow standards and goals for the engineering department - Assist in documenting and developing industry best practices, standards and guidelines - Attend project meetings, develop reports and status of design deliverables - Prepares detailed mechanical, electrical, civil, and structural designs for solar arrays - Coordinates with Project Managers, and other project participants to define project design basis and project goals - Uses understanding of system performance, construction logistics, material and labor costs to optimize designs - Responsible for creating and maintaining design packages - Adopts necessary document control measures to manage internal and external design documentation - Creates Bills of Materials for projects - Holds design review meetings with internal and external parties as needed to maintain proper QC/QA on their projects - Assists in development of departmental processes and best practices for the team Qualifications - Bachelor’s degree in engineering or architecture - Minimum of 3 years project engineering experience in the design/build, EPC or utility electricity generation field producing technical CAD documents - Strong AutoCAD skills, SolidWorks is a plus - Working knowledge of electrical and civil design, materials and methods of installation - Strong familiarity with construction and electrical codes - Experience in the solar PV industry or other power generation sectors, and experience creating utility scale permitting and construction documents - SCADA design experience Benefits - Generous time off and holiday policy - Remote flexibility - Flexible time off - Comprehensive benefits package - Career progression - 401k match - Stock options - Home office set up allowance - And much more!

• You will work with industry leading customers in maintaining Illumio’s technology deployments • You will be responsible for logging and updating cases, informing customers of the case status and providing solution(s) as they become known, in a professional, timely manner, over the lifetime of the support request • Escalation Engineers need to understand customer systems and configurations. Analyze problems/defects and recommend solutions • Be able to work closely with external customers, other support engineers, Development, Sales and others as needed, to gain knowledge and provide solutions • Ability to set customer expectations appropriately and accurately • Provide technical product support to field engineers and technicians for complex problems on company products. May interact with customer and company personnel to isolate and fix product issues • Provide design, reliability and other technical feedback to R&D • Handle escalations to R&D as needed • Provides updates to technical product documentation as issues are identified and fixed • Create tests and diagnostic tools to identify and fix recurring issues as well as potential difficulties • Always interacts with customers directly via email, phone and remote analysis tools. Act as the primary communication contact dealing with customer issues • Requirement gathering for new product feature requests from the field • Populates content and updates to the company knowledge base for both internal and external users • Assists product and account teams when delivering and implementing and testing new product features for specific customers • Assists internal field teams whenever a pre-sales issue is reported through to engineering

Role Description The Plumbing / Fire Protection Project Engineer is a key technical team member responsible for the design of plumbing and fire protection systems across all phases of building projects—from concept through construction completion. This role independently drives engineering solutions, supports project teams, partners with clients, and upholds the firm’s standards for technical excellence. - Designing and detailing of plumbing and fire protection systems, ensuring accuracy, coordination, and compliance with QA/QC standards - Perform and review engineering calculations in accordance with office standards, including hydraulic calculations for fire protection systems - Design systems including: - Fire protection systems (wet, dry, pre-action, deluge) - Plumbing systems and equipment - Medical and laboratory gas systems - Listen to client needs and develop value-driven solutions considering performance requirements, first cost, and life-cycle cost - Communicate design recommendations through meetings, presentations, written correspondence, and technical discussions - Maintain regular contact with clients to support long-term partnerships and repeat business - Conduct site observations, gather field data, and interact with contractors during design and construction phases - Collaborate within integrated, multidisciplinary teams and coordinate with mechanical, electrical, structural, architectural, and other disciplines - Evaluate design alternatives and support development of technical deliverables - Stay informed on emerging technologies, materials, and design methods through continuing education - Mentor junior engineers and designers, providing technical guidance and oversight Qualifications - Bachelor’s degree in Mechanical Engineering, Fire Protection Engineering, or a related discipline - Professional Engineering (P.E.) license preferred or ability to obtain - 6+ years of experience in plumbing and fire protection system design - Demonstrated ability to independently lead engineering tasks and mentor others - Strong proficiency performing and reviewing hydraulic and plumbing calculations - Experience with AutoCAD, Revit, and hydraulic modeling tools - Excellent communication, organization, and client-facing skills Requirements - Location: Remote, Toronto Canada - Travel: Up to 25% Benefits - The expected base salary range for this role is $130,000 - $132,000 CAN per year. Actual compensation will be determined based on a number of factors including skills, experience, qualifications, and location. - This role is also eligible for performance-based bonuses and a comprehensive U.S. based benefits package, including: - Medical, dental, and vision insurance - 401(k) with company match - Paid time off and company holidays - Wellness programs and employee assistance resources - Professional development support